Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

Making the Most of the Minutes in Meetings

By |2019-09-27T13:02:48+10:00November 23rd, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Every scheduled meeting of an organisation or committee is an important occasion. Such meetings make decisions that determine the daily business of the organisation. Was an issue discussed? Was it approved? Why and how was it approved? Who was present? The answers and outcomes of such questions as these must be recorded as minutes of the meeting. Minutes are an important decision-making record, so it is essential that the following points be considered… 1. Be aware of what minutes must be kept. Minutes should be kept of all formal meetings of your organisation – of the governing board, the annual general meeting, any special general meeting, and any vital sub-committee meetings. 2. Know what the minutes must record. The minutes should clearly indicate the following:   the nature of the meeting – governing, annual, special, or sub-committee the place, date, and time of the meeting the name of the chairperson and the [...]

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How You Can Gain a Reputation for Honesty and Integrity

By |2019-09-27T13:02:49+10:00November 18th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Integrity has been defined as ‘honesty, soundness, uprightness, true to self or stated values, beliefs, or ethics’. Success will come when employees and customers respect an organisation for its integrity and that integrity will be reflected in its leadership and management. Image is what people think we are; integrity is what we really are. Indecision over matters of ethics can be fatal for individuals and organisations. The following considerations will help clarify your thinking… 1. Develop moral courage. With moral courage, you will be capable of standing up for what you know to be right, doing the right thing regardless of the consequences, and accepting the blame when you are in the wrong. You will be respected by all if you have strong moral courage. Indeed, it is the very foundation on which integrity rests. 2. Practise truthfulness and honesty at all times. Unless you are honest, you cannot be [...]

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8 Steps to Get Rid of Your Bad Habits

By |2019-09-27T13:02:50+10:00November 11th, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Habits get a ‘bad’ name when those dispositions to act in a certain way have negative effects on you and others. Consistently being late for meetings, for example, becomes a bad habit when your reputation is damaged and those with whom you are scheduled to meet are adversely affected. Getting rid of bad habits is rarely a straightforward process. If bad habits – smoking, procrastination, perfectionism, gambling, time-wasting, and the like – are getting in the way of the achievement of your life and career goals, here are some key considerations… 1. Decide which habits you seriously want to change. Acknowledging that you have bad habits because others say so won’t change you for the better in the long term. Through embarrassment, you may clean up your messy desk because your colleague comments on it, but it will soon get messy again unless you change your behaviour. Ultimately, you will [...]

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Steps You Can Take to Beat Those Monday Blues

By |2019-09-27T13:02:50+10:00November 9th, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

A productive, happy, and effective day is usually achieved by starting out fast and peppy in the morning. Unfortunately, the day is often lost to many of us even before we get out of bed: we self-destruct as soon as we wake up, dreading the thought of having to go to work. For most people, Monday mornings in particular can be the most difficult time of all. If you have trouble getting started each week, here is some timely advice on beating those Monday morning blues… 1. Finish as many jobs as possible on Friday. If you finish as many tasks as you can before the weekend, you will feel much better knowing that these matters are not hanging over for Monday morning. 2. Tidy up your office before leaving on Friday evening Never arrive on Monday morning to find the cluttered remnants of the previous week’s work. 3. Get [...]

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Do You Need to Overcome the Fear of Failure?

By |2019-09-27T13:02:52+10:00November 4th, 2015|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

How often have you avoided tackling a job because you were afraid of not doing it well, or backed off a new initiative because you feared it might not succeed, or not accepted a speaking engagement because you were afraid of embarrassing yourself? Fear of failure is surprisingly common. But it is a fear that can be conquered, especially when you realise that it isn’t failure that counts in life: it’s what you can learn from the experience that matters. Heed this advice to help overcome your fear of failure… 1. Try not to be hard on yourself. If your company’s aim was to make an annual profit of $100,000 and you managed a profit of only $78,000 – is that really failure? Failure is a relative term, depending on who is doing the measuring. 2. Set your own standards of success or failure. Success, or failure, is in many [...]

