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Here’s Why Top Australian Companies Invest in Training

By |2020-01-09T10:52:26+10:00January 9th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Is it coincidental that Australia’s most progressive companies spend as much as 10 to 20 percent of their annual payroll on training? Not at all. There is a definite link between business success and the employer's attitude towards Nationally recognized training. It pays to train! Training is an investment in the immediate future. It's not just an overhead cost! As well known American seminar speaker, Tom Hopkins is oft to say, "No train ... no gain”. High-performance businesses are twice as likely to train the owners and managers and to train twice as many employees as low-performance businesses. No matter what the industry or the size of your business, both international and national research shows that training brings direct benefits to business - Increased: performance profits - a positive return on investment - of more than 30 percent - "money in the bank" productivity – greater output. People who receive [...]

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Saying No to the Fear of Failure!

By |2019-09-27T13:04:28+10:00August 27th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

"The worst possible outcome of trying a work task and then failing is probably transient embarrassment. You might be embarrassed for a while, but that will fade. The residue hopefully will be a valuable learning experience. Trial-and-error learning is a time-honoured process and one familiar to most successful people." Fred Orr, How to Succeed at Work, Unwin, Sydney, 1987, p.30. It's a fact When the famous inventor Thomas Alva Edison wanted to make a nickel iron alkaline battery, we are told he performed 50,000 experiments, and failed 50,000 times. Someone who knew about this asked if all these failures had disappointed him. ‘Not at all,’ replied Edison, ‘for I have learned 50,000 ways it cannot be done, and therefore I am 50,000 times nearer the final experiment!’ And, of course, he eventually did succeed. His failures were simply stepping stones to success.   "You measure the size of an accomplishment by [...]

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How to make the most of your business lunch

By |2019-09-27T13:05:09+10:00March 19th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

Mmm! On Monday we talked about how to make the most out of your business luncheon. Here's a few more quick tips we've compiled for you. It's a fact There’s a growing trend for people to get out of their offices for business meetings and to use the café or coffee shop as an extension of their workplace. Small businesses, corporate enterprise, and government are all using the cosmopolitan café environment, creating a more casual and relationship-based approach to client and staff meetings. The workforce is moving away from working 9 to 5 at one location. It is much more fragmented and casualised. It is also cost-effective for some businesses to no longer have offices. The business lunch was generally the prerogative, almost exclusively, of male CEOs. This new phenomenon is more broad-based, more inclusive. The increasing number of women in the work-force are at the leading edge of this [...]

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How to use a business lunch to your advantage

By |2019-09-27T13:05:10+10:00March 17th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

There’s no such thing as a free lunch - or any other meal for that matter, so be prepared to pay in some way. Whether you’re the guest or the host, mealtime meetings are the business of doing business. And with today’s hectic schedules and work loads, combined meetings and mealtimes can be productive and enjoyable. All you need to do is choose the type of meeting that will deliver the outcomes you want. Here’s what’s required to get the most from your next mealtime meeting... 1. Plan your meeting carefully. Mealtime meetings must achieve the results you’re looking for - in furthering business relationships and social contacts, or improving your business. Without a plan, the meeting might become little more than a social get-together. If you’re the guest, think about the likely reasons for the invitation; but set your goals anyway. If you think the meeting may go over [...]

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Becoming a better leader Pt 2.

By |2019-09-27T13:05:10+10:00March 14th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

Happy Friday! Below are our last few tips for you on becoming a great leader. Tell us what you think! What makes a leader? Fred Fiedler argues that leadership is not something we can generalise about. It is a relationship between one person and other individuals with whom that person interacts. 'A person might be a brilliant leader in one situation and ineffective in another,' he says. 'General George Patton was a very effective combat tank division commander, but I think he'd have trouble leading my local school's Parent Teacher Association. And many good PTA chairmen might not make very good tank division commanders.' Effective leadership is really judged by the interaction between the leader's personality - what he or she brings to the situation - and the degree to which the situation gives the leader control and influence, he concludes. Our leadership moment "Leadership is a consensual task, a [...]

