8 Steps to Implementing a Great Mission Statement

By |2020-07-03T15:10:53+10:00July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

You’ve followed the suggestions provided on previous pages about developing a mission statement and are now ready to implement that mission. If you’ve used an inclusive process to develop the statement, your efforts will be rewarded in this implementation phase: you’ve demonstrated an understanding of the importance in the development of acceptance, commitment, and ownership. Now, in implementation, you can benefit from your efforts thus far… 1. Form an ad hoc committee. Select a working party representative of all groups in the organisation – management and staff. This team, established for the specific purpose of successfully implementing the new mission, will be disbanded after this intention has been realised. By being expansive about committee membership, you will give every group an opportunity to be involved in the implementation process. Make sure that each working party member wants to be involved and, therefore, is prepared to give the task the priority [...]

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How to Avoid Causing Conflict

By |2020-07-03T15:00:22+10:00July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Leadership, School of Management, School of Project Managment, Schools, Training|

Conflict is inevitable in any organisation. When handled properly, it can contribute significantly to personal and organisational health. It can improve understanding and produce innovative solutions to problems. When handled poorly, however, it leads to hurt feelings, damaged relationships, and low morale. Managers must be able to minimise hostility between themselves and their staff members; and the best way to manage harmful conflict is to prevent it from ever arising. Here are some suggestions... 1. Learn to be an effective communicator. Communication is the lifeblood of an organisation. Conflict is often caused by people not listening to or understanding each other. Misunderstandings can result in accusations, blame, and personal attacks. At times, there is no real conflict, simply misinterpretation. Work at improving your communication skills for listening and speaking so that you minimise misunderstanding. Convey the need for clarity in all your discussions. 2. Keep your staff informed. By [...]

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6 Steps to Developing Leadership Qualities in Others

By |2020-07-01T16:50:26+10:00July 1st, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Even those people who support the disputed theory that leaders are ‘born’ to excel, admit that environment and training are usually needed to develop successful leaders. Effective leaders are a vital ingredient to business, sports, medical, research, military, and all other team-oriented activities. The important questions, of course, are: Where do leaders come from? How do we find them? How can we identify them? How can we make them? The answers relate to recognizing talent and then encouraging, cultivating, and mentoring those potential leaders so that they can flourish in your organization. Explore the following strategies to help you and your organization succeed in this process… 1. Consider what strategies you currently have in place in your organization. To gauge what is required in terms of a leadership development program in your organization, you will need to answer the following questions: • Does our company have a comprehensive plan [...]

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Conducting a Successful Video Conference

By |2020-06-04T14:53:31+10:00June 2nd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

One of the outcomes of the events of COVID-19 has been increased attention on video conferencing as a means of eliminating or reducing the need to travel. The issue of safety has been added to the previous cost-benefits of reduced traveling time and costs; time can be spent more productively. Increasingly, these benefits have made video conferencing more popular as a means of bringing people together - across the country and around the world. Here’s how to make sure you derive maximum value from your next video conference... 1. Arrange service provision. Video conferencing is a flexible medium facilitated by satellite, broadcast, or cable signals. In addition, web conferencing can be adapted to mini-conferencing by incorporating digital cameras. To choose the best option, obtain expert advice. Some larger organisations have in-house facilities and expertise, but you might need an external service provider. Contact the provider as soon as [...]

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12 Tips to Ending Procrastination

By |2020-04-27T15:36:03+10:00April 27th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Procrastination is one of the main reasons we don't perform to our full potential. It is a comfortable human habit that is not easy to break. But if you allow procrastination to become deeply entrenched, it can wreck your personal effectiveness and, in turn, the effectiveness of your organisation. Here are a dozen simple techniques that people have successfully used over the years to beat procrastination. Through the application, you can discover which will work best for you... 1. The priorities plan If you are forced into procrastination beyond your control because there are just too many tasks and so little time, do the important things first. Prioritise and give the greatest and immediate attention to the most pressing jobs. 2. The divide-and-conquer strategy If you are procrastinating because of the sheer awesomeness of a task, the key is to break it up into smaller, more manageable components. Once you [...]

