Phone 61754573334 or Freecall 1800 998 500 |info@globaltraining.edu.au
Conflict Resolution2018-07-16T11:17:04+00:00

Short Course Global Training Institue

Conflict Resolution


Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Complete this Conflict Resolution Skills Training, and discover how to:

  • Identify the five main styles of conflict resolution
  • Understand what conflict and conflict resolution mean
  • Be able to adapt the process for all types of conflicts
  • How to use basic communication tools, such as the agreement frame and open questions
  • Understand the different personality types
  • Identifying specific issues, and addressing these issues and how to maintain this going forward.

Conflict Resolution Training Skills Techniques
You will gain dozens of essential Conflict Resolution skills training and strategies including:

  • To be able to use basic anger and stress management techniques
  • How to create an effective atmosphere and mutual understanding
  • An introduction to conflict Resolution styles with the Thomas – Kilmann Instrument
  • How to build a solution and create a criteria, choosing a shortlist and Using the behaviour modification in four steps
  • Evaluating the situation and choosing your steps

So, why delay. Register now, gain instant access to your short course online and start straight away…

 

Course delivery method: – This short course can be done as an Online Tutorial or 1-day Corporate workshop
This Course is just 1 of the 43 in our ‘Skills, Strategies and Solutions Series’ of:

 

  • Online Tutorials
  • Corporate Training Programs – Soft Skills Collection

Here’s what you’ll receive:

  • Course
  • Training Manual
  • Quick Reference Sheet – Helpful hints, tips and templates

 

So, Register NOW, gain instant access and start straight away…

How to register get started straight away:
Click ‘Enrol Now’ and follow the prompts, Your course materials will be emailed to you.

 

Find us on FacebookTwitter and Google+ (+Anne Botting) We’d love to connect with you.

 

Conflict Resolution Course Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

Module Three: The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Four: Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Module Five: Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Module Six: Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

Module Seven: Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Module Eight: Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Module Nine: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan

Module Ten: the Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

For information about Conflict Resolution, click here.

Start Now – gain instant access to your course!

1. Click the ‘Add to Cart’ or ‘Enrol Now’ button and your course will be added to the shopping cart.

2. You can add other courses by clicking ‘Continue Shopping’.

3. When you have finished shopping, complete the ‘Billing Information’ section and click ‘Checkout’.

4. You will be redirected to Paypal, where you can complete the payment process.  Paypal (accepts credit card or your Paypal account).  You will receive an order invoice in your email inbox.

5. Check your inbox for an email titled ‘Conflict Resolution short course download’. Your email will have a link for you to download all your materials.  If you do not receive your email, contact us at info@globaltraining.edu.au

6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.

Start today!

Click the Button Below to enrol in a Short Course and start today!
AddToCart

 

 

 

 

Short Courses Payment Options