Phone 61754573334 or Freecall 1800 998 500 |info@globaltraining.edu.au

Ensuring Your Organisation Makes a Memorable First Impression

By |2019-09-27T13:03:04+10:00September 11th, 2015|Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

Sometimes the most basic things can determine an organisation’s public image. For the visitor, first impressions are very important. A pleasant, welcoming environment will put even the most apprehensive visitor at ease. But, regrettably, we often unknowingly place interpersonal and physical barriers in the way of clients, customers, and other visitors. The result? Outsiders leave with a less-than-favourable impression. If you want your organisation to create a good initial response in your visitor, note these points… 1. Remember: first impressions count. Regularly put yourself in the shoes of your customers, clients, or visitors. What you may routinely notice every day may not at first seem important in your eyes because it’s so familiar to you – but it can present an entirely different image to a client. When it comes to first impressions, three vital points must be noted: A visitor’s first impression is gained in only ten seconds. The [...]

Comments Off on Ensuring Your Organisation Makes a Memorable First Impression

9 Helpful Tips for Generating Creative Ideas Through Brainstorming

By |2019-09-27T13:03:07+10:00September 7th, 2015|Leadership, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

If you’re short on ideas or want a large number of ideas quickly, use the classic group process called ‘brainstorming’. The process encourages divergent thinking among group members as they collectively address an issue confronting the organisation. Here are the steps to follow… 1. Explain the process to the group. After familiarising yourself with the steps listed on these pages, outline broadly the brainstorming process to your group. If the approach is new to some participants, begin with a simple practical exercise. For example, ‘To what other uses might a common house brick be put?’ Encourage the group’s creative input, with a recorder listing all the suggestions offered. 2. Discuss the rules for brainstorming. The brainstorming process has five basic rules which can now be elicited from your group following the introductory exercise. These are: Keep an open mind – suspend criticism on anyone’s idea. Let yourself go – ‘free-wheel’ [...]

Comments Off on 9 Helpful Tips for Generating Creative Ideas Through Brainstorming

7 Tips and Tricks to Growing Your Business

By |2019-09-27T13:03:08+10:00September 2nd, 2015|School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

Managing a business is like being a top-flight athlete – always looking for ways to become better and better. The consensus among respected writers in the field of business growth is that there are three main ways for a business to grow successfully: get more customers; sell existing customers more products or services; and increase back-end sales. Here’s an extension of those ideas… 1. Attract more customers. Your customers are those people who buy from you at least once. So one way to extend your business is to get more and more people to buy from you or use your services – at least once. Although there are many different approaches to attracting more customers, the one thing those approaches have in common is that they must either satisfy an existing demand for what you have to offer or create a new one. Supply and demand are key considerations when [...]

Comments Off on 7 Tips and Tricks to Growing Your Business

New Business? 9 Steps to Position Yourself Well in the Marketplace

By |2019-09-27T13:03:09+10:00August 31st, 2015|School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Target Markets, Training|

The purpose of business is to get and keep customers – something that’s difficult to do without a marketing plan. Such a document provides you with direction. It tells you how to develop products or services that will satisfy customer demands, communicate the benefits of your products and services to customers, and guarantee satisfaction. In essence, it is a plan that enables you to encourage people to do business with your organisation. Here are some important aspects to consider… 1. Remember: marketing is everybody’s job. Everyone in your organisation is involved in marketing your company’s products or services. They may not actually work in the marketing department, or be directly responsible for finding customers, but they will all in some way be in a position to contribute to the organisation’s success in gaining and retaining customers. For this reason, you, and your key employees, should have some understanding of what [...]

Comments Off on New Business? 9 Steps to Position Yourself Well in the Marketplace

Starting a New Business? Here’s the Tips You Need to Reduce the Risks

By |2019-09-27T13:03:15+10:00August 21st, 2015|Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

Most people, at one time or another, have a job, their time and effort being rewarded with wages or salaries. An increasing number of people, however, are becoming dissatisfied with that time-and-effort economy and seek the greater rewards that a results-economy can provide. This change inevitably means establishing their own businesses, working for themselves, and – if necessary – employing others. This transition from a time-and-effort to a results-economy is a major personal growth experience that can occur with the minimum of risk if you heed this important advice… 1. Know what it takes to succeed. People who succeed in a results-economy believe two things – that they are prepared to rely only on their own ability to achieve financial security; and that they will never get any opportunity in life unless they have first created value for someone else. Those two considerations identify entrepreneurial behaviour, which applies to any [...]

