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How to Criticise Others Constructively

By |2019-09-27T13:02:59+10:00September 30th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

No-one likes to be criticised – even justified criticism has the potential to demoralise. But sometimes managers have no other choice; indeed, not critising errant behaviour is often worse than criticising it. But you can criticise staff so that they actually feel good when you’ve flnished. It’s a very complex management skill that can be learned, particularly if you view criticism as an investment in a colleague’s future… 1. Know when and where to criticise. Criticism should follow errant behaviour as soon as possible, while the experience is fresh in the transgressor’s mind and before anxieties begin to fester or the mistake is repeated. Except in emergencies, such as when a factory worker endangers the life of others, criticise in private, where interruptions can be minimised. If possible, allow for a second contact later in the day, when you can show by your amicability that your regard for the individual has [...]

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The Most Efficient Way to Deal With Emergencies

By |2019-09-27T13:03:08+10:00September 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Is it really a crisis? What is its probable impact? How much time do we have? Who else is involved and who is likely to be involved? What resources do we have in place and what will we need? 3. Stay calm. There are three essentials for remaining cool in a crisis: It’s OK to be nervous. Sports psychologists and athletes have exposed the myth that, if you get nervous, you’ll perform poorly. Try to relax. This is a time when your mind and body need to be in sync. Breathe deeply; talk yourself through the situation; and repeat positive affirmations. Remain calm. Nervousness is OK; panic is not. Work through a process methodically, confronting problems rather than avoiding them. 4. Call your crisis team into action. Earlier preparation will pay off when assembling your crisis management team. Members know their roles, they are familiar with procedures in the crisis [...]

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