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Work Teams: Tips and Hints

By |June 20th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, School of Business, School of Management|

To end this week's focus on Work Teams and building effective team in the workplace, here are some final thoughts, tips and hints for you to take advantage of! People are important The success of the Japanese management philosophy kaizen, or continuous improvement, helped Western business to rethink the traditional industrial-age organisation. Kaizen is based on viewing the company as a team striving, with the full participation of the rank-and-file, to continuously improve the organisation. One of the architects of this philosophy was an American, the legendary W Edwards Deming. Upon his return to the United States, Deming was asked what the Japanese had taught him. Without looking up from his dinner, he replied: 'People are important.' Harvey Robbins & Michael Finley in Why Teams Don't Work.   A team in decline Something is wrong in your administrative team or work group if individuals who have normally been supportive and reasonable [...]

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Effective Work Teams

By |June 18th, 2014|Leadership, School of Management, Shortcourses, Soft Skills, Training|

This week we are focusing on building strong work teams in your organisation and workplace. As a manager, it's important to know who will work well together and what personalities, skills and learning styles will fit together to work most effectively.  "The psychologist B.W. Tuckman identified the four stages of a team’s developmental process: Forming - learning to deal with one another. Storming - conflicts are brought to the surface and must be resolved. Norming - team members settle into their roles and a team feeling begins to develop. Performing - the team is united and working on the task at hand." Quoted in Why Teams Don't Work, Harvey Robbins & Michael Finley, Petersons Books, 1995. Smile & ponder This is the story about four individuals named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done, and Everybody was asked to do it. Everybody was sure that [...]

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Problem Solving Tips and Hints

By |October 2nd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, School of Civil, Construction, Mining, School of Management, School of Online, Distance, Schools, Shortcourses, Soft Skills|

In line with our past couple of blogs, we found a few more interesting things regarding problem solving that we thought may be useful to you. What is the problem - exactly? On a trip to a Marriott hotel, Bill Marriott, the son of the founder of the Marriott Hotel chain, noted that a particular dining room hostess was rated below standard by the guests. He asked the manager what the problem was. The manager didn't know but, when pressed, revealed that her pay was a few dollars below the going rate. To lift her weekly pay packet, he would need the approval of Marriott headquarters, but was apprehensive about asking. Bill Marriott knew the problem went further than simply a light pay packet. His analysis revealed this threefold problem: Firstly, head office had far too much control over the operation. Why shouldn't the manager be given the authority to [...]

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