Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

How to Avoid Causing Conflict

By |July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Leadership, School of Management, School of Project Managment, Schools, Training|

Conflict is inevitable in any organisation. When handled properly, it can contribute significantly to personal and organisational health. It can improve understanding and produce innovative solutions to problems. When handled poorly, however, it leads to hurt feelings, damaged relationships, and low morale. Managers must be able to minimise hostility between themselves and their staff members; and the best way to manage harmful conflict is to prevent it from ever arising. Here are some suggestions... 1. Learn to be an effective communicator. Communication is the lifeblood of an organisation. Conflict is often caused by people not listening to or understanding each other. Misunderstandings can result in accusations, blame, and personal attacks. At times, there is no real conflict, simply misinterpretation. Work at improving your communication skills for listening and speaking so that you minimise misunderstanding. Convey the need for clarity in all your discussions. 2. Keep your staff informed. By [...]

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Quick and Easy Steps to Challenging Your Employees

By |December 4th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

To inspire your employees to try something new and challenging outside their normal work environment, why not assign them a task or two, every now and then. Here are some ideas: Present a proposal to management Organise a company social lunch Write a media/press release Install a new system Create a team to work on a new assignment Plan a convention or conference Supervise a team Handle negotiations with a customer Represent the company at the careers expo or trade show Make a speech for the organisation Go on a business trip to another country Go to a campus to recruit Work for a short time in another unit of the organisation Manage an office renovation project Design office layout Work on a project with a tight deadline Manage the visit of a corporate official or VIP Launch a new product/service Or why not give them the opportunity to do [...]

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The Main Options for Course Delivery To Consider

By |October 23rd, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Before beginning your training, it’s important to know the different options so that you don’t get stuck in a situation that you cannot manage. RTOs want to make sure that the training is tailored to suit your needs. Here are some options to consider: Full-time or Part-time Full-time training is a quick way to finish a course. It is intense and can be completed as within days or weeks, depending on the size of the course. This would mean you would need to be studying rather than working. Part-time training is completed in a structured way over time. For example, you may decide that every Saturday will be set aside for training. Part-time allows students to remain working, but increases the course length. During hours or After hours RTO’s will generally cater for people who work as well as study. Therefore, there are ways to structure the course so that [...]

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How to Prepare a Resume that Will Stand Out From the Rest

By |August 14th, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Soft Skills, Training|

A résumé is a vital first step in achieving your next promotion. It is, in essence, your personal advertisement, a short document encapsulating your qualifications and experience, a door-opener to that all-important next step, the job interview. The following check list is designed to help you to prepare and present a winning résumé… 1. Format Résumés can be prepared in various formats, the most common being: Chronological: your experience and information are listed in reverse chronological order, present job being cited first. This format clearly shows your growth and development. Functional: your work experience is arranged in categories such as project management, leadership, personnel administration, stock control, community relations, and finance. 2. Process The résumé writing process involves the following steps: 1. Assemble the information on yourself. 2. Select information relevant to the position advertised. 3. Decide on résumé section headings. 4. Prepare a first draft. 5. Allow an ‘incubation’ [...]

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9 Secrets to Leading Others to Your Way of Thinking

By |May 4th, 2015|Uncategorized|

Verbal brawling shows a lack of control and an inability to use those vital skills of persuasion. Managers must be able to present their particular point of view or to express an opinion on an issue without being too emotional or engaging in a bout of verbal fisticuffs. Here’s a peaceful way of persuading people to accept your line of thinking and ideas... 1. Avoid arguing with extremists. Until you are shown otherwise, you must assume that others have some fairly good reasons for taking the position they do in any debate or argument. Indeed, most people are rational, so you can always hope to persuade them to accept your point of view. However, remember that, if someone is a fanatic to a cause, you’ll be unlikely to convince them. 2. Analyse your stance before you get involved. Be convinced that the subject or issue is worth arguing about. Will [...]

