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So far Anne Botting has created 22 blog entries.

Laughter in the Workplace!

By |2020-03-31T18:17:36+10:00August 31st, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

 As a manager, you can set the tone by implementing simple techniques to provide employees with a bit of fun and enjoyment. But why? Laughter is an important part of being human. Who doesn't love laughing!? We all need to laugh! Especially now in these hard times, where we can sometimes forget to laugh. Here is some information on the importance of laughter! Laughter heals William Fry Jr, the 'Doctor of Humour', has researched the power of humour for over thirty years. He is convinced that laughter is a total body experience, an 'internal massage' that embraces all the body's systems - muscles, brain, nerves, digestion. Following stimulation and exercise caused by laughter, the body relaxes. Indeed, claims Fry, like jogging, laughter is a good aerobic exercise. It aerates the lungs, relaxes the muscles, nerves and heart, expands breathing and circulation, and enhances oxygen intake and expenditure. He says that [...]

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How to accomplish more through the use of a personal achievement list

By |2020-04-28T11:00:36+10:00April 28th, 2020|Uncategorized|

Too often managers modestly, and often unjustly or even unwittingly, hide their successes from others - and indeed from themselves. They fail to understand that the simple strategy of recording personal successes can motivate, increase self-productivity, and support career advancement. The compilation of a personal achievement list can have a considerable effect on a manager's professional life... 1. Acknowledge your achievements to date. Most managers see themselves as 'modest achievers'. They're so accustomed to doing what they do and what is expected of them that they rarely, if ever, class any of their accomplishments as 'achievements'. Indeed, when people are impressed with something they've done - something that perhaps seems rather ordinary to them - they're surprised. As a manager, you can use your past achievements more positively to motivate you to greater heights. To shrug off those achievements modestly, as most professionals are prone to do, or to [...]

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Growing Your Business

By |2019-09-27T13:04:26+10:00September 3rd, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"You have value when you meet customers’ needs. You can count on those needs changing and, because they do, you have to change the way you do business—or your value will migrate to someone else!.” Adrian Slywotsky in Value Migration: How to Think Several Moves Ahead of the Competition What is your USP? Why should your customers do business with you? What makes you unique? What is your Unique Selling Point (USP) – that advantage you promote in all your marketing? These questions should identify a product or service that the customer can’t get anywhere else and should be the flag under which you advance your sales and marketing efforts. When the issue is USP, you could consider… • Your USP may be that you maintain service 24/7. • It may be that you provide more practical information and advice than anyone else. • It may be that you have everything in stock [...]

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How to delegate

By |2019-09-27T13:04:26+10:00September 2nd, 2014|Uncategorized|

Managers get things done through other people. They delegate primarily because it makes their job easier. If they try to do everything themselves, they become unnecessarily burdened; their performance and health deteriorate; they fail to develop their staff adequately; and, in time, the organisation will suffer. Indeed, many writers believe that the ability to delegate is the main distinguishing feature between good and bad managers. Knowing how to delegate is a crucial management and leadership skill... 1. From your prioritized jobs, select one to delegate. List in priority order those tasks you might consider delegating. To qualify for this list, a task should be taking too much of your time, be not strictly related to your key role, be rather routine, be appropriate and challenging for another staff member, or be better undertaken by someone with more appropriate skills or know-how than yours. The purpose of delegating is not just [...]

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How to get more out of your Business

By |2019-09-27T13:04:27+10:00September 1st, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Whether a business is big or small, you own it, manage it, or are the owner-manager, you’re always on the lookout for ways to increase its profitability. The consensus among respected writers in the field of business growth and profitability is that there are ways to get more out of a business—to make it grow and prosper. Here are some of those strategies... 1. Know what business you’re in. Even though the importance of knowing the nature of your business sounds straightforward, a significantly large proportion of businesses have never addressed this important issue. Even seemingly similar businesses may vary when it comes to defining their nature. Boeing makes planes, Qantas is in the transport and travel businesses, and Virgin Blue is in the hospitality business transporting people to their tourist and business destinations. The Ford family of the Ford Motor Company and its then CEO Jacques Nasser disagreed on the [...]

