Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

Developing Staff through Delegation

By |February 7th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Soft Skills, Training, Uncategorized|

In our last blog post we discussed some simple steps towards effective delegation. We've compiled a few extra tips, stories and suggestions to equip you even more in this area of management.  "Delegation is difficult. It is perhaps the hardest thing that managers have to do. The problem is getting the balance right between delegating too much or too little and between over- or under-supervision. When you give someone something to do you have to make sure that it gets done. And you have to do that without breathing down his (or her) neck, wasting your time and his, and getting in the way. There has to be trust as well as guidance and supervision." Michael Armstrong, How to be an Even Better Manager, Kogan Page, London, 1988, p. 118. Here's an idea Leadership skills are becoming more important in the workplace - and not just for managers. As organisational structures [...]

Comments Off on Developing Staff through Delegation

How to use Delegation to Develop Your Staff

By |February 5th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Soft Skills, Training, Uncategorized|

In a nutshell, managers need to delegate to get things done. But, if used wisely, delegation has additional advantages. It can enrich the work of your staff, develop their management skills, instil in them a sense of commitment to the organisation’s goals, reveal to you their previously undisclosed talents, and prepare them for advancement. Delegation can indeed be a rewarding tool for staff development - provided you adhere to a number of important principles... Do you sometimes feel like this? 1. Try not to delegate only to the most capable people. Resist the temptation to delegate only to the most capable staff members. Certainly the strong will get stronger - but the weak will only get weaker. By distributing assignments widely, you will be building a team of versatile performers and a handy group to have when emergencies arise. When delegating to someone who has less than ideal experience, [...]

Comments Off on How to use Delegation to Develop Your Staff

Effective Work Teams Make a Difference

By |January 13th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

"The psychologist B.W. Tuckman identified the four stages of a team’s developmental process: Forming - learning to deal with one another. Storming - conflicts are brought to the surface and must be resolved. Norming - team members settle into their roles and a team feeling begins to develop. Performing - the team is united and working on the task at hand." Quoted in Why Teams Don't Work, Harvey Robbins & Michael Finley, Petersons Books, 1995. Smile & ponder This is the story about four individuals named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done, and Everybody was asked to do it. Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did. Somebody got angry about that, because it was Everybody’s job. Everybody thought that Anybody could do it, and Nobody realised that Everybody wouldn’t do it. Anyhow, it ended [...]

Comments Off on Effective Work Teams Make a Difference

Forming Work Teams for the New Year

By |January 10th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

As we get stuck back into work and business for the new year, it's time to take a look at the current set up and whether things need to be shifted around. There is no 'I' in 'T-E-A-M'. Teams are made up of people with complementary skills, committed to a common purpose and performance goals, and an approach for which they hold themselves mutually accountable. They may be established ad hoc as project teams or as more permanent work groups. Although most teams can outperform individual people, it's the ‘people issues’ that cause most of the problems. So when you believe a team is required in your workplace, consider these points... 1. Establish clear, achievable goals. One of the main reasons for the failure of teams is that they don't know where they’re going or why they’ve been formed. A team works best when members clearly understand its purpose and [...]

Comments Off on Forming Work Teams for the New Year

How to Pitch to New Clients

By |January 8th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

In our last blog post we identified the process of pitching our goods or services to new clients. Here are a few more ideas that may be beneficial to you! You need a key phrase, a ‘single-minded proposition' or 'unique selling point' when you are designing your communications, selling, or public relations program. For example, 'Minolta - we understand your office. Printers, faxes, photocopiers'. To do this, first ask your current clients or customers what it is they get from you. When you hear a common theme, you create from it a tag line that is directly linked with your company name. Test that tag line with clients and non-clients. If it makes sense to them, you then use it in all types of communication. Wendy Evans, How to Get New Business in 90 Days and Keep it Forever, Millennium Books, Sydney, 1997, pp. 84-88. Don't forget Bell’s truths on [...]

Comments Off on How to Pitch to New Clients

Pitching Services to New Clients this Year

By |January 6th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

Well it's here....2014! There are some things you must be beginning to consider. We start to think of resolutions for ourselves, and our businesses wanting the New Year to be bigger, better and more productive. We wanted to inspire you with some information about pitching your services to new clients. Whether you are starting a new business or looking to expand, this year it's time to start finding new clients! If your business is to achieve its potential in a competitive marketplace, you must first find possible clients or customers and then pitch your services to the most likely prospects. Your success in doing so will depend on how well you can identify prospective clients and how well you can present your services to them. To expand your client base, consider the following advice... 1. Build up a prospect file. Compiling a prime prospect file is an essential task for [...]

Comments Off on Pitching Services to New Clients this Year

Healthy Managers are Better Managers

By |December 20th, 2013|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

We aren't just focusing on living a healthy lifestyle because it's coming up to Christmas. We also recognise the value of being healthy to improve your job effectiveness. Managers are often under a lot of stress and responsibility, and it's important to give your body the right fuel and exercise to be able to handle it well. Energy-boost check list Feeling energetic and ready-to-go will be helped if you stick to these. Exercise. Diet - eat light but don't skip meals. Go easy on caffeine. Drink plenty of water. Cut down on alcohol. Take forty winks, often - 15 minutes at a time is plenty. Sit and stand comfortably - keep your pelvis square. Think positive. 10. Choose the company of positive people.   The piece of paper The experts tell us that, when you have a problem that simply refuses to go away, just sitting worrying about it won't [...]