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Develop your Emotional Intelligence: Increasing your Self-Awareness

By |February 25th, 2015|CSQ, Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Short Courses, Shortcourses, Soft Skills, Training, Workshops|

Our emotions provide us with valuable information about ourselves, others, and situations. From frustration to contentment, from anger to elation, we confront these varying emotions daily in the workplace. The key is to use our emotions intelligently - by being aware of their presence and intentionally using them to guide our behavior to enhance our situation. This process comprises two elements, says Hendrie Weisinger in 'Emotional Intelligence at Work' - first (considered here), we need to understand our emotions and develop self-awareness and, second, we must know how to manage those emotions to best advantage in the workplace. 1. Understand the meaning of emotional intelligence. Emotional intelligence is ‘the ability to monitor one’s own and other people’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action’. For example, if a client drives you crazy to the point of anger, do you [...]

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6 Factors of Career Success

By |September 15th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Soft Skills, Training|

What do employers look for in potential employees? That was the question that was posted recently on a career discussion forum online. Naturally, for each different position, the answers to that question would be different. However, there are some common skills that employers look for in all employees, whether the employee happens to be a network engineer or a fry cook. In-Demand Skills for Success 1. BASIC SKILLS Reading, writing and arithmetic! Believe it or not, a good portion of high school graduates (and some college grads) do not read at an 8th grade level and cannot do multiplication in their head. Employers are seeking employees who can read well, can write coherently, and who can calculate mathematics in a business environment (fractions, percentages, etc.) Add to that the modern basic skills of keyboarding skills, basic computer knowledge, and the ability to use most computerized tools (e.g. fax machine, basic [...]

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September Offer! Bonus Qualification…2 for the price of 1!

By |May 22nd, 2014|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Training|

Enrol in your online qualification this month and receive an extra qualification for absolutely FREE!! Some people just get lucky. Why can’t I be one of those people? Why do some of us just never get free stuff? Why can’t I win a car or a holiday to Bali where I can go scuba diving? Well I have good news for you! Enrol this month in your selected Qualification and receive your second Qualification absolutely free. Start your lucky streak today! Qualifications are worth $4000-$6000 so today is the day to receive one for FREE! The best bit is that you should only have to do a couple of extra units to gain the extra Qualification because many Qualifications have units that overlap. We're not superstitious, but this could be the start of your lucky streak. Watch out for those four leaf clovers...you might just start tripping over them! Give [...]

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How to Develop Emotional Intelligence

By |May 19th, 2014|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Shortcourses, Soft Skills|

Our emotions provide us with valuable information about ourselves, others, and situations. From frustration to contentment, from anger to elation, we confront these varying emotions daily in the workplace. The key is to use our emotions intelligently - by being aware of their presence and intentionally using them to guide our behaviour to enhance our situation. This process comprises two elements, says Hendrie Weisinger in 'Emotional Intelligence at Work' - first (considered here), we need to understand our emotions and develop self-awareness and, second, we must know how to manage those emotions to best advantage in the workplace. 1. Understand the meaning of emotional intelligence. Emotional intelligence is ‘the ability to monitor one’s own and other people’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action’. For example, if a client drives you crazy to the point of anger, do you shout [...]

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The Secrets of Brainstorming

By |April 9th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

"Brainstorming is a technique often used in connection with idea-getting which has produced some amazing results. The term and its application grew out of advertising man Alex Osborn's attempts to improve the creativity of copywriters, and has been adopted wholesale by industry. Many firms report amazing success in the use of this stimulating technique, which uses the group approach to idea-getting… Continental Can Company found some profitable savings through brainstorming the question of how to use the angle irons which came to guard corners of tin plate from the mill. Previously these had been scrapped, and sold for a fraction of their value. Through brainstorming, over 50 usable ideas for commercially producible items or money-saving uses came out of the scrap-iron piece. Ultimately, ideas must be evaluated from the viewpoint of their value and practicality. This ordinarily falls to a few people who have the broad picture of the needs [...]

