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How to Take the Heat out of Confrontation

By |2019-09-27T13:04:38+10:00July 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Confrontations are unpleasant but inevitable. What is important is that they can provide valuable opportunities to identify and deal with problems that otherwise might have simmered undetected. But there is a technique to handle them constructively. When you find yourself in face-to-face confrontations, here is what you can do to defuse, resolve, and profit from that potentially explosive situation... 1. Make confrontation constructive. For a confrontation to become a beneficial episode, it should provide the following outcomes: The other person’s behaviour changes in the manner desired. The self-esteem of the other person is preserved. Your relationship with the other person remains intact. These outcomes can be realised if you remain objective about the other person’s undesirable behaviour, listen to the other person’s response, identify the effects, describe future expectations, and commit or agree to future behaviour. 2. Choose the time and place. Don’t fuel the fire by initiating any conflict in public. [...]

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No More Wasted Meetings

By |2019-09-27T13:05:03+10:00April 14th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Do you dread meetings?  Worry that you will put people to sleep? Wonder whether anything that you are saying is making sense? Think that you should have just sent out an email memo instead? Every manager needs to master the skill of managing a meeting. Participants will leave a meeting chaired effectively with a sense of accomplishment and a clear understanding of future directions and tasks. If you want to chair successful meetings, follow these important steps... 1. Start on time. When you wait for latecomers, you penalise those who have arrived on time - and you inadvertently reward those who come late. Before long, everyone will arrive late. So how do you get people to your meetings on time? By starting on time! Always. 2. Get the meeting off to a business-like start. Welcome and introduce yourself and the other participants and, if necessary, explain their roles. Clarify the [...]

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