Comments Off on Starting a New Business? Here’s the Tips You Need to Reduce the Risks

How YOU Can Sell Your New Idea Successfully

By |2019-09-27T13:03:18+10:00August 13th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Soft Skills, Target Markets, Training|

As a manager, you’ll often have to persuade people to believe in your views and to accept your ideas. If you’re good at selling your ideas to employees and colleagues, you’ll go further, faster, in your career. Unfortunately, good ideas must first be sold to staff and, if you can’t get your proposals across as you envisaged, they may well go the way of many other good ideas – into oblivion. So here are some simple rules that will help you sell your ideas more effectively in the future… 1. Know what you want – exactly. Don’t present a vague fuzzy shadow of an idea and then grow angry when you fail to get it across to others. Pretest your idea for clarity: put it on paper. If it can’t be written down – goal, numbers, key players, deadlines, budgets – it isn’t a fully developed idea. The very act of [...]

Comments Off on How YOU Can Sell Your New Idea Successfully

How to Compile an Effective Questionnaire to Advantage Your Business

By |2019-09-27T13:03:22+10:00July 29th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Target Markets, Training|

Questionnaires are used for a variety of reasons – to gather information, to survey opinions or attitudes, to measure customer satisfaction, or to drive market research. But although sophisticated questionnaires usually require professional expertise to compile, administer, analyse, and interpret, you can construct simple instruments for surveys, interviews, and focus groups by following these guidelines… 1. Be clear about what you’re looking for. Before you begin designing any questions, articulate clearly what need or problem you want to address using the information you intend to gather from the survey. Why are you doing the evaluation? What do you hope to accomplish? For example, questionnaires can measure attitudes, market trends, consumption patterns, beliefs or expectations about your services or products, the effect of competition, media, etc. Having a clear focus will help you frame your questions. 2. Select the appropriate method. How will you administer your questionnaire – by post, telephone, [...]

Comments Off on How to Compile an Effective Questionnaire to Advantage Your Business

How to Make The Best Use of Social Media in Your Business

By |2019-09-27T13:03:27+10:00July 6th, 2015|Qualifications, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Target Markets, Target Markets, Training|

You can’t afford not to use what social media can offer. Social media affords you or your organization opportunities to build and maintain relationships among people who share the same interests, activities, or personal contacts. Not only is the take-up of this media exponential but it’s also increasing. Facebook US, for example, gained 100 million users from January 2009 to 2010, which represented a 145 percent growth rate in one year. By 2012, that number had increased to 300 million. Here are some of the ways that you can make the best use of what social media sites can offer your organization. 1. Embrace social media–it’s here to stay. Social media is not a fad. And it affects all areas. Take, for example, politics. In 2012, President Barack Obama was seeking re-election as President of The United States of America. At that time, President Obama had 25 million Facebook fans. [...]

Comments Off on How to Make The Best Use of Social Media in Your Business

12 Tips to Ending Procrastination

By |2019-09-27T13:03:34+10:00May 27th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Procrastination is one of the main reasons we don't perform to our full potential. It is a comfortable human habit that is not easy to break. But if you allow procrastination to become deeply entrenched, it can wreck your personal effectiveness and, in turn, the effectiveness of your organisation. Here are a dozen simple techniques that people have successfully used over the years to beat procrastination. Through application, you can discover which will work best for you... 1. The priorities plan If you are forced into procrastination beyond your control because there are just too many tasks and so little time, do the important things first. Prioritise and give greatest and immediate attention to the most pressing jobs. 2. The divide-and-conquer strategy If you are procrastinating because of the sheer awesomeness of a task, the key is to break it up into smaller, more manageable components. Once you start accumulating [...]

