Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

11 ways to Communicate Effectively at work

By |2020-07-24T12:55:24+10:00July 11th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Target Markets, Target Markets, Training, Workshops|

The term ‘communication’ now includes many activities associated with everyday organisational life - oral, face-to-face, formal, informal, personal, interpersonal, nonverbal, and written - which is why so many organisational headaches are attributed to ‘communication problems’. Indeed, a common finding of organisational reviews is that ‘communication needs to be improved’. We spend so much time ‘communicating’, but so few of us give much thought to the essentials of this key management activity... 1. Always work to establish rapport. Without the trust and confidence of others with whom you are communicating, much of what you say will be lost. It is imperative, therefore, that you take time to establish and build rapport. Knowing your audience is a vital part of this process. 2. Attract the attention of your target audience. It’s not what you communicate but how you do it. People are being bombarded with information and have become very [...]

Comments Off on 11 ways to Communicate Effectively at work

8 Tips to Help You Get on Well with Other People

By |2019-09-27T13:03:32+10:00June 3rd, 2015|Uncategorized|

We all want to be accepted and well liked by our staff and colleagues, if for no other reason than that it makes our task as managers so much easier. Managers should be easy to get along with and understand other people. If you want to win friends within your organisation, here are some well-proven principles for you to consider... 1. Always be open and honest. Gain a reputation for being a straightshooter. To be open with people, you will need three qualities: Expressing your own views openly and accepting responsibility for your own actions. Reacting honestly to incoming information. Indeed, where an important decision is required from you, disagreement is often better than indifference. Making sure that other people are quite clear where you stand on a particular issue. 2. Empathise with other people. If we make a practice of putting ourselves into the shoes of other people, we [...]

Comments Off on 8 Tips to Help You Get on Well with Other People

Quick Steps to Challenging Your Employees

By |2019-09-27T13:03:34+10:00May 29th, 2015|Uncategorized|

To inspire your employees to try something new and challenging outside their normal work environment, why not assign them a task or two, every now and then. Here are some ideas: Present a proposal to management Organise a company social lunch Write a media/press release Install a new system Create a team to work on a new assignment Plan a convention or conference Supervise a team Handle negotiations with a customer Represent the company at the careers expo or trade show Make a speech for the organisation Go on a business trip to another country Go to a campus to recruit Work for a short time in another unit of the organisation Manage an office renovation project Design office layout Work on a project with a tight deadline Manage the visit of a corporate official or VIP Launch a new product/service Or why not give them the opportunity to do [...]

Comments Off on Quick Steps to Challenging Your Employees

11 Ways to Listen Actively

By |2019-09-27T13:03:35+10:00May 25th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Listening accounts for well over half of a manager's communication time, and it is unquestionably the weakest link in the communication chain. We simply don't listen well enough. The failure is not in the hearing, but in our ability to attend to what we hear. Listening is hard work. It's so easy to 'switch off'. If only we listened attentively and with empathy, we would eliminate so many misunderstandings, arguments, delays, and mistakes. Become a better listener by adhering to the following advice... 1. Commit yourself to each individual act of listening. Whenever you need to hear everything someone is saying, commit yourself - really commit yourself - to do so. Say to yourself, 'The most important thing in my life at this moment is to understand this person's feelings and views.' Accordingly, focus all of your listening capacity on the speaker for the next five, fifteen, or fifty minutes. [...]

Comments Off on 11 Ways to Listen Actively

How to Give Feedback

By |2020-08-05T10:13:51+10:00May 18th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Soft Skills, Training|

Contact Us Feedback is a powerful management process. If used effectively, it will maintain or improve your employees' output and, in turn, improve the overall performance of the organisation. Employees want feedback because it helps them learn about themselves and their performance. To provide effective feedback - positive or negative - consider these guidelines... 1. Provide feedback continually. Whether informal, on-the-run comments or formal performance reviews, feedback will be less traumatic and more effective if it is given continually. Continuity of reporting is essential. 2. Provide immediate feedback if possible. Feedback will have maximum effect if given while the behaviour is fresh in the minds of both parties. The most powerful feedback is given when you actually catch someone doing the right or wrong thing. Delayed feedback should occur only if it would embarrass the employee in front of others or if you require further information. 3. [...]