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The 11 Tips You Need on Giving Orders

By |2019-09-27T13:02:52+10:00November 2nd, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Not everyone can give orders that are clearly understood and carried out to the letter. If you’ve been frustrated by not having your orders (or ‘requests’ or ‘suggestions’) carried out, you may be overlooking the obvious – that in most cases the fault is yours, not that of your staff. Here are some suggestions to ensure that your orders are understood and obeyed… 1. Know exactly what you want. Before delivering instructions, know exactly what you want and how you are going to communicate your requirements. What precisely is the result you have in mind? 2. Select the right person for the job. Orders will be more effectively carried out when you select a person with the ability and desire to carry out the task, so get to know the capabilities of your staff. Make sure that the person you select for a particular job is capable of completing it. 3. Use your [...]

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How to Successfully Follow-Up

By |2019-09-27T13:02:54+10:00October 26th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Most interventions end with an agreement to follow-up, that concluding action being an important part of a manager’s role. Follow-up actions need to be more than ad hoc additions to daily routines. Effective follow-up discussions not only demonstrate to employees that you mean what you say – that you actually do follow up – but also show your interest in employees’ progress. Here’s how to make the best use of this important, though often neglected, aspect of management practice… 1. Review previous discussions. Having set aside a time for a follow-up meeting, make sure it happens. Begin the meeting by briefly recapping any previous discussions, including any actions you both agreed on at that time. Be specific: highlight only important aspects of those discussions. Again, focus only on identified problems, not the person. 2. Arrive at an assessment. If progress since the initial meeting has been made, encourage the employee to talk [...]

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The Main Options for Course Delivery To Consider

By |2019-09-27T13:02:54+10:00October 23rd, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Before beginning your training, it’s important to know the different options so that you don’t get stuck in a situation that you cannot manage. RTOs want to make sure that the training is tailored to suit your needs. Here are some options to consider: Full-time or Part-time Full-time training is a quick way to finish a course. It is intense and can be completed as within days or weeks, depending on the size of the course. This would mean you would need to be studying rather than working. Part-time training is completed in a structured way over time. For example, you may decide that every Saturday will be set aside for training. Part-time allows students to remain working, but increases the course length. During hours or After hours RTO’s will generally cater for people who work as well as study. Therefore, there are ways to structure the course so that [...]

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How You Can Stop That Awful Paperwork From Pilling Up

By |2019-09-27T13:02:58+10:00October 5th, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Does your desk sometimes look like a cluttered mailroom? Do you then go on a neatness spree – only to watch the untidy stacks of paper mount up again so that, in the following week or two, you have to clean up all over again? Some managers have a constant swirl of paper on their desks and assume that somehow the most important documents will float to the top. If you are being smothered by the paper avalanche, here are some useful ideas that may prove to be your salvation… 1. Adopt a system to process your paperwork. The key to managing the paper war is to develop an effective processing strategy. It is essential to find a structured system that will work for you – and stick with it. For example, the DRAFT system could be considered. Here, all incoming papers are sorted into one of the following five categories: [...]

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The Key to Assessing Training Needs

By |2020-07-24T10:24:04+10:00October 2nd, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training, Uncategorized|

If you are looking for appropriate training for your organisation there are a couple of things you need to consider, including: Identifying what the business needs Identifying what the employees need Identifying and Recognising what skills already exist If you can recognise that training will greatly benefit your business, then it’s time to find out what training is needed to fill the gaps. To do this, an assessment of the skill and knowledge gaps within your business will give you a clear understanding of the training needs.  You can do this assessment in multiple ways including personal interviews, supervisory observation, surveys etc. During your assessment ask the following questions: What is the overall vision of the business? Where is the business heading? What areas of the business could benefit from more training? What are the desired outcomes of training? What resources are allocated or available for training [...]