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Failure…is it that bad?

By |2019-09-27T13:04:27+10:00August 29th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

In our Western society we have a never negative outlook to failure. The idea of failing is terrifying and we do all we can to keep ourselves on the track of success. However, perhaps we need to change our way of thinking about failure...   Getting at the source of failure If you treat an employee's failure the right way, you can turn it to your advantage. If a project flops, sit down with the staff member responsible and, rather than assign blame, explore the reasons for the failure. Search for the cause -were the resources insufficient? were they faulty? was the timing poor? was the planning inadequate? was the data erroneous? did failure reside in a personality trait - a tendency to jump to conclusions, or to rely on ambiguous data? Only then can you correct the problem at its root. It's what we learn from the experience of [...]

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Saying No to the Fear of Failure!

By |2019-09-27T13:04:28+10:00August 27th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

"The worst possible outcome of trying a work task and then failing is probably transient embarrassment. You might be embarrassed for a while, but that will fade. The residue hopefully will be a valuable learning experience. Trial-and-error learning is a time-honoured process and one familiar to most successful people." Fred Orr, How to Succeed at Work, Unwin, Sydney, 1987, p.30. It's a fact When the famous inventor Thomas Alva Edison wanted to make a nickel iron alkaline battery, we are told he performed 50,000 experiments, and failed 50,000 times. Someone who knew about this asked if all these failures had disappointed him. ‘Not at all,’ replied Edison, ‘for I have learned 50,000 ways it cannot be done, and therefore I am 50,000 times nearer the final experiment!’ And, of course, he eventually did succeed. His failures were simply stepping stones to success.   "You measure the size of an accomplishment by [...]

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How to Overcome the Fear of Failure

By |2019-09-27T13:04:28+10:00August 25th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

How often have you avoided tackling a job because you were afraid of not doing it well, or backed off a new initiative because you feared it might not succeed, or not accepted a speaking engagement because you were afraid of embarrassing yourself? Fear of failure is surprisingly common. But it is a fear that can be conquered, especially when you realise that it isn't failure that counts in life: it's what you can learn from the experience that matters. Heed this advice to help overcome your fear of failure... 1. Try not to be hard on yourself. If your company's aim was to make an annual profit of $100,000 and you managed a profit of only $78,000 - is that really failure? Failure is a relative term, depending on who is doing the measuring. 2. Set your own standards of success or failure. Success, or failure, is in many instances only [...]

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Management + Fun…it works!

By |2019-09-27T13:04:29+10:00August 20th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

He who laughs, lasts! Zig Zigler In our last blog post we discussed some simple steps for you to start incorporating humour and fun into your role as manager. Humour and good fun can help shape the culture of a workplace. By giving people the permission to have some healthy fun will often improve their desire to be at work. Here are few extra tips and possible tidbits for you to save for future meetings/memos or newsletter! Here's an idea Fun is a simple phenomenon - anyone can participate. It doesn’t require special training, it won’t necessarily cost money, and the benefits are infinite. Plus - it can have a positive impact on the lives of the people you work with every day. Which is why Dave Hemsath and Leslie Yerkes in '301 Ways to Have Fun at Work' propose the following 12-step program for workplace fun. They suggest you [...]

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How to put some FUN into your role as Manager!

By |2019-09-27T13:04:30+10:00August 18th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Just because you're a manager, you don’t have to be all buttoned-down and grim. In fact, bringing a little levity to your role as a manager can make you and those around you more relaxed and effective. The best managers in any organisation aren't afraid to show the world that they have a sense of humour they enjoy using. Nor should you be. Humour is good for your career and for your health... 1. Know the value of humour to your own well-being. Many managers often underestimate the value of humour. Research has shown that it not only offers a most effective tool for engaging and relating to staff, but can also relieve stress, defuse a situation, promote trust and team bonding, restore our equilibrium, deflate our pomposity, reveal our essential humanity, offer us new perspectives, and help us to soar above the mundane in our job. It has been shown [...]