Comments Off on How to Give Feedback

Develop a Business Plan Today

By |2019-09-27T13:03:40+10:00April 29th, 2015|Uncategorized|

A strategic plan is the ‘where’ of the planning process - where you plan to be at some point in the future. The ‘how’ is the business plan - how you are going to achieve the 'where' of the strategic plan. The business plan usually focuses on a 12 to 18 month period, setting out in operational terms what must be done. Again, the planning process and the commitment to it are the keys. Here are the main steps in the business-planning process... 1. Consider adopting a strategic approach. A useful strategic approach to adopt in drafting a business plan is to see the plan as comprising three main sections - the NOW analysis, the WHERE analysis, and the HOW elements of the plan… The NOW analysis outlines where the organisation is now and would consist of a business diagnostic or situational analysis. The WHERE analysis contains essential information linking [...]

Comments Off on Develop a Business Plan Today

11 Things You Didn’t Know About How to Say Thank You

By |2019-09-27T13:03:45+10:00April 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Uncategorized|

Saying 'thank you' has been called the neglected art. Indeed, there is a reluctance among some managers to express adequate appreciation for a job well done. A few simple, well-placed thanks, however, can do wonders to improve the performance of your staff. To maximise the benefits of this powerful word, here are a few useful suggestions... 1. Speak up. Silent gratitude isn’t much use to anyone; you should never mistake your warm feelings and beaming smiles for the art itself. If you express your gratitude to a colleague, though, don't cheapen the value of the well-earned thanks by mumbling the words or by being embarrassed. Think about what you're going to say and how you're going to say it. Even a simple thanks sometimes requires preparation. 2. Say it - and mean it. Every time we express sincere appreciation, we give value to the other person. Our words say, 'You [...]

Comments Off on 11 Things You Didn’t Know About How to Say Thank You

Develop your Emotional Intelligence: Increasing your Self-Awareness

By |2019-09-27T13:03:57+10:00February 25th, 2015|CSQ, Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Short Courses, Shortcourses, Soft Skills, Training, Workshops|

Our emotions provide us with valuable information about ourselves, others, and situations. From frustration to contentment, from anger to elation, we confront these varying emotions daily in the workplace. The key is to use our emotions intelligently - by being aware of their presence and intentionally using them to guide our behavior to enhance our situation. This process comprises two elements, says Hendrie Weisinger in 'Emotional Intelligence at Work' - first (considered here), we need to understand our emotions and develop self-awareness and, second, we must know how to manage those emotions to best advantage in the workplace. 1. Understand the meaning of emotional intelligence. Emotional intelligence is ‘the ability to monitor one’s own and other people’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action’. For example, if a client drives you crazy to the point of anger, do you [...]

Comments Off on Develop your Emotional Intelligence: Increasing your Self-Awareness

How to Manage Conflict

By |2019-09-27T13:03:59+10:00February 18th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops, Workshops|

Our previous blog provided 5 handy hints to avoid causing conflict within the workplace. Here, we continue our hints to help you manage and maintain a healthy workplace. Read, learn and then manipulate them in your managing courier and become a better team player! 6. Criticise with caution. You will be required from time to time to point out mistakes or critique the work of your staff. This should be undertaken in a spirit of support: never criticise anyone's work unless you can make practical suggestions for improvement. 7. For the sake of argument, don't. Arguing is a needless waste of energy and time. A battle between two closed minds only results in both parties clinging more tenaciously to their positions. It is far wiser to listen to the other point of view, understand the stance being taken, and attempt to guide the other party towards your point of view [...]

Comments Off on How to Manage Conflict
Go to Top