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Becoming a great leader

By |2019-09-27T13:05:11+10:00March 12th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills, Training|

On Monday we discussed how you can become a leader. So over the next couple of days, we are going to equip you with a few more hints, tips and strategies for becoming the most influential leader you can be. It's a fact Do you know why geese fly in that characteristic V-formation, honking their way over thousands of kilometres to a warmer destination? Consider these fascinating observations - which can have meaning for perceptive leaders: Leadership upfront is rotated. When the lead goose gets tired, it swaps the point position with a goose in the V-formation. By flying as a team, the geese help each other by creating an upward air current for one another. Each flap of the wings literally creates an uplift for the bird immediately following. In fact, someone has estimated that by helping each other in this way, the flock gets 71 per cent greater [...]

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How to become a leader

By |2019-09-27T13:05:13+10:00March 10th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

Leadership is not an exclusive club for those who are 'born with it'. Although leadership relies on some inherited characteristics, it also depends on training and experience. Indeed, many of the traits and abilities that are the raw materials of leadership can be acquired. If you link those traits with an essential desire to achieve, nothing can keep you from becoming a leader. You may even become a great leader. This ten-point program will get you started... 1. Believe that you can become a leader. Leadership is a function; it is something that a person does, a set of skills - and any skill can be learned, strengthened, and enhanced. Not all leaders are 'born leaders'; and leadership is certainly not just a group of personality traits. The leader lives within each of us. So acknowledge that leadership begins with your own belief in yourself. 2. Be sure you have a burning [...]

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How to Listen Actively

By |2019-09-27T13:05:14+10:00March 3rd, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, School of Project Managment, Shortcourses, Soft Skills, Training|

Listening accounts for well over half of a manager's communication time, and it is unquestionably the weakest link in the communication chain. We simply don't listen well enough. The failure is not in the hearing, but in our ability to attend to what we hear. Listening is hard work. It's so easy to 'switch off'. If only we listened attentively and with empathy, we would eliminate so many misunderstandings, arguments, delays, and mistakes. Become a better listener by adhering to the following advice... 1. Commit yourself to each individual act of listening. Whenever you need to hear everything someone is saying, commit yourself - really commit yourself - to do so. Say to yourself, 'The most important thing in my life at this moment is to understand this person's feelings and views.' Accordingly, focus all of your listening capacity on the speaker for the next five, fifteen, or fifty minutes. Actually [...]

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How to get the Most out of a Conference, Seminar, or Workshop

By |2019-09-27T13:05:15+10:00February 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

To stay on top of your career and ahead of your competition, you have to make learning a lifelong, ongoing process. Conferences, seminars, and workshops are acknowledged forms of training, information-gathering, and networking. They are usually short, practical, and up to the minute. But such events must be more than just a day away from the office. If you want to take full advantage of these opportunities to invest in yourself, you’ll need to be aware of the following advice... 1. Prepare yourself beforehand. Your attendance and participation are investments in yourself, so don’t leave preparation to the last minute or allow ‘emergencies’ to limit your pre-event preparation… Study the agenda, and focus on what you want to get out of the event. Talk to your boss about the program and find out whether there is information you should concentrate on. Do any pre-reading, recommended or otherwise, that will increase your [...]

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Achieving Success

By |2019-09-27T13:05:15+10:00February 26th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Shortcourses, Soft Skills, Training|

Practice makes perfect Wolfgang Mozart and Tiger Woods are often cited as ‘geniuses of their time’. While the general public perception is that these fellows possessed some divine-spark of greatness, Geoffrey Colvin (Talent is Overrated, Nicholas Brealey Publishing, 2008) debunks this myth and points to the ‘influence’ of other things that played a major part in their success. Examples included the following: Influence of father Leopold Mozart was a famous composer and performer. Fascinated by teaching and how learning occurred. Earl Woods was a teacher of young men and had a lifelong passion for sport. He was a confessed ‘golf addict’. Training Mozart was set tasks by his father at age 3 years. Woods was given his first metal club at age of 7 years. Mentoring Leopold always ‘corrected’ Wolfgang’s compositions before they went public. Earl set Tiger in a high chair in the garage to watch his father hitting [...]

