Diploma of Business (Business Development)
Our most popular qualification for emerging leaders. Develop practical skills in team management, strategic thinking, and organisational leadership.12 industry-aligned units covering core competencies
Build the Capability You Already Use Every Day
In business development roles, you’re often expected to bring in opportunities long before anyone shows you the frameworks behind influence, strategy, and client growth. If you’re ready to strengthen those skills and create more consistent results, this qualification helps you turn practical experience into recognised capability.Strengthen the Skills That Drive Business Growth
Business development roles often grow naturally from trust — you become the person who can build rapport, solve problems, and bring opportunities together. But without structured training, many BD professionals rely heavily on intuition, making it harder to scale their impact or step confidently into senior roles.
The BSB50120 Diploma of Business (Business Development) helps you develop the capability behind effective client relationships, strategic communication, lead nurturing, customer experience, and opportunity growth. Each module builds the skills needed to influence outcomes, understand customer expectations, and guide conversations that lead to stronger business results.
You’ll learn how to deliver value at every stage of the customer journey, manage budgets, develop business relationships, implement service strategies, use social media engagement effectively, and reduce risks that impact client confidence. The qualification suits anyone working in business development, account management, customer experience, sales, marketing or client relations — or preparing to advance into these roles.
What You'll Develop
Quick Facts
Duration
9–16 months (self-paced, fast-track available)Study Mode
100% online – self-paced and flexible, with people to help when you need itAssessment
Workplace projects — no examsSupport
Unlimited trainer support by phone and emailCredit Transfer and RPL Pathways
If you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%. Most experienced workers save 3 to 6 months of study time through RPL. Your practical experience has real value and we help you prove it.
Comprehensive Curriculum
Units
Business development relies on consistent communication, strong customer understanding, and the ability to create value aligned with business goals. These modules build confidence in managing relationships, interpreting customer needs, influencing outcomes, and contributing to measurable growth. Each module typically takes around 4 weeks to complete but can be completed faster if your personal time allows.BSBMKG546
Develop Social Media Engagement Plans
BSBMKG434
Promote Products and Services
BSBOPS404
Implement Customer Service Strategies
BSBOPS505
Manage Organisational Customer Service
BSBOPS501
Manage Business Resources
BSBXCM501
Lead Communication in the Workplace
BSBTWK503
Manage Meetings
BSBTWK401
Build and Maintain Business Relationships
BSBOPS504
Manage Business Risk
BSBFIN501
Manage Budgets and Financial Plans
Comprehensive Curriculum
Entry Requirements
To make sure this course is the right fit and that you’re set up for success, you’ll need to meet the following entry requirements.Age: 25 Years or over
Academic Suitability: Proof of completing:
– Year 12/Senior Certificate; or
– An AQF Qualification at Level 4 or above (Australian Certificate IV, Diploma, University Degree); or
– Pass a Government approved LLN Test. (You must display competence at or above Exit level 3 in both numeracy and literacy)
Language Requirements- See 'English Language Entry Requirements' for more informationIndustry Experience:
– 2+ Years relevant Industry Experience supervising at least 2 employees in a work crew; or
– Completed Certificate IV in Business/Business Administration; or
– Company Referees to testify your skill level. This would involve a phone conversation with each referee
Language Requirements- See 'English Language Entry Requirements' for more informationHonest WarningPeople without the recommended experience often struggle and may not complete the course. This is simply due to the level of responsibility required in the assessments. If you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Comprehensive Curriculum