Comments Off on Healthy Managers are Better Managers

Staying Healthy over the Holiday Season!

By |December 18th, 2013|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

Well it's coming up to that time again! Rum balls! Christmas Pudding! Lollies! Roast! Christmas is a great time of year for alot of reasons...but not necessarily our waist line! Here are a few tips to keep in mind when you get tempted by those Shortbread biscuits and fruit cake! "Employers who offer health facilities don't do it out of pure altruism. Fit employees mean fewer absences, possibly higher productivity, and a healthier bottom line." M. Brown, 'Survival of the fittest', Management Today, July 1996, p.77. It's a fact When billionaire oilman John D. Rockefeller was 60 years old, he made up his mind that he would live to be 100, so he compiled a set of rules to achieve that goal. These rules have become known as ‘the ten commandments of health’: Never lose interest in life or the world. Eat sparingly and at regular hours. Get plenty of [...]

Comments Off on Staying Healthy over the Holiday Season!

How to Stay Healthy over Christmas!

By |December 17th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

Well it's Christmas time and we though that it would be appropriate to maybe think about our health as we go into the holiday season as well as start a new year. But remember...you ARE on holidays, so make sure you enjoy yourself a bit too! Studies that analyse the attributes of an effective manager invariably list good health as a most important contributing quality. Being healthy promotes a more satisfying and productive work experience for all of us. So, if you want to improve your fitness level and to enjoy a happier, more productive worklife, consider seriously the following suggestions... 1. Be aware of the benefits of good health. By focusing on your personal health, you can take advantage of the following reported benefits: less sickness decreased blood pressure reduction in cardiac risk factors improved oxygen uptake reduction in body weight improved diet improved disposition better self-image expansion of [...]

Comments Off on How to Stay Healthy over Christmas!

Selling Online

By |December 16th, 2013|Leadership, Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Workshops|

In our last blog post we discussed how to get started with selling online. Obviously there are lots of ways and lots of tips and tricks to the trade, however, we have found some ideas that we think will help you. About 40 per cent of shoppers with Internet experience who had bought before online were not able to actually figure out or complete a transaction on leading websites. From a financial or strategic perspective, it means that these companies are throwing money down the toilet. Phil Terry, CEO Creative Good, interviewed on US National Public Radio's All Things Considered, December 1999. Here's an idea If you go through the expense of creating a website for your organisation, and don’t immediately respond to any and all e-mails and customer inquiries directed to the site, you’re committing commercial suicide. You’d be better off saving your money and staying out of cyberspace. [...]

Comments Off on Selling Online

How to Sell Online

By |December 13th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

In the days before the Internet, if you wanted to sell direct to customers, you needed to build a shop or establish a mail-order business using catalogues. Doing so would require the outlay of many thousands, if not millions, of dollars. With the arrival of the Web, you now have an inexpensive sales channel that gives access to millions of consumers worldwide. The Web provides an exciting commercial opportunity - provided you adhere to several important rules... 1. Be sure online selling is for you. As a general rule, whatever can be sold in a print catalogue can also be sold on a website. But if a customer has to see, hold, or try something before buying, neither avenues are appropriate. Remember, when it comes to selling on the Web, it's not where you are, but what you're selling and how attractively you present the offer that count. The key [...]

Comments Off on How to Sell Online

What Does the Public See from Your Organisation?

By |December 11th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

What the public see and think about your organisation is a very important element for profitable business. If there is a negative perception about your business, it will drastically decrease your ability to grow and strengthen. Here is some more ideas that may help you consider things you haven't yet thought of. "Buildings deteriorate, products malfunction, copyrights expire, but if properly managed, an organis-ation’s good name and reputation grow in value with each passing year." Mary Ann Pires, US communications consultant. The importance of design to image IBM was one of the first companies to make image and design a corporate religion. A simple, straightforward declaration of principles by the son of the founder left nothing to chance. On 26 January 1961, President Thomas J. Watson Jr issued to all supervisors his famous one-paragraph edict that has never been amended: "Good design is good business. Imaginative use of design helps [...]

Comments Off on What Does the Public See from Your Organisation?

Does Your Organisation Have the Right Public Image?

By |December 9th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

"Put quite simply, image is the picture that other people have of you. It is also the picture you hold of yourself. If your organisation projects a true and attractive reflection of itself, you have a strong competitive advantage in the marketplace. A neglected, poorly communicated or outdated image can leave an indelible and damaging impression… Once an identity is created, it must then be continuously managed. Marketing, advertising and public relations are the tools for image creation and maintenance." Linda Vining, School Image by Design, Spirit of Adventure, Randwick, 1994, p. 4. Don't forget Building a good reputation: There is no quick and easy way to have a good reputation. A good reputation is everyone’s job, not just management’s. You cannot have a good external reputation unless you have a good internal reputation. Important decisions by stakeholders are based invariably on trust. It may take years to build a [...]