Comments Off on 12 Tips to Ending Procrastination

11 Ways to Listen Actively

By |2019-09-27T13:03:35+10:00May 25th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Listening accounts for well over half of a manager's communication time, and it is unquestionably the weakest link in the communication chain. We simply don't listen well enough. The failure is not in the hearing, but in our ability to attend to what we hear. Listening is hard work. It's so easy to 'switch off'. If only we listened attentively and with empathy, we would eliminate so many misunderstandings, arguments, delays, and mistakes. Become a better listener by adhering to the following advice... 1. Commit yourself to each individual act of listening. Whenever you need to hear everything someone is saying, commit yourself - really commit yourself - to do so. Say to yourself, 'The most important thing in my life at this moment is to understand this person's feelings and views.' Accordingly, focus all of your listening capacity on the speaker for the next five, fifteen, or fifty minutes. [...]

Comments Off on 11 Ways to Listen Actively

How to Develop Staff Cohesiveness Today

By |2019-09-27T13:03:46+10:00April 1st, 2015|Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training, Uncategorized, Workshops|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. In Leadership Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and [...]

Comments Off on How to Develop Staff Cohesiveness Today

How to Communicate Effectively

By |2019-09-27T13:03:51+10:00March 11th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Target Markets, Target Markets, Training, Workshops|

The term ‘communication’ now includes many activities associated with everyday organisational life - oral, face-to-face, formal, informal, personal, interpersonal, nonverbal, and written - which is why so many organisational headaches are attributed to ‘communication problems’. Indeed, a common finding of organisational reviews is that ‘communication needs to be improved’. We spend so much time ‘communicating’, but so few of us give much thought to the essentials of this key management activity... 1. Always work to establish rapport. Without the trust and confidence of others with whom you are communicating, much of what you say will be lost. It is imperative, therefore, that you take time to establish and build rapport. Knowing your audience is a vital part of this process. 2. Attract the attention of your target audience. It’s not what you communicate but how you do it. People are being bombarded with information and have become very selective. If [...]

Comments Off on How to Communicate Effectively

How to Set Achievable Goals

By |2019-09-27T13:03:56+10:00March 2nd, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Target Markets, Training, Workshops|

Goal-setting has been described as 'the inner technology of success'. It is one of your organisation's most important activities. Unless taken seriously, this vital planning task will be futile, producing only a few high-sounding intentions that, for various reasons, are soon forgotten. So, if you want challenging and achievable goals, you should consider these basic principles... 1. Make sure your goals are realistic. A goal that aims too high, or offers a great deal of risk, with little chance of achievement, leads to frustration and surrender. It's easy, for example, to say that a goal for the year is: ‘To increase production by 150%’ - but quite unrealistic with inadequate resources and uncommitted staff. 2. Keep them simple. If goals are complex, it is unlikely they will be clear and specific enough to focus effort and marshal the necessary resources. Clear simple goals give staff an unmistakable vision of what [...]

Comments Off on How to Set Achievable Goals

How Online Training Benefits Employees

By |2019-09-27T13:04:13+10:00November 7th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Target Markets, Training|

Although online training sometimes seems like a large investment, the benefits your employees will experience should make it worth it. Training gives employees the opportunity to grow and develop their careers while providing businesses with efficient skills that keep it competitive. Turnover and Recruitment Through multiple studies that have taken place in businesses throughout developed nations, it is inevitable that businesses and organisations that place training as a high priority, experience less staff turnover. Keeping staff on board is often the most difficult thing for businesses and it is an expensive process to hire and train new people for the job. Staff who are trained through work commit to their employers because: They are in a place where their career is valued and developed They are able to take on more responsibility and achieve higher paid positions Work Flexibility Training increases the skills and knowledge of the employees, allowing them [...]

