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The Secret to Developing Your Emotional Intelligence!

By |2019-09-27T13:02:39+10:00January 6th, 2016|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Our emotions provide us with valuable information about ourselves, others, and situations. From frustration to contentment, from anger to elation, we confront these varying emotions daily in the workplace. The key is to use our emotions intelligently – by being aware of their presence and intentionally using them to guide our behaviour to enhance our situation. This process comprises two elements, says Hendrie Weisinger in ‘Emotional Intelligence at Work’ – first (considered here), we need to understand our emotions and develop self-awareness and, second, we must know how to manage those emotions to best advantage in the workplace. 1. Understand the meaning of emotional intelligence. Emotional intelligence is ‘the ability to monitor one’s own and other people’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action’. For example, if a client drives you crazy to the point of anger, do you [...]

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Emotional Intelligence…what is it?

By |2019-09-27T13:04:53+10:00May 21st, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Emotional Intelligence was our topic for our last blog post. We highlighted how self-awareness is important in understanding Emotional Intelligence and as a manager, it is vital to have an understanding of this topic. Knowing how to manage emotions in yourself and identify them in others will help you manage your workplace more efficiently. "To effectively navigate your work world, to know what course you are to follow and how to stay on it, you need a gyroscope. Think of your emotional self-awareness that way: it helps keep you centred and immediately alerts you when you are tilting off course." Hendrie Weisinger, Emotional Intelligence at Work, Jossey-Bass, San Francisco, 1998, p. 5. What is emotional intelligence? "Emotional intelligence involves the ability to perceive accurately, appraise and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to understand emotion and emotional knowledge; and the ability to [...]

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