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How to Achieve Success

By |2019-09-27T13:05:16+10:00February 24th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Success can be highly subjective. Seinfield’s Uncle Leo told everyone who’d listen just how successful he thought his son Jeffrey was. Uncle Leo’s assessment, however, did not meet with unanimous approval (Jeffrey was probably embarrassed, too). And in Thinking, Fast and Slow, Daniel Kahneman defined ‘success’ as ‘talent + luck’ and ‘increased success’ as ‘a little more talent + a lot of luck’. One of the main criteria for success seems to be to have made it to the top in a particular field such as world chess champion, one of the world’s top-ranked tennis players, or the world’s greatest golfer. There are, therefore, some things (behaviors more than traits) that are considered essential – even for those of us with less lofty ambitions. Consider these. 1. Work at it. It’s a cliché, but there is some truth in it: the only place ‘success’ comes before ‘work’ is in the dictionary. [...]

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How to Encourage Feedback

By |2019-09-27T13:05:17+10:00February 21st, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Feedback provides managers with the information they need for sound decision-making. Indeed, it's important for bosses to stay in touch with their employees - that's where many winning ideas come from. As well, feedback acts as a kind of early warning system about potential problems and grievances. Unfortunately, many managers don't realise that achieving this form of upward communication requires a good deal of intelligent activity on their part... 1. Know why you need feedback from your staff. Feedback from employees alerts you to what may be going wrong, to discrepancies between how your staff see their jobs and how you see them, to conflicts, to inadequate workflow, to deficiencies in supervision, to low morale, and to other emotional staff issues. And just as importantly, feedback lets you hear about what you’re doing right, so that you can then continue in or refine these areas. 2. Tell people you want [...]

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Starting Well in Your New Workplace

By |2019-09-27T13:05:17+10:00February 19th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Here are some extra tips and quotes we've complied to help you begin your new job successfully. "Remember the seven secrets of being a number one boss: Develop professional expertise. Sharpen your communication skills. Cultivate enthusiasm. Keep an open mind. Pay attention to accomplishment. Be accessible. Respect your staff - treat your staff as you treat your clients." Cheryl Reimold, Being a Boss, Dell, NY, 1984, p.120. Viewpoint "The top-performing managers are cheerleaders, not cops; enthusiasts, not referees; nurturers, not naysayers." Tom Peters, to a Stanford University audience. Don't forget Three useful pieces of advice: Don’t expect anyone to behave, think, or respond as you would. Always expect the unexpected and plan for people to be unpredictable. Always have Plan B available for when Plan A bites the dust. And Remember Drucker’s Six Deadly Sins Management’s elder statesman, Peter Drucker, identified six frailties which he advised those who take on [...]

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How to Build on the Successful Start in Your New Job

By |2019-09-27T13:05:18+10:00February 17th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Training|

A manager who has succeeded in making a successful start at a new job needs to consolidate the benefits gained in those first few weeks. To maintain that momentum, here are some further suggestions... 1. Seek out a mentor. Ask for or identify a superior or colleague who can 'show you the ropes' and assist you through the first few months. Stay in contact with this mentor and take the opportunity to learn. Your mentor will acknowledge your enthusiasm, recognise your ability, and be eager to continue this working relationship. 2. Listen to what others have to say. It's been said that listening is 50 per cent of our education - so listen more and talk less. Use speech to post winners, not to attract attention. Accumulate information and use it to your advantage. Your aim should be to ask smart questions to find out what you want rather than [...]

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Energising Employees

By |2019-09-27T13:05:18+10:00February 14th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Shortcourses, Training|

Why do employees need to be energised? Shouldn’t they be responsible to do that for themselves? Managers and employers are becoming more and more aware that energising employees benefits, not only the employee, but the whole company or organisation. If the working team are motivated and feel supported by their bosses, nothing can stand in their way! "If the working team are motivated...nothing can stand in their way!" Here are 6 reasons where energising may need to occur and why: If the company has recently experienced downsizing and severe organisational change, employees may feel unsettled and insecure about their positions. This could cause them to be less productive than possible. Ensure you create an environment that rebuilds trust and empowers those who are still working at the organisation. They will be re-energised and ready to progress. Employees today, because of generational differences, prefer to be more self-directed rather [...]