Comments Off on How Online Training Benefits Employees

How to implement an on-the-job training program

By |2019-09-27T13:05:12+10:00March 10th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Target Markets, Training|

When there is a gap between what an employee can do and what that employee should be able to do, training is needed. Most learning takes place on the job, and its success will depend largely on the effectiveness of the training method and the ability of the manager, or his or her nominee, to instruct the worker in that new skill. Here is a proven strategy to help you master the training process... 1. Don’t take the need for staff training lightly. If you do not offer your staff the training they need to perform their jobs safely, you can be held liable for negligence. As lawyer Alan Levins elaborates in 'The Boss's Survival Guide': "If you put a truck driver on the road without the training to keep him from being a hazard, you could be liable if he caused an accident. Similarly, an employee could file a [...]

Comments Off on How to implement an on-the-job training program

How to get the most out of a conversation with an employee

By |2019-09-27T13:05:12+10:00March 10th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Target Markets, Training, Workshops|

Face-to-face communication remains the most important form of communicating - whether it occurs formally, as in a scheduled interview or disciplinary situation, or informally, as in a chance meeting in the car park or corridor. Cordial, cooperative discussions with employees ensure that their opinions are heard and provide a very effective means of obtaining information that will make your job much easier. The following approaches are worth considering... 1. Build trust and confidence. Your initial aim must be to establish rapport by making employees feel comfortable in your presence and converse freely with you. Although there is no magic formula for creating that situation, authenticity and empathy are essential qualities - it’s OK to be yourself (apart from the fact that people are very quick to recognise incongruence, where physical and verbal messages contradict each other). A good starting point for any conversation is to get people talking about the [...]

Comments Off on How to get the most out of a conversation with an employee

What Does the Public See from Your Organisation?

By |2019-09-27T13:05:38+10:00December 11th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

What the public see and think about your organisation is a very important element for profitable business. If there is a negative perception about your business, it will drastically decrease your ability to grow and strengthen. Here is some more ideas that may help you consider things you haven't yet thought of. "Buildings deteriorate, products malfunction, copyrights expire, but if properly managed, an organis-ation’s good name and reputation grow in value with each passing year." Mary Ann Pires, US communications consultant. The importance of design to image IBM was one of the first companies to make image and design a corporate religion. A simple, straightforward declaration of principles by the son of the founder left nothing to chance. On 26 January 1961, President Thomas J. Watson Jr issued to all supervisors his famous one-paragraph edict that has never been amended: "Good design is good business. Imaginative use of design helps [...]

Comments Off on What Does the Public See from Your Organisation?

Managing Problems at Meetings

By |2019-09-27T13:05:40+10:00December 4th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Target Markets, Workshops|

In our last blog post we started the conversation about managing problems in meetings. When a group of people come together to discuss situations, there will no doubt be opposing views, conflict and issues at times. As a manager you must be able to quickly mediate situations and diffuse what needs to be diffused as soon as possible. "Meetings, like voyages through space, are strewn with potential problems. The Chair and members, their sights set on a successful conclusion, have to guide their way through uncharted territory with care without at the same time becoming too obsessed with the difficulties, as to do so will only slow down their progress and even perhaps distract them to such an extent that what they fear worst will happen - the meeting will self-destruct somewhere in space." Jack Gratus, Give and Take, BBC Books, London, 1990, p112. Don't forget As chair, by limiting [...]

Comments Off on Managing Problems at Meetings

Staff Cohesiveness Made Easy

By |2019-09-27T13:05:42+10:00November 27th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

"As a manager you will play a crucial role in building the team, and then in maintaining its effectiveness. Some of this team-building work will be high-profile and visible, but much of it will be behind the scenes, self-effacing work that receives no recognition and often little credit - your reward will be the private knowledge that without such work the team would not be so effective." R.Kemp & M. Nathan, Middle Management in Schools, Blackwell Education, Oxford, 1989, p.138. Don't forget To build team unity, ‘America’s Life Coach’ Ron Jenson says you must: Uplift one another. Need one another. Openly relate to one another. Trust one another. Yield to one another. Team unity is all about: Giving up my own agenda to develop a better one. Combining my uniqueness with another person or a group of people, to create something new. Choosing to be more excited about the success [...]

Comments Off on Staff Cohesiveness Made Easy

How to Develop Staff Cohesiveness

By |2019-09-27T13:05:43+10:00November 25th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and comfortable. All [...]

Comments Off on How to Develop Staff Cohesiveness
Load More Posts