BSB40120

Certificate IV in Business

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Certificate IV in Business

Need a new job? Do this course to help you stand out for jobs in administration, marketing, or customer service…

Where can this course take you?

With so many people currently looking for new positions, having qualifications in business will help you to stand out from the crowd.
This qualification will help you to develop your career in administration or marketing and customer service.

This Certificate IV in Business provides practical skills, knowledge and support so that you can show an employer you have the valuable skills they need.

Stream A

Administration

Would you like the best chance of gaining the office or administration job that you want?

Learn the administration skills and knowledge required to make the office run smoothly and become the office admin person they cannot do without.

Stream B

Marketing, Customer Service

Would you like a great customer service or marketing job in the future? This course will develop your skills across essential functions, including:

  • customer service strategy implementation
  • promoting products and services
  • business resource coordination

View our Career Pathways guide to see how you can use your experience to gain qualifications and progress your career.

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FREE Course Guide Now

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Code: BSB40120

Units: 12

Length: 3 – 12 months

Start Dates: Flexible, year-round

RPL Available: Yes

Delivery: Online

Funding Assistance: Click Here

Download Your
FREE Course Guide Now

Get More Info

Code: BSB40120

Units: 12

Length: 3 – 12 months

Start Dates: Flexible, year-round

RPL Available: Yes

Delivery: Online

Funding Assistance: Click Here

Need a new job?
Do this course to help you stand out for jobs in administration, marketing, or customer service…

Where can this course take you?

Having qualifications in business is becoming essential to stand out from the crowd when looking to develop your career in administration or marketing and customer service.

This Certificate IV in Business provides practical skills, knowledge and support so that you can learn the skills to make the office run smoothly.

Stream A

Administration

Would you like the best chance of gaining the office or administration job that you want?

Learn the administration skills and knowledge required to make the office run smoothly and become the office admin person they cannot do without.

Stream B

Marketing, Customer Service

Would you like a great customer service or marketing job in the future? This course will develop your skills across essential functions, including:

  • customer service strategy implementation
  • promoting products and services
  • business resource coordination

View our Career Pathways guide to see how you can use your experience to gain qualifications and progress your career.

Progress Your Career to become a…

Clerical and Administrative Worker

Can you see yourself providing administrative, organization support to directors and consultants for the implementation of projects and productions? You will work with proofs and draft copies, making corrections to the typing and composition, along with providing communications and organization to operational units.

Receptionist

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests. You will also be arranging and recording details of appointments, answering and transferring phone calls and managing complaints and requests.

General Clerk

General Clerks perform a range of clerical and administrative tasks, including recording, preparing, sorting, classifying and filing information. You will be sorting and sending mail, along with preparing reports of a routine nature.

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Where can this course take you?
Course Overview
Course Units
What Our Students Are Saying
Gain Two Qualifications…
Where can this course take you?
Course Overview
Units
What Our Students Are Saying
Gain Two Qualifications at the same time…

Who is this course for?

Are you involved in helping to organise office processes as an admin officer or office team member?

Or are you in the frontline with customer service or marketing?

Or would you like to move into one of these roles?

This Certificate IV in Business is designed just for you.

This online Business course provides you with the fundamental skills you need. It is the essential starting point for you to develop your career in business.

This Certificate IV in Business develops your practical skills,  and gives you the knowledge and support you need to learn administration, marketing, or customer service.

Designed for busy people, you can study at your own pace and become qualified. With flexibility built in at every stage, you can maintain your work-life balance while building your future and advancing your Career.

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Start your Qualification Training Program with us for a 3 Week Trial Period. Attend your first student area tour, a session with your Trainer and receive your folder with training materials.

100% Money Back Guarantee

Who is this course for?

Are you involved in helping to organise office processes as an admin officer or office team member?

Or are you in the frontline with customer service or marketing?

Or would you like to move into one of these roles?

This Certificate IV in Business is designed just for you.

This online Business course provides you with the fundamental skills you need. It is the essential starting point for you to develop your career in business.

This Certificate IV in Business develops your practical skills,  and gives you the knowledge and support you need to learn administration, marketing, or customer service.

Designed for busy people, you can study at your own pace and become qualified. With flexibility built in at every stage, you can maintain your work-life balance while building your future and advancing your Career.

Course Overview

COURSE: Certificate IV in Business

CODE: BSB40120

IDEAL FOR: Young People, Re-enter the workforce, career swapping, admin experience but no formal qualification, wanting to update skills.

UNITS: 12

DURATION: 3-12 months (depending on experience)

DELIVERY: Online + Unlimited Phone Sessions

ENTRY REQUIREMENTS: Over 18

RPL: Yes

START DATES: Flexible, Year Round

FUNDING ASSISTANCE: Click Here

This practical program provides skills, knowledge and support so that you can learn administration skills that will help to make the office run smoothly. Learn the practical strategies that will make a REAL difference to:

  • Implementing and monitoring WHS policies, procedures and programs to meet legislative requirements
  • Designing relational databases producing documents
  • Promoting products and services
  • Coordinating business resources
  • Developing customer service strategies
  • Establishing positive customer relationship
  • Improving work efficiency
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Units

There are 12 units in this qualification. Your units may differ depending if you have credits, if you are completing another qualification also at the same time or if you have chosen different electives.

This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

NOTE: The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager.

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Funding

Our funding options & payment plans make gaining your qualifications painless & affordable.

Funding Options

Information

For more information on this course, click the below button to download the Course Flyer.

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Course Fees

For the latest information on tuition fees please call us or read the schedule of fees below.

Schedule of Fees

What Our Students Are Saying

Bambie Bridges

“There was excellent team support from the offices staff, trainers and assessors! This course was able to provide a significant amount of personal growth for me starting business. I would definitely recommend this program/training to others for the full support that other RTO’s don’t give out as well.”

Paul Court

“The course was very self explanatory and very practical I would fully recommend it. I learnt heaps of new skills in business and management”.

Geoffrey Celliers

“I feel a lot more equipped in the areas of recruitment selection and induction processes and working with others. The training has given me many work skills. The internet login was a pleasure to work with, easy to follow and allows students to follow their updates effectively. I would recommend this course to anyone who is interested in excelling their career portfolio”

Bianca Shepherson

“The GTI trainers and staff were always available when I called and happy to help. Training assessments were relevant and I can now implement what I learnt on the job. Particular assessments prompted me to explore, understand and apply many policies/legislative documents I hadn’t considered previously. Questions were written well for easy comprehension, making learning easy. The online base of the course made downloading, uploading and checking assessment simple.”

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