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What to Expect at your next Job Interview

By |2019-09-27T13:04:30+10:00August 15th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Job interviews are a critical step in the achievement of a job offer. Your resume might be outstanding and your experience second to none...but if there isn't chemistry in the job interview, you may miss out on the job. Here are a few more tips and hints on what you should expect when arriving at a job interview and how to make sure that you give it everything you've got! Be prepared for these questions 'Never go into a job interview,' says Mitchell Posner in 'Executive Essentials', 'without knowing clearly your answers to these questions'… An icebreaker question: e.g. So, what do you think of this weather we're having? What was your last job? Why did you leave? What did you like about your past jobs? What did you hate? Those were your duties. What were your achievements? Tell me about yourself (Watch for raised eyebrows.) Now I know your [...]

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Making the Most of your Next Job Interview

By |2019-09-27T13:04:31+10:00August 13th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"Interviewers say it repeatedly: All other things being equal, they offer the job to the person who projects the greatest confidence during the interview. The total image you project, of course, will be dictated by your own personality and style - But it's critical to remember that being well prepared, being well-dressed, and following a carefully thought-out strategy will greatly enhance your confidence and give you a decided advantage in the interview." Beverly Davis & Genbevieve Brown, 'Your Interview Image', The Executive Educator. Viewpoint "The first five minutes of your interview are probably as important as all the rest of the time." Mitchell Posner in 'Executive Essentials'. Smile & ponder A candidate I once interviewed for a secretarial position could type 90 words per minute and take short-hand at 120 words per minute. She was presentable and had good references - but in addition to showing up ten minutes late, she called [...]

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Facing a Job Interview with Confidence

By |2019-09-27T13:04:32+10:00August 11th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

In applying for a new job, you may indeed be experienced and well qualified, and you may have submitted a wonderful letter of application and a perfect résumé. But today, more than ever, it's that face-to-face interview that really counts. To gain the advantage, you'll need to project a confident image, as the following strategies suggest... 1. Do your homework. If you’ve done your research and preparation thoroughly, it will come across confidently and naturally during an interview. So… Know your résumé thoroughly. Be able to elaborate on each item and to discuss strengths and weaknesses confidently, positively, and honestly. Assemble your résumé, other documentation, and examples of previous work as support material for use when appropriate during the interview. Familiarise yourself with the company and the position you have applied for. You needn't be an expert, but take note of a few important facts. Try to make some global observations based on the [...]

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Networking is Simple!

By |2019-09-27T13:04:32+10:00August 8th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Networking is such a big topic with so many juicy tips and hints! We can't resist giving you one more blog post full of different stories, hints and tips for you to become the best net worker you can be! Never eat lunch alone! In 'The Pursuit of Wow!', management guru Tom Peters advises managers never to eat lunch alone. He reasons that there are 49 working weeks in a year and, after subtracting some holidays, you are left with 225 lunches per year. That, says Peters, is 225 opportunities to network and develop relationships with colleagues and clients. Of course, his calculations don't even include power breakfasts - 'a new opportunity for networking', says Peters.   How to mingle Networking at events, whether business or social, can be fulfilling and produce the desired result when done well. Here are some guidelines, with thanks to Ivan Misner, author of 'Networking [...]

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Building a Strong Network

By |2019-09-27T13:04:33+10:00August 6th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

"Nothing can move your career further and faster than having a base of associates positioned to support you in your goals. Conversely, few things feel better than using your talents to help others achieve their goals. Once considered informal, unstructured and random, networking is now viewed as an essential way of developing professional relationships. It keeps you in touch by connecting you to new people and information. It is one of the highest forms of collaboration." Jimmy Calano & Jeff Salzman, CareerTracking, Gower, Aldershot, 1988, p. 244. Here's an idea One of the hardest things to do at a conference or workshop is to start talking to people you’ve never met before. Here’s a strategy for making this easier: The coffee or lunch queue is a good place to begin. Usually there are at least half a dozen people waiting in line. Strike up a conversation with someone in the line, [...]