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Make a Good Impression on the Telephone Today

By |2020-04-28T10:58:20+10:00April 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Training|

Often, the only impression a customer or client gains of your organisation is the one generated by your staff on the telephone. Research has shown that poor telephone etiquette can result in poor public relations and millions of dollars in lost revenue. Having invested large sums of money in equipment to improve communications with customers, some organisations simply forget to invest in the human skills. First, consider the following advice... 1. Know what really frustrates your callers. Organisations have suffered in recent years through staff failure to use the telephone appropriately. Recent research reveals that the main frustrations customers or clients experience today in dealing with organisations by telephone are these: taking too long to answer being put 'on hold' and forgotten being transferred and having to repeat the inquiry being answered by voice mail and other 'machines' not having calls returned music on hold, rudeness, perceived indifference, not [...]

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How to Bounce Back from a Personal Setback Stronger Than Ever

By |2020-04-28T10:32:12+10:00April 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Training|

1. Know that we all react differently to setbacks. A setback is an incident that checks our progress and brings our momentum to a grinding and usually disappointing halt. Our self-esteem can deflate; our confidence and motivation hit rock bottom. People respond differently. Some fall apart; others get back to work immediately; some turn to drink, become depressive, withdrawn, angry, and non-productive, the setback affecting all areas of their lives for some time. One’s degree of maturity, particularly in terms of emotional intelligence, becomes a vital factor in successfully overcoming the personal impact of a major disappointment. 2. Work through the stages of emotional turmoil after a setback. In ‘Emotional Intelligence at Work’, US psychologist Hendrie Weisinger identifies seven sequential post-setback stages common to most people. He says that, following a setback, ‘you need to experience and manage each stage, successfully moving through each one. Failure to do so [...]

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How You Can Boost Morale Within Your Workplace

By |2020-03-31T17:53:23+10:00March 31st, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

‘Low morale’ is what most managers don’t want to hear when esprit among their employees is being discussed. Organisations whose morale is considered low usually lack achievement motivation and a sense of real purpose. As well, the turnover of their employees is usually high. Though reversing these trends will take time, In times like these, it has never been more important.  you can be assured of success if you act on the following suggestions… 1. Become a morale missionary. Morale is a group phenomenon but an individual matter. We speak of high morale in a group – meaning that most of the people in the group have a good sense of esprit. Group morale, however, depends on the morale of each individual in the group. Thus, improvement in esprit de corps can be achieved only by improving the morale of every person in the group. This is best achieved through the [...]

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Feeling Stuck? Here’s 10 Top Tips for Setting Achievable Goals

By |2020-02-27T08:30:12+10:00February 27th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Goal-setting has been described as ‘the inner technology of success’. It is one of your organisation’s most important activities. Unless taken seriously, this vital planning task will be futile, producing only a few high-sounding intentions that, for various reasons, are soon forgotten. So, if you want challenging and achievable goals, you should consider these basic principles… 1. Make sure your goals are realistic. A goal that aims too high, or offers a great deal of risk, with little chance of achievement, leads to frustration and surrender. It’s easy, for example, to say that a goal for the year is: ‘To increase production by 150%’ – but quite unrealistic with inadequate resources and uncommitted staff. 2. Keep your goals simple. If goals are complex, it is unlikely they will be clear and specific enough to focus effort and marshal the necessary resources. Clear simple goals give staff an unmistakable vision of what needs [...]

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10 Steps Towards Becoming a Leader

By |2020-02-26T15:36:09+10:00February 26th, 2020|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Leadership is not an exclusive club for those who are ‘born with it’. Although leadership relies on some inherited characteristics, it also depends on training and experience. Indeed, many of the traits and abilities that are the raw materials of leadership can be acquired. If you link those traits with an essential desire to achieve, nothing can keep you from becoming a leader. You may even become a great leader. This ten-point program will get you started… 1. Believe that you can become a leader. Leadership is a function; it is something that a person does, a set of skills – and any skill can be learned, strengthened, and enhanced. Not all leaders are ‘born leaders’; and leadership is certainly not just a group of personality traits. The leader lives within each of us. So acknowledge that leadership begins with your own belief in yourself. 2. Be sure you have [...]

