Certificate IV in Business

Certificate IV in Businesswith a focus on Human Resources

Develop Practical HR and People-Support Capability

HR work requires calm judgment, organisation and the ability to support employees through both routine and difficult situations. Yet many people step into HR support tasks without training, relying on trial-and-error rather than structured guidance. This can feel uncertain, especially when dealing with performance, onboarding, relationships or workplace concerns. This BSB40120 Certificate IV in Business gives you the confidence and structure to support core HR functions. You’ll build skills in recruitment, onboarding, performance processes, employee relations, and day-to-day communication — along with the business capabilities needed to work effectively in an HR team. If you want to move toward an HR career, strengthen your existing support role or gain recognition for the work you already do, this qualification provides a practical and flexible pathway forward.

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100% Online Delivery

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9–16 Month Completion

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Build practical HR support and coordination skills

Certificate IV in Businesswith a focus on Human Resources

Develop Practical HR and People-Support Capability

✓

100% Online Delivery

✓

9–16 Month Completion

✓

Build practical HR support and coordination skills

✓

Strengthen communication, performance development and relationship skills

Investment

Full fee:$5,750

With scholarship:$2,970

Save $2,780 - Eligibility criteria apply

Flexible Payment Options: VISA, MasterCard, time payments.

Affordable weekly or fortnightly payment plans available.

NSW Smart & Skilled funding approved (subject to eligibility and funding availability). See our Funding Information page for full details.

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Download Course Flyer

Develop Practical HR and People-Support CapabilityHR work requires calm judgment, organisation and the ability to support employees through both routine and difficult situations. Yet many people step into HR support tasks without training, relying on trial-and-error rather than structured guidance. This can feel uncertain, especially when dealing with performance, onboarding, relationships or workplace concerns. This BSB40120 Certificate IV in Business gives you the confidence and structure to support core HR functions. You’ll build skills in recruitment, onboarding, performance processes, employee relations, and day-to-day communication — along with the business capabilities needed to work effectively in an HR team. If you want to move toward an HR career, strengthen your existing support role or gain recognition for the work you already do, this qualification provides a practical and flexible pathway forward.

What You'll Develop

Coordination skills for recruitment and onboarding
Understanding of HR processes, record-keeping and compliance
Capability to support performance development activities
Practical employee-relations awareness
Strong personal work-management habits
Tools to lead your own development and learning
Critical thinking skills for workplace decisions
Relationship-building and stakeholder support
Clear, professional communication in HR contexts
WHS implementation aligned with HR responsibilities
Digital collaboration and information management
Confident writing of HR documents, reports and communication pieces

Quick Facts

Duration

9–16 months (self-paced, fast-track available)

Study Mode

100% online – self-paced and flexible, with people to help when you need it

Units

12 units of competency

Assessment

Workplace projects — no exams

Support

Unlimited trainer support by phone and email

Credit Transfer and RPL PathwaysIf you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%. Most experienced workers save 3 to 6 months of study time through RPL. Your practical experience has real value and we help you prove it.

Graduate Success Stories

“The support team was overwhelmingly helpful! The training program made me realise that what I was doing on a daily basis was appreciated in respect to improvement. The workshops and one on one discussions were very helpful in developing my skills. I would recommend this 110%. Trainers couldn’t help more than they had!”

Greater workplace appreciation

Kerrie Murphy

“I would recommend the training to others. My skills and experience were recognized towards my qualification. Expectations were clearly outlined to me at the start of the course. The content was relevant and up to date.”

Skills formally recognised

Susan Jarvis

BSBPEF402HR work can be unpredictable; strengthen your ability to manage competing tasks, deadlines and confidential responsibilities.

Module 6

BSBPEF403Career growth in HR requires self-awareness; learn to reflect, identify skill gaps and lead your own professional development

Module 7

BSBCRT411HR decisions have real impact; this module helps you analyse issues objectively and support fair, informed decision-making.

Module 8

BSBTWK401Trust is central to HR; build skills to maintain professional relationships with employees, managers and stakeholders.

Module 9

BSBXCM401HR requires clear, respectful communication; learn to navigate difficult conversations, resolve misunderstandings and deliver messages confidently.

Module 10

BSBWHS411WHS responsibilities often overlap with HR; gain confidence applying safety procedures and supporting compliance.

Module 11

BSBTEC404HR information systems and online tools are essential; develop skills to collaborate digitally and manage secure HR documentation.

Module 12

BSBWRT411HR professionals prepare sensitive and detailed documents; learn to produce clear, professional reports, policies and communications.

People without the recommended experience often struggle and may not complete the course. This is simply due to the level of responsibility required in the assessments. If you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.