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Staying Competitive Through Training

By |April 4th, 2014|Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Do you ever feel like everything has changed from one day to the next? All of as sudden, Google has changed their SEO techniques...all of a sudden, new legislation has been passed within your industry and systems need changing. Change is constantly occurring and if we don't make a conscious effort to keep up with it, it is easy to be left behind.  Industries are constantly changing with technology, system updates, legislation etc. To ensure you stay on top of these changes and even lead the way, training is essential. By encouraging your employees to partake in recognised training that is constantly updated and renewed, your business will be kept up-to-date with the latest developments. Some benefits include: Business Opportunities If your staff are acquiring new skills within the industry, they will be more prepared to offer ideas, suggestions and develop new innovative systems or structures. This gives businesses a [...]

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Forming Work Teams for the New Year

By |January 10th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

As we get stuck back into work and business for the new year, it's time to take a look at the current set up and whether things need to be shifted around. There is no 'I' in 'T-E-A-M'. Teams are made up of people with complementary skills, committed to a common purpose and performance goals, and an approach for which they hold themselves mutually accountable. They may be established ad hoc as project teams or as more permanent work groups. Although most teams can outperform individual people, it's the ‘people issues’ that cause most of the problems. So when you believe a team is required in your workplace, consider these points... 1. Establish clear, achievable goals. One of the main reasons for the failure of teams is that they don't know where they’re going or why they’ve been formed. A team works best when members clearly understand its purpose and [...]

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Staff Cohesiveness Made Easy

By |November 27th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

"As a manager you will play a crucial role in building the team, and then in maintaining its effectiveness. Some of this team-building work will be high-profile and visible, but much of it will be behind the scenes, self-effacing work that receives no recognition and often little credit - your reward will be the private knowledge that without such work the team would not be so effective." R.Kemp & M. Nathan, Middle Management in Schools, Blackwell Education, Oxford, 1989, p.138. Don't forget To build team unity, ‘America’s Life Coach’ Ron Jenson says you must: Uplift one another. Need one another. Openly relate to one another. Trust one another. Yield to one another. Team unity is all about: Giving up my own agenda to develop a better one. Combining my uniqueness with another person or a group of people, to create something new. Choosing to be more excited about the success [...]

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More Tips on Speech Preparation!

By |November 20th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

In our last blog post we went through a step-by-step process of preparing to make a speech. Here are a few more ideas that may help you next time! Don't forget Less is best - the more you say, the less your audience will remember… Be appropriately brief. Research shows that today’s audiences have an attention span of just on 18 minutes - the period between commercials on prime -time television! Push a single concept. The podium is no place for multiple messages and muddled meanderings.   Smile & ponder Max Walker, former Australian test cricketer turned author and public speaker, says one of his worst experiences with public speaking was when he expected to be addressing a hundred blind people - and arrived to find a hall full of deaf people instead! ‘Imagine. I’m trying to be funny on some bloke’s fingers and all the laughs are coming back [...]

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How to Deliver a Memorable Speech

By |October 16th, 2013|Leadership, Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

From time to time, you may be required to speak to audiences of various sizes to inform, inspire, persuade, affect decisions, or stimulate action. Internally, you may find yourself speaking to a group of employees or colleagues; externally, you may address a community group, the press, or a service organisation. Of course, preparation is vital; but a poorly delivered speech can ruin weeks of careful groundwork. If you want to deliver an effective speech, then consider these key elements... 1. Try to control nervousness. Top speakers are never free of nervous tension before their presentations - studies have shown that even pros like Bob Hope and Johnny Carson had increased heart rates just before they started their monologues; but those rates quickly returned to normal once the speakers were into their deliveries. Nerves are part of a good performance. Accept them. As well, learn to ease the tension through the process [...]

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New Qualifications on Offer!

