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Certificate IV in Leadership and Management
Certificate IV in Leadership and ManagementStepping into leadership often happens gradually — you support others, solve problems, and become the person people turn to, long before you’re officially recognised. But without formal training, it can be hard to feel confident you’re leading the right way. This qualification strengthens your leadership capability so you can guide teams, communicate clearly and handle workplace challenges with calm, professional confidence.
100% Online Delivery
9–16 Month Completion
Build practical, real-world leadership and people-management skills
Strengthen communication, problem-solving and team-coordination capability
Flexible Payment Options: VISA, MasterCard, time payments.
Affordable weekly or fortnightly payment plans available.
NSW Smart & Skilled funding approved (subject to eligibility and funding availability). See our Funding Information page for full details.
Build Leadership Capability That People TrustMany leaders learn through experience — often without support, structure or training. You might already be coordinating people, solving problems or guiding workflow, but still feel unsure about the “right way” to lead. It’s a common gap: responsibility without clear development.
The BSB40520 Certificate IV in Leadership and Management provides the practical tools to lead confidently. You’ll learn how to manage relationships, support team performance, communicate clearly, manage risks, strengthen workplace safety and guide continuous improvement. The focus is on real, everyday leadership — not theory for theory’s sake.
If you want to step into a leadership role, grow in your current position, or gain recognition for the leadership work you already do, this qualification provides a clear, practical and nationally recognised pathway.
What You'll Develop
- Strong personal work-management habits
- Emotional intelligence for modern leadership
- Clear, confident workplace communication
- Critical thinking for decision-making
- Ability to lead and facilitate team performance
- Skills to maintain positive, effective relationships
- Practical frontline leadership capability
- Business-risk management awareness
- WHS implementation confidence
- Continuous-improvement mindset
- Customer-service leadership strategies
- Operational-plan coordination skills
Quick Facts
Duration
9–16 months (self-paced, fast-track available)Study Mode
100% online – self-paced and flexible, with people to help when you need itUnits
12 units of competencyAssessment
Workplace projects — no examsSupport
Unlimited trainer support by phone and emailCredit Transfer and RPL PathwaysIf you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Most experienced workers save 3 to 6 months of study time through RPL. Your practical experience has real value and we help you prove it.
Comprehensive Curriculum
Each module typically takes around 4 weeks to complete but can be completed faster if your personal time allows.Module 1
BSBPEF402Leadership requires structure; this module strengthens your ability to organise work, manage expectations and stay consistently effective.
Priorities
Professional Practice
Module 2
BSBPEF502Modern teams expect leaders who understand people; learn to read situations, respond constructively and support positive team behaviour.
Emotional Intelligence
Leadership Behaviour
Module 3
BSBXCM401Clear communication prevents confusion; build the skills to speak with clarity, handle difficult conversations and guide team understanding.
Communication
Interpersonal Skills
Module 4
BSBCRT411Leaders make decisions daily; this module helps you analyse issues carefully and respond with balanced, practical judgement.
Problem Solving
Decision Making
Module 5
BSBXTW401Learn how to guide team performance, set clear expectations and support people in reaching shared goals.
Team Leadership
Coordination
Module 6
BSBLDR413Build the trust and rapport needed to lead well; strengthen your ability to maintain respectful, supportive working relationships.
Relationship Management
Collaboration
Module 7
BSBLDR411Develop the core behaviours of reliable leadership — accountability, consistency and professional conduct.
Leadership Practice
Workplace Conduct
Module 8
BSBOPS403Identify and manage risks that affect people, workflow and operations; build capability to maintain a safe, steady environment.
Risk Management
Business Stability
Module 9
BSBWHS411Leadership includes safety responsibility; gain confidence in applying WHS procedures and monitoring compliance.
WHS
Safety Leadership
Module 10
BSBSTR402Good leaders support progress; learn to identify inefficiencies, refine processes and guide team improvement.
Improvement
Quality
Module 11
BSBOPS404Customer experience starts with leadership; develop skills to guide service standards and support consistent customer outcomes.
Customer Service
Experience Leadership
Module 12
BSBOPS402Build the skills to support operational planning, resource allocation and workflow coordination.
Operations
Planning
Entry Requirements
To make sure this course is the right fit and that you’re set up for success, you’ll need to meet the following entry requirements.Age:- 21 Years or over- If under 21 (must be over 18), have a Certificate III + 2 years relevant work experience, OR have proof of high level of skills that may lead to an interview for possible enrolmentAcademic Suitability: have completed one of the following:- Year 12/Senior Certificate- Certificate III + 2 years relevant work experience- Pass a GTI Language, Literacy and Numeracy testIndustry Experience:- Must have supervisory experience and must be currently employed in a supervisory role with an ability to complete practical tasks that may involve other people.Digital Literacy and Access Requirements:- Digital literacy sufficient to complete online study- Access to a computer and reliable internet connectionLanguage Requirements- See 'English Language Entry Requirements' for more information
Notes:• Applicants who do not meet the above criteria may request a meeting with the Training Manager/CEO. Enrolment may be accepted at their discretion.• These requirements do not apply to Traineeships but are strongly recommended.
Honest WarningPeople without the recommended experience often struggle and may not complete the course. This is simply due to the level of responsibility required in the assessments. If you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Career PathwaysLeadership capability is valued across every industry — from frontline teams to office-based environments. Team-leader and frontline-leadership roles typically fall between $60K–$110K, depending on industry and experience.
Team Leader
Supervisor
Leading Hand
Office Manager
Operations Team Leader
Customer Service Supervisor
Administration Supervisor
Workplace Coordinator
Graduate Success Stories
“Since doing my Cert IV's, I have had good feedback from my employers about promotions and pay rises. The management skills I learned helped me to see more productive ways of doing tasks. I found the RPL process easy to understand and follow instructions.
Improved management capability
Greg Antaw
"I mean it sincerely, that without your help and support to complete my two qualifications, I would not have landed my dream job. Thanks.”
Dream job achieved
Scott Campbell
“The qualification backed up what I do day to day. I learned more about company policies and environment factors which I’m now more aware of at work. It was a very accommodating course because it allowed me to do it in my own time and at times which suited me. It did not interfere with my work days and therefore would certainly recommend the training to others. The staff were always very supportive at all times. Excellent.”
Stronger policy understanding
Paul Abbott
“The support processes were fantastic! Thankyou. Had it not been for the continuous support and encouragement that I received from GTI staff, I may never have completed the training. The Certificate IV in Leadership & Management allowed me to revisit and update my knowledge of ‘how, when and why’ we do things within the organisation. Monitoring a Safe Workplace and Managing Project were helpful in formalising what we do on a daily basis. All aspects of the program were well done and yes, I would recommend it to anyone in, or aspiring to a management position. It helps one understand the reasoning behind all facets of our work.”
Stronger management understanding
Malcolm Small