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Implementing Change in your Workplace

By |2019-09-27T13:05:19+10:00February 12th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

In our last blog post we discussed how to bring about change in your workplace. We've compiled a few extra quotes with suggestions to inspire and prepare you even more in this area of management. What do you think? "People don’t like change, we’re told - but don’t believe it. People neither like nor dislike change. They are concerned, however, about the possible results of that change. They will like the change if you create basic, concrete, gut-level benefits for them in it. That means doing such things as getting out accurate information about the changes, and when they begin, making a ceremony out of each milestone, all the time making certain your staff will benefit, and understand the benefits." ~ US management consultant, Karl Albrecht Something to Muse Over: Machiavelli who warned us about trying to change things: "There is nothing more difficult to carry out, nor more doubtful [...]

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How to Prepare to Bring About Change

By |2019-09-27T13:05:20+10:00February 10th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Project Managment, Shortcourses, Soft Skills, Training|

Planning for change can occupy a great deal of a manager's time and energy, but it is not a process that can be left to chance: it can be tricky and disruptive if handled badly. Whether implementing a new job-rotation scheme, rearranging the office layout, introducing new technology, relocating your manufacturing operations, or anything else, a manager must use a preliminary, systematic planning approach to bring about successful change later... It's easy to feel like this when trying to implement change in your workplace... 1. Be convinced that change is necessary. Are you sure that the intended change is sound and that there is every likelihood it will succeed? Is it practical, ethical, cost-effective? Will it solve more problems than it will create? Is it based on untested theory or speculation, on fashion, or a whim? Are the risks acceptable? Has it proven successful elsewhere? Can you specifically identify [...]

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Effective Work Teams Make a Difference

By |2019-09-27T13:05:32+10:00January 13th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

"The psychologist B.W. Tuckman identified the four stages of a team’s developmental process: Forming - learning to deal with one another. Storming - conflicts are brought to the surface and must be resolved. Norming - team members settle into their roles and a team feeling begins to develop. Performing - the team is united and working on the task at hand." Quoted in Why Teams Don't Work, Harvey Robbins & Michael Finley, Petersons Books, 1995. Smile & ponder This is the story about four individuals named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done, and Everybody was asked to do it. Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did. Somebody got angry about that, because it was Everybody’s job. Everybody thought that Anybody could do it, and Nobody realised that Everybody wouldn’t do it. Anyhow, it ended [...]

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Forming Work Teams for the New Year

By |2019-09-27T13:05:33+10:00January 10th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

As we get stuck back into work and business for the new year, it's time to take a look at the current set up and whether things need to be shifted around. There is no 'I' in 'T-E-A-M'. Teams are made up of people with complementary skills, committed to a common purpose and performance goals, and an approach for which they hold themselves mutually accountable. They may be established ad hoc as project teams or as more permanent work groups. Although most teams can outperform individual people, it's the ‘people issues’ that cause most of the problems. So when you believe a team is required in your workplace, consider these points... 1. Establish clear, achievable goals. One of the main reasons for the failure of teams is that they don't know where they’re going or why they’ve been formed. A team works best when members clearly understand its purpose and [...]

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How to Pitch to New Clients

By |2019-09-27T13:05:33+10:00January 8th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

In our last blog post we identified the process of pitching our goods or services to new clients. Here are a few more ideas that may be beneficial to you! You need a key phrase, a ‘single-minded proposition' or 'unique selling point' when you are designing your communications, selling, or public relations program. For example, 'Minolta - we understand your office. Printers, faxes, photocopiers'. To do this, first ask your current clients or customers what it is they get from you. When you hear a common theme, you create from it a tag line that is directly linked with your company name. Test that tag line with clients and non-clients. If it makes sense to them, you then use it in all types of communication. Wendy Evans, How to Get New Business in 90 Days and Keep it Forever, Millennium Books, Sydney, 1997, pp. 84-88. Don't forget Bell’s truths on [...]

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