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How to get the most out of Networking

By |2019-09-27T13:04:33+10:00August 4th, 2014|Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Networking is a process that exposes you to new people, new ideas, and new ways of looking at things. Importantly, it can increase your visibility and advance your career prospects. But the creation of this structure of valuable personal interrelationships won’t just happen. You have to develop this network of organisational contacts for yourself - and here’s how you can do so... 1. Be aware of the benefits of networking. Although networking can be a very time-consuming activity, its benefits can be very rewarding to you professionally. It can: help you learn from an increasing range of contacts with whom you can share ideas, advice, and strategies. provide you with referrals for a variety of needs. A good network will always know somebody who can help you. supply you with a sounding board to test your ideas, provide feedback, let off steam, or discuss problems. promote your career as you become [...]

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How to Prepare for Emergencies

By |2019-09-27T13:04:34+10:00August 1st, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Fire, bomb scare, wall collapse, chemical spill - we all hope emergencies will not occur, but a sad fact of life is that they do. So we need to adopt procedures for use in emergencies well before they happen if we are to minimise their traumatic effects... 1. Install smoke alarms and fire extinguishers. Some of the most common emergencies are fire-related. You can be prepared by taking some simple precautions. Contact your local fire service and ask them to visit your premises and provide advice on the strategic placement of fire extinguishers, smoke alarms, and other necessary precautions. Several smoke alarms and fire extinguishers will be required on most sites. The key is to install and maintain. Prepare a schedule that ensures you test your equipment on a regular basis. Clean the equipment annually and have regular alerts to check the efficiency of equipment and procedures. 2. Introduce procedures for bomb [...]

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Effectively Dealing with Confrontation

By |2019-09-27T13:04:34+10:00July 30th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"By bringing conflicts out into the open and overcoming them, we develop honest, forthright, and loving relationships with ourselves and others. We turn heat into light." Robert Bramson, 'Blaming isn't changing', in Jimmy Calano & Jeff Slazman, CareerTracking, Gower, Aldershot, 1988. Here's an idea During a confrontation, if you reach an impasse, consider calling in a third party, depending on the seriousness of the conflict: Experts are neutral third parties. Their responsibility is simple: to provide data, facts, and information that may help the involved parties improve their understanding of the objective issues in a dispute. Mediation is a process in which a third person helps the parties in conflict to collaborate. Mediators do this by listening, asking questions, and creating a supportive and constructive environment. Arbitration rulings may be binding or voluntary. You get an answer but since the involved parties don’t participate in the solution, they may be less [...]

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How to Take the Heat out of Confrontation

By |2019-09-27T13:04:38+10:00July 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Confrontations are unpleasant but inevitable. What is important is that they can provide valuable opportunities to identify and deal with problems that otherwise might have simmered undetected. But there is a technique to handle them constructively. When you find yourself in face-to-face confrontations, here is what you can do to defuse, resolve, and profit from that potentially explosive situation... 1. Make confrontation constructive. For a confrontation to become a beneficial episode, it should provide the following outcomes: The other person’s behaviour changes in the manner desired. The self-esteem of the other person is preserved. Your relationship with the other person remains intact. These outcomes can be realised if you remain objective about the other person’s undesirable behaviour, listen to the other person’s response, identify the effects, describe future expectations, and commit or agree to future behaviour. 2. Choose the time and place. Don’t fuel the fire by initiating any conflict in public. [...]

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Identifying Employee’s Training Needs

By |2019-09-27T13:04:39+10:00July 25th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Training|

When choosing what training is right for your business, it is important to assess what the needs of the employees are so that the training is matched appropriately. There is training available for all staff members, including entry level workers to managers and board executives. To help identify the needs of specific employees, ask the following questions: -          What skills and knowledge are required for staff members to efficiently fulfil their roles? -          How is their success measured? -          Are the employees meeting these levels? Don’t hesitate to ask your employees. They will be your best information resource. Matching needs with training Explore the many Training Packages across the different industries to identify which ones matches the needs of employees. Training Packages outline what skills will be acquired throughout the course and how they will be assessed. Gauge employee’s response To ensure that the training investment does not go to [...]

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