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How To Choose The Right Course To Study

By |2020-02-27T08:45:13+10:00February 26th, 2020|Leadership, Qualifications, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Training|

Advancement in most professions these days requires continuing self-development through formal coursework at recognised educational institutions. Such courses can be very expensive - sometimes running into tens of thousands of dollars. They are also very demanding in terms of your hopes, energy, and time. Drop-out rates can be as high as 30 percent. Many students persevere even though they admit they made the wrong choice. Further study is a major investment, so you would be wise to consider the following advice before choosing your program... 1. Focus on your own qualities. Consider first your personal motivations and hopes. Are you the type of individual who finds formal study hard work, or do you get enjoyment from such activity? Are you seeking specific understanding and skills to boost your future employment prospects, or will study be simply a way of keeping youself up to date, giving you a chance to [...]

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11 Ways to Tackle Your Priorities

By |2020-02-26T15:17:59+10:00February 26th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training, Uncategorized, Workshops|

Setting priorities is a decision-making process by which you rank in order of importance the tasks you or your staff members must do. By completing the tasks on your list in order, you will achieve your goals. It sounds easy - but it's not. In fact, priority-setting and sticking to the agreement you make with yourself will be major challenges for you as a manager. Here are several important suggestions to help you draw up a priority list - and make it work... 1. Address management problems first. Give top priority to any problem on your list that is making you ineffective as a manager. If, for example, you have a personal conflict with your superior or your personal assistant, your effectiveness in dealing with other priorities could be seriously hampered. Face such problems immediately; get them out in the open; and devise solutions quickly. 2. Group your priorities meaningfully. [...]

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Here’s Why Top Australian Companies Invest in Training

By |2020-01-09T10:52:26+10:00January 9th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Is it coincidental that Australia’s most progressive companies spend as much as 10 to 20 percent of their annual payroll on training? Not at all. There is a definite link between business success and the employer's attitude towards Nationally recognized training. It pays to train! Training is an investment in the immediate future. It's not just an overhead cost! As well known American seminar speaker, Tom Hopkins is oft to say, "No train ... no gain”. High-performance businesses are twice as likely to train the owners and managers and to train twice as many employees as low-performance businesses. No matter what the industry or the size of your business, both international and national research shows that training brings direct benefits to business - Increased: performance profits - a positive return on investment - of more than 30 percent - "money in the bank" productivity – greater output. People who receive [...]

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How training keeps you competitive

By |2020-01-09T10:31:06+10:00January 9th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Industries are constantly changing with technology, system updates, legislation, etc. To ensure you stay on top of these changes and even lead the way, training is essential. By encouraging your employees to partake in recognised training that is constantly updated and renewed, your business will be kept up-to-date with the latest developments. Some benefits include: Business Opportunities If your staff are acquiring new skills within the industry, they will be more prepared to offer ideas, suggestions and develop new innovative systems or structures. This gives businesses a competitive edge by: Increasing employee productivity Equipping employees to take on a greater variety of work, allowing the business to expand Meeting business objectives more efficiently Technology Many organisations rely on various technology to run efficiently. If employees do not know how that technology is developing, then the business is left behind. Training encourages awareness of changing technology and equips employees to use [...]

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How Training Benefits Employees

By |2020-01-09T10:13:46+10:00January 9th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills|

Although training sometimes seems like a large investment, the benefits your employees will experience should make it worth it. Training gives employees the opportunity to grow and develop their careers while providing businesses with efficient skills that keep them competitive. Here are 3 ways how training benefits employees Turnover and Recruitment Through multiple studies that have taken place in businesses throughout developed nations, it is inevitable that businesses and organisations that place training as a high priority, experience less staff turnover. Keeping staff on board is often the most difficult thing for businesses and it is an expensive process to hire and train new people for the job. Staff who are trained through work commit to their employers because: They are in a place where their career is valued and developed They are able to take on more responsibility and achieve higher-paid positions Work Flexibility Training increases the skills [...]