By |October 14th, 2013|Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Civil, Construction, Mining, School of Management, School of Project Managment, Schools|

We are excited to offer you two new Project Management focused qualifications. If you work within the Project Management industry and are interested in upskilling or formalising your skills, contact us today. 1. The Certificate IV in Project Management practice (BSB41515) 2. Diploma of Project Management (BSB51415)   1. The Certificate IV in Project Management practice (BSB41515) This qualification is recommended for Project Coordinators and Project Team Members who implement project management plans and assist in achieving a project’s objectives. This is the first step to progressing your Project Management career. Discover and implement practical strategies such as Delivering project on-time and in-budget Increase your project teams productivity, performance and morale Reduce the time you need to out ‘emergency fires’ Diploma of Project Management (BSB51415).   2. Diploma of Project Management (BSB51415) Becoming qualified in a Diploma in Project Management is now considered a MUST have for a lucrative career [...]

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How to Become a Better Decision Maker

By |October 4th, 2013|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

Decision-making is an inescapable task for managers. In the eyes of staff members, it is the managers who must take the final responsibility for decisions. Each year they make literally thousands of them, large and small. In the end, the quality of those decisions determines the success of a manager's efforts. If you want to become a quality decision maker, particularly when the 'big' decisions count, these guidelines will help... 1. Adopt a systematic approach. Decision making is actually part of problem solving: there would be no decision to make if there were no problem to solve. Decision-making is that component of the problem-solving process that follows analysis of the problem and is followed, in turn, by action to carry out the decision. The problem-solving process outlined in the previous topic could well be used in arriving at major decisions. 2. Focus on important decisions. Try not to spend too much time [...]

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More on Problem Solving

By |September 30th, 2013|Leadership, Online Short Courses, Qualifications, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

In our last blog post we discussed a step by step plan to solve major problems. Here are some extra tips and hints we found amusing and helpful! Smile & ponder A young boy had a pair of squeaky black shoes. The noise drove him crazy. His father told him to soak the shoes all night long in a bucket of water. In the morning, the water was black and the shoes no longer squeaked. The young boy concluded that, by getting rid of the black, he got rid of the squeak. The moral of the story is that, when trying to solve a problem, make sure you don’t reach the wrong conclusion. […]

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How to Guarantee Your Employability Over the Coming Decades

By |September 9th, 2013|Leadership, Qualifications, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Workshops|

As managers continue to speculate about the challenges, opportunities, and uncertainties associated with the new millennium, thriving and surviving—even remaining relevant— will become a major concern for many. Maintaining your employability will continue to be an ongoing challenge—and it will be your responsibility. To prepare yourself for the uncertain times ahead, consider the following advice...   Try to understand what’s coming. You’ll have more control over your future if you stay at the cutting edge. Read all you can. Speak with others. Reflect. But be aware of emerging trends—such as these:  Managers are likely to change their jobs several times during their careers. Technology will eliminate old jobs and create new ones. Computers and machines will become smarter—and people will need to do the same. Staff will have more flexible working arrangements. Companies will become ‘virtual’ through outsourcing, telecommuting, and staff working at home. Those who cannot adapt to new [...]

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How to Motivate Employees

By |September 9th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills|

From the lounge-chair sports expert to the company CEO, most people have definite views on what motivates others - and they’re probably right, in part at least. Valiant attempts to convert theory into practice, however, have not always succeeded in getting people to give that little extra. The outcome often is a reversion to manipulative and kick-in-the-backside approaches. From the plethora of information and advice about motivation, here are the essential principles... 1. Understand motivation. Ultimately, there are only two types of motivation - people do what they do either out of love or out of fear. Many go to work because they fear what will happen if they don’t. Others go because they love it, the sense of achievement they get, the opportunity to meet with friends. Your challenge is to help employees love their work. 2. Focus on job enrichment. Frederick Herzberg advocated enriching people’s jobs as a [...]

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