Business Career Pathway

Here’s how to Develop Your Business Career and Skills in Business, Administration and Customer Contact

If your looking to build a sustainable career in business, it’s important to know what skills or formal qualifications you need to secure the position you want. We have outlined the qualifications we believe will equip you with the necessary skills and knowledge for the following Business and Administration roles. Get started with your Business career today!

Position	General Roles	Qualification Recommended
Team Leader/ Supervisor	Oversees a number of people in administration or customer contact role	Certificate IV in Frontline Management
Senior Administration Officer	Senior Office, Administration, Human Resources, Contract Administrator Roles	Diploma of Business
Senior Customer Service/ Contact Centre Officer	Senior Customer Service/ Contact Centre Role	Diploma of Customer Engagement + Diploma of Management
Manager	Office or Contact Centre	Diploma of Management
Senior Manager	Develops Policies and Procedures	Advanced Diploma of Management
* These qualifications can be completed online right here at Global Training Institute.

“I would definitely recommend the Diploma of Customer Engagement + Diploma of Management training to others. My skills and experience were recognised towards my qualification. Expectations were clearly outlined to me at the start of the course. The content was relevant and up to date.” Susan Jarvis, Tambo Regional Council

“Thank you. I would recommend the course as it highlights good ideas that can be applied to any business.” Margaret Attard, Executive Manager, Premier Taxis

“The course helps restore enthusiasm and gets you to look at improving your management and customer contact skills” James Fowke

For more information about how to get started with your career in Business, or if want to know more about our career pathways, please contact us.

Global Training Institute is a Registered Training Organisation offering high quality online training.