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Saying Thank You – 11 Great Tips

By |2019-09-27T13:02:41+10:00December 28th, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Saying ‘thank you’ has been called the neglected art. Indeed, there is a reluctance among some managers to express adequate appreciation for a job well done. A few simple, well-placed thanks, however, can do wonders to improve the performance of your staff. To maximise the benefits of this powerful word, here are a few useful suggestions… 1. Speak up. Silent gratitude isn’t much use to anyone; you should never mistake your warm feelings and beaming smiles for the art itself. If you express your gratitude to a colleague, though, don’t cheapen the value of the well-earned thanks by mumbling the words or by being embarrassed. Think about what you’re going to say and how you’re going to say it. Even a simple thanks sometimes requires preparation. 2. Say thank you – and mean it. Every time we express sincere appreciation, we give value to the other person. Our words say, ‘You are [...]

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Tips You Need for Getting Along With People You Dislike

By |2019-09-27T13:02:42+10:00December 23rd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

People behave the way they do for two main reasons – they don’t know any other way of behaving or they believe that that behaviour gets the outcomes they want. Managers are likely to come across at least one employee whose behaviour they don’t like, with whom they don’t see eye to eye, or whom they dislike for some other reason. The challenge resides with managers. Are they flexible enough to bring about desired changes in the employee and the relationship? Here are a few considerations… 1. Try to be tolerant. The fact that you don’t like certain employees should not be allowed to affect the way you relate to them. You have to be tolerant and positive in your attitude toward such people. Try to adopt a relaxed, confident, easygoing style to demonstrate that you are not put off by people who can be hard to get on with. [...]

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The Key to Apologising in the Workplace

By |2019-09-27T13:03:19+10:00August 12th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

In his ‘Essay on Criticism’, Alexander Pope assured us ‘to err is human’. Mastering the art of apologising, therefore, became an essential life skill. Whatever your position on the social and corporate ladders, there will inevitably be times when you will have to say you’re sorry (but not necessarily admit you’re wrong). The ability to apologise is an admirable trait: it takes a ‘big’ person to say they’re sorry, which can be a powerful management technique. Here’s how you can master this art… 1. Recognise the two types of apology. The most common form of apology is an admission that you’re wrong – just as Pope’s famous line suggests. A second type, however, is an apology for your actions – such as when laying down the law to a staff member who submits a report several days late. In doing so you point out that any repetition will lead to [...]

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8 Tips to Help You Get on Well with Other People

By |2019-09-27T13:03:32+10:00June 3rd, 2015|Uncategorized|

We all want to be accepted and well liked by our staff and colleagues, if for no other reason than that it makes our task as managers so much easier. Managers should be easy to get along with and understand other people. If you want to win friends within your organisation, here are some well-proven principles for you to consider... 1. Always be open and honest. Gain a reputation for being a straightshooter. To be open with people, you will need three qualities: Expressing your own views openly and accepting responsibility for your own actions. Reacting honestly to incoming information. Indeed, where an important decision is required from you, disagreement is often better than indifference. Making sure that other people are quite clear where you stand on a particular issue. 2. Empathise with other people. If we make a practice of putting ourselves into the shoes of other people, we [...]

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