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How to Become a Workplace That Values Skills and Training

By |2019-09-27T13:02:36+10:00January 15th, 2016|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Organisations that place a high value on training their employees are often the most successful and thriving companies. The organisation reaps the rewards of better skilled/trained workers who are more versatile and innovative, while employees enjoy the opportunity, and privilege, of up-skilling, networking, being challenged with new ideas, and more. Employees appreciate the opportunity to do something out of their normal routine that stimulates their thinking in a new way and formalises the skills they are developing in their everyday jobs. Training only increases employee motivation and inspires them to take on more responsibility and challenges. Here are some tips for employees wanting to support training in the workplace: Ask and allow employees to find courses that they are interested in doing, and encourage their participation. Encourage employees to consider working on a degree that is relevant to their current work. (This helps formalise what they are doing at work). [...]

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The Secret to Prepping for a Brilliant Career

By |2019-09-27T13:02:37+10:00January 13th, 2016|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Climbing the management ladder to success is not something to be left to chance. Unfortunately, there is no magic formula. In fact, no two management consultants would agree completely on any certain recipe for reaching the top job. They would agree, however, that, if you are ambitious to reach the top, then the best person to help you get there is yourself. So here are a few guidelines to help you on your way… 1. Be prepared. There are no better candidates for advancement than those who, while handling their own jobs in exemplary fashion, have also prepared themselves for the job above theirs. Keep close to the people whose job you want, for they often have much to say about their successors. 2. Attend seminars and courses regularly. The sharpening of management skills through continuing education is essential for effective managers. Additionally, exposure to other managers at seminars and [...]

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Top Delegating Tips Managers Need to Know!

By |2019-09-27T13:02:38+10:00January 11th, 2016|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Managers get things done through other people. They delegate primarily because it makes their job easier. If they try to do everything themselves, they become unnecessarily burdened; their performance and health deteriorate; they fail to develop their staff adequately; and, in time, the organisation will suffer. Indeed, many writers believe that the ability to delegate is the main distinguishing feature between good and bad managers. Knowing how to delegate is a crucial management and leadership skill… 1. From your prioritised jobs, select one to delegate. List in priority order those tasks you might consider delegating. To qualify for this list, a task should be taking too much of your time, be not strictly related to your key role, be rather routine, be appropriate and challenging for another staff member, or be better undertaken by someone with more appropriate skills or know-how than yours. The purpose of delegating is not just to [...]

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Great Tips to Increase Staff Motivation

By |2019-09-27T13:02:40+10:00January 1st, 2016|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

As an employer, it is sometimes difficult to know how to motivate your staff so that you can increase productivity and experience expansion. Every person is different, and therefore, motivated in different ways. While some employees are motivated by pay rises and promotions, others will prefer recognition and praise. For some, training is a huge motivator because it encourages them to develop new skills and increase their personal performance. However, for training to be effective, it is important that the employee is willing to participate and commit to the experience. Although you cannot force this, there are ways to encourage it. Here are some motivating hints: Honesty: It is important you are honest with your employer about the training information, expectations and desired outcomes. Don’t exaggerate, dismiss problems or promise promotions if you cannot follow through. Commitment: You must be committed to the employee to encourage the employee to be [...]

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The Secret to Getting the Most Out of Networking

By |2019-09-27T13:02:40+10:00December 30th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Networking is a process that exposes you to new people, new ideas, and new ways of looking at things. Importantly, it can increase your visibility and advance your career prospects. But the creation of this structure of valuable personal interrelationships won’t just happen. You have to develop this network of organisational contacts for yourself – and here’s how you can do so… 1. Be aware of the benefits of networking. Although networking can be a very time-consuming activity, its benefits can be very rewarding to you professionally. It can: help you learn from an increasing range of contacts with whom you can share ideas, advice, and strategies. provide you with referrals for a variety of needs. A good network will always know somebody who can help you. supply you with a sounding board to test your ideas, provide feedback, let off steam, or discuss problems. promote your career as you [...]

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