Comments Off on Does Your Organisation Have the Right Public Image?

How to Get the Right Public Image for Your Organisation

By |December 6th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Workshops|

Sensible organisations are careful to develop and sustain a good public image. They strive to become good neighbours, showing concern for the affairs of the community in which they operate. And if they don't live up to community expectations, they will rightly be subjected to community criticism. Public support is therefore of the utmost importance. But many managers expect this support without taking positive steps to win it. Here are some principles essential for gaining a good public image... 1. Plan your program. Planning is essential. In devising ways to win community support for your organisation, you must take into account information that the public has, wants, and needs about your organisation. Consider also such basic factors as your audience, program timing, techniques you will use, and potential media coverage. 2. Become a good neighbour. Do your activities upset the local community in which you operate? If so, do something [...]

Comments Off on How to Get the Right Public Image for Your Organisation

Managing Problems at Meetings

By |December 4th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Target Markets, Workshops|

In our last blog post we started the conversation about managing problems in meetings. When a group of people come together to discuss situations, there will no doubt be opposing views, conflict and issues at times. As a manager you must be able to quickly mediate situations and diffuse what needs to be diffused as soon as possible. "Meetings, like voyages through space, are strewn with potential problems. The Chair and members, their sights set on a successful conclusion, have to guide their way through uncharted territory with care without at the same time becoming too obsessed with the difficulties, as to do so will only slow down their progress and even perhaps distract them to such an extent that what they fear worst will happen - the meeting will self-destruct somewhere in space." Jack Gratus, Give and Take, BBC Books, London, 1990, p112. Don't forget As chair, by limiting [...]

Comments Off on Managing Problems at Meetings

Overcoming Problems at Meetings

By |December 2nd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

As a manager, you are often required to chair meetings. To be successful, you will need to minimise your own involvement, foster interaction among the participants, and ensure that everyone makes a contribution. There are times, however, when awkward situations arise; and then you will need to draw on a repertoire of responses to maintain control. Here are some of the most common problems that arise in meetings and the strategies for handling them... 1. When the discussion becomes irrelevant... Meetings sometimes get bogged down in time-consuming, irrelevant discussions that lead nowhere. To get the meeting back on course, you can: refocus the discussion by indicating that the group has strayed from its real objective. summarise the discussion to date and link progress to the objective. bring the discussion back into line by posing a question relating to the agenda topic. 2. When the participants begin to lose interest... Often [...]

Comments Off on Overcoming Problems at Meetings

Strong Teams in the Workplace

By |November 29th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

The focus this week has been on building strong teams with employees. As a manager is it your responsibility to provide opportunities for this to happen. Here are a few more ideas. Defusing team conflict In order to change how you deal with your working relationships, you need to change how you think about them. You need to take the concept of teamwork to a new level, and you can start by agreeing on goals, roles, and procedures. Reach agreement to these questions. What goals are we going to accomplish? What role is expected of every team member? How will we coordinate our work with each other? These guidelines will help accurately identify the source of conflicts that occur in teamwork.   Roses made the difference Several months ago, I was in Sydney for three days. I was exhausted after having worked fairly intensely at a conference and had finally [...]

Comments Off on Strong Teams in the Workplace

Staff Cohesiveness Made Easy

By |November 27th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

"As a manager you will play a crucial role in building the team, and then in maintaining its effectiveness. Some of this team-building work will be high-profile and visible, but much of it will be behind the scenes, self-effacing work that receives no recognition and often little credit - your reward will be the private knowledge that without such work the team would not be so effective." R.Kemp & M. Nathan, Middle Management in Schools, Blackwell Education, Oxford, 1989, p.138. Don't forget To build team unity, ‘America’s Life Coach’ Ron Jenson says you must: Uplift one another. Need one another. Openly relate to one another. Trust one another. Yield to one another. Team unity is all about: Giving up my own agenda to develop a better one. Combining my uniqueness with another person or a group of people, to create something new. Choosing to be more excited about the success [...]

Comments Off on Staff Cohesiveness Made Easy

How to Develop Staff Cohesiveness

By |November 25th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and comfortable. All [...]

Comments Off on How to Develop Staff Cohesiveness

More Ideas on Making a Great Speech!

By |November 23rd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

No matter what position you have, speeches or some form of public speaking and presenting will be something you will have to do at some point. We've been discussing some interesting tips and ideas that could help you over the course of this week and here are a few more to check out! Hammer it home The classic way of structuring a talk is to 'tell them what you are going to say - say it - tell them what you have said'. Your audience will probably only listen to one-third of what you say. If you say it three times in three different ways they will at least hear you once… To keep their attention throughout, give interim summaries which reinforce what you are saying and, above all, hammer home your key points at intervals throughout your talk…. You should build your argument progressively until you come to a [...]

Comments Off on More Ideas on Making a Great Speech!
Go to Top