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Benefits of Online Training

By |2019-09-27T13:04:12+10:00November 12th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Training|

Training is a vital way to keep up to date with new technology, trends, and skills, as well as improving staff motivation and overall business functions. Through training you ensure that you are being resourceful, running the business effectively, and creating staff who are assets to the organisation. If you are considering implementing training within your business/organisation or wondering why it is necessary, here are some valuable benefits as to why training is worthwhile: Business Benefits Despite the size or type of a business, onilne training can impact its effectiveness. Research shows that in a business where training is valued and implemented, productivity increases. Staff who receive training can be up to 230% more productive than those who do not experience training. (Source: Smith A., 2001, Return on Investment in Training: Research Readings, NCVER, pdf - 359K) Higher productivity can affect the entire business, allowing it to expand and increase market [...]

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Effectively Dealing with Confrontation

By |2019-09-27T13:04:34+10:00July 30th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"By bringing conflicts out into the open and overcoming them, we develop honest, forthright, and loving relationships with ourselves and others. We turn heat into light." Robert Bramson, 'Blaming isn't changing', in Jimmy Calano & Jeff Slazman, CareerTracking, Gower, Aldershot, 1988. Here's an idea During a confrontation, if you reach an impasse, consider calling in a third party, depending on the seriousness of the conflict: Experts are neutral third parties. Their responsibility is simple: to provide data, facts, and information that may help the involved parties improve their understanding of the objective issues in a dispute. Mediation is a process in which a third person helps the parties in conflict to collaborate. Mediators do this by listening, asking questions, and creating a supportive and constructive environment. Arbitration rulings may be binding or voluntary. You get an answer but since the involved parties don’t participate in the solution, they may be less [...]

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How to Take the Heat out of Confrontation

By |2019-09-27T13:04:38+10:00July 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Confrontations are unpleasant but inevitable. What is important is that they can provide valuable opportunities to identify and deal with problems that otherwise might have simmered undetected. But there is a technique to handle them constructively. When you find yourself in face-to-face confrontations, here is what you can do to defuse, resolve, and profit from that potentially explosive situation... 1. Make confrontation constructive. For a confrontation to become a beneficial episode, it should provide the following outcomes: The other person’s behaviour changes in the manner desired. The self-esteem of the other person is preserved. Your relationship with the other person remains intact. These outcomes can be realised if you remain objective about the other person’s undesirable behaviour, listen to the other person’s response, identify the effects, describe future expectations, and commit or agree to future behaviour. 2. Choose the time and place. Don’t fuel the fire by initiating any conflict in public. [...]

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How to Say ‘No’

By |2019-09-27T13:04:40+10:00July 21st, 2014|Leadership, School of Corporate Governance, School of Leadership, School of Management, School of Project Managment, Schools, Soft Skills, Training|

In difficult times, managers are often called on to exercise their powers of veto. Saying 'yes' is so much easier - it's certainly so much less confrontationalist and unpleasant. But managers often have to say 'no' - to proposed expenditures, to the call for extra staff, and to new ideas and other proposals from staff. There is a right way to say 'no' and to minimise the rejection or disappointment that may result... 1. Know when to say no. No is a powerful word. Here's when you might want to use it, suggests motivational writer John Milne: Say No to allow you to define your priorities. Consider international speaker Dr James Dobson. He had to say no to hundreds of speaking invitations that were taking him away from his family. Say No to take control of your time. Control this precious resource by saying a selective, definite no to those meetings and invitations that consume your valuable [...]

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