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6 ways to choose which course to study

By |December 10th, 2020|Qualifications, Uncategorized|

6 ways to choose which course to study Looking to progress your career in 2021? Gaining a qualification is one of the most effective ways to increase your chances. Here are 6 ways to choose which course to study... Don't forget that right now there are many affordable opportunities to re-skill and re-train through course subsidies and funding programs. Try our Funding Eligibility Check and find out if you are eligible. 1. Focus on your own qualities. Consider first your personal motivations and hopes. Are you the type of individual who finds formal study hard work, or do you get enjoyment from such activity? Are you seeking specific understanding and skills to boost your future employment prospects, or will the study be simply a way of keeping yourself up to date, giving you a chance to catch up with what’s new and interesting? To what extent are you motivated [...]

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Laughter in the Workplace!

By |August 31st, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

 As a manager, you can set the tone by implementing simple techniques to provide employees with a bit of fun and enjoyment. But why? Laughter is an important part of being human. Who doesn't love laughing!? We all need to laugh! Especially now in these hard times, where we can sometimes forget to laugh. Here is some information on the importance of laughter! Laughter heals William Fry Jr, the 'Doctor of Humour', has researched the power of humour for over thirty years. He is convinced that laughter is a total body experience, an 'internal massage' that embraces all the body's systems - muscles, brain, nerves, digestion. Following stimulation and exercise caused by laughter, the body relaxes. Indeed, claims Fry, like jogging, laughter is a good aerobic exercise. It aerates the lungs, relaxes the muscles, nerves and heart, expands breathing and circulation, and enhances oxygen intake and expenditure. He says that [...]

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How to establish a Learning Culture in the Workplace

By |July 24th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops|

It’s one thing to say that you want to be a business or organisation with a learning culture, but to actually see it cultivated is another story. This requires the acceptance of particular attitudes, values and practices that support ongoing learning. Training is a key part of the process when it comes to establishing a learning culture. Learning serves to expand thinking, open minds and encourage individuals to reinterpret their world. Peter Senge identified five disciplines of a learning culture that contribute to building a vibrant and healthy learning culture. Personal Mastery: Cultivate an environment where individual goals are valued and achieved through partnership with the employee and the organisation. Mental Models: The idea that people’s perception of their environment shapes their decisions and behaviour. Shared Vision: Encourage teamwork and sharing by collaboratively setting goals and planning objectives. Team Learning: Valuing group conversation and thinking skills so [...]

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Make a Good Impression on the Telephone Today

By |April 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Training|

Often, the only impression a customer or client gains of your organisation is the one generated by your staff on the telephone. Research has shown that poor telephone etiquette can result in poor public relations and millions of dollars in lost revenue. Having invested large sums of money in equipment to improve communications with customers, some organisations simply forget to invest in the human skills. First, consider the following advice... 1. Know what really frustrates your callers. Organisations have suffered in recent years through staff failure to use the telephone appropriately. Recent research reveals that the main frustrations customers or clients experience today in dealing with organisations by telephone are these: taking too long to answer being put 'on hold' and forgotten being transferred and having to repeat the inquiry being answered by voice mail and other 'machines' not having calls returned music on hold, rudeness, perceived indifference, not [...]

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11 Ways to Tackle Your Priorities

By |February 26th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training, Uncategorized, Workshops|

Setting priorities is a decision-making process by which you rank in order of importance the tasks you or your staff members must do. By completing the tasks on your list in order, you will achieve your goals. It sounds easy - but it's not. In fact, priority-setting and sticking to the agreement you make with yourself will be major challenges for you as a manager. Here are several important suggestions to help you draw up a priority list - and make it work... 1. Address management problems first. Give top priority to any problem on your list that is making you ineffective as a manager. If, for example, you have a personal conflict with your superior or your personal assistant, your effectiveness in dealing with other priorities could be seriously hampered. Face such problems immediately; get them out in the open; and devise solutions quickly. 2. Group your priorities meaningfully. [...]

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How Training Benefits Employees

By |January 9th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills|

Although training sometimes seems like a large investment, the benefits your employees will experience should make it worth it. Training gives employees the opportunity to grow and develop their careers while providing businesses with efficient skills that keep them competitive. Here are 3 ways how training benefits employees Turnover and Recruitment Through multiple studies that have taken place in businesses throughout developed nations, it is inevitable that businesses and organisations that place training as a high priority, experience less staff turnover. Keeping staff on board is often the most difficult thing for businesses and it is an expensive process to hire and train new people for the job. Staff who are trained through work commit to their employers because: They are in a place where their career is valued and developed They are able to take on more responsibility and achieve higher-paid positions Work Flexibility Training increases the skills [...]

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