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How to Criticise Others Constructively

By |2019-09-27T13:02:59+10:00September 30th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

No-one likes to be criticised – even justified criticism has the potential to demoralise. But sometimes managers have no other choice; indeed, not critising errant behaviour is often worse than criticising it. But you can criticise staff so that they actually feel good when you’ve flnished. It’s a very complex management skill that can be learned, particularly if you view criticism as an investment in a colleague’s future… 1. Know when and where to criticise. Criticism should follow errant behaviour as soon as possible, while the experience is fresh in the transgressor’s mind and before anxieties begin to fester or the mistake is repeated. Except in emergencies, such as when a factory worker endangers the life of others, criticise in private, where interruptions can be minimised. If possible, allow for a second contact later in the day, when you can show by your amicability that your regard for the individual has [...]

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Ensuring Your Organisation Makes a Memorable First Impression

By |2019-09-27T13:03:04+10:00September 11th, 2015|Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

Sometimes the most basic things can determine an organisation’s public image. For the visitor, first impressions are very important. A pleasant, welcoming environment will put even the most apprehensive visitor at ease. But, regrettably, we often unknowingly place interpersonal and physical barriers in the way of clients, customers, and other visitors. The result? Outsiders leave with a less-than-favourable impression. If you want your organisation to create a good initial response in your visitor, note these points… 1. Remember: first impressions count. Regularly put yourself in the shoes of your customers, clients, or visitors. What you may routinely notice every day may not at first seem important in your eyes because it’s so familiar to you – but it can present an entirely different image to a client. When it comes to first impressions, three vital points must be noted: A visitor’s first impression is gained in only ten seconds. The [...]

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The 8 Secrets to Maintaining a Perfect Work-Life Balance

By |2019-09-27T13:03:05+10:00September 9th, 2015|School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

A recent study (by management consultants The Discovery Group) of more than 50,000 employees from a variety of manufacturing and service organizations found that two out of every five employees were dissatisfied with the balance between their work and their personal lives. The lack of balance was due to ‘long work hours, changing demographics, more time in the car, the deterioration of boundaries between work and home, and increased work pressure’. Do you believe your work and non-work life are in a healthy balance? 1. Know the signs. Are you among the increasing number of workers who admit to a lack of enthusiasm, poor concentration, low productivity, insomnia, stress related illnesses – or a constant nagging from your family that they need some quality time with you? These are sure signs that you need to make a break, that there is a lack of balance between your work life and [...]

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The Secret To Building Other’s Confidence in You

By |2019-09-27T13:03:06+10:00September 9th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Confidence has long been recognised as a desirable – if not essential – life quality. A recent study in the United States, for example, identified ‘confidence’ as the one quality women found most attractive in men. A great deal of research and writing, therefore, has been devoted to identifying ways of building self-confidence. But attention also needs to be devoted to how to build others’ confidence in you – your effectiveness and success rely on it. Here’s how to help others to become confident in you… 1. Focus on building relationships. Tom Peters is attributed with saying ‘Business is a series of relationships between people’. In fact, relationship building has become a key value-adding activity – the better the relationships, the better the business. To build and maintain the desired relationships, four behaviours are essential: Arrive on time (or earlier). Do as you say you will. Finish what you start. [...]

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9 Helpful Tips for Generating Creative Ideas Through Brainstorming

By |2019-09-27T13:03:07+10:00September 7th, 2015|Leadership, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

If you’re short on ideas or want a large number of ideas quickly, use the classic group process called ‘brainstorming’. The process encourages divergent thinking among group members as they collectively address an issue confronting the organisation. Here are the steps to follow… 1. Explain the process to the group. After familiarising yourself with the steps listed on these pages, outline broadly the brainstorming process to your group. If the approach is new to some participants, begin with a simple practical exercise. For example, ‘To what other uses might a common house brick be put?’ Encourage the group’s creative input, with a recorder listing all the suggestions offered. 2. Discuss the rules for brainstorming. The brainstorming process has five basic rules which can now be elicited from your group following the introductory exercise. These are: Keep an open mind – suspend criticism on anyone’s idea. Let yourself go – ‘free-wheel’ [...]

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7 Tips and Tricks to Growing Your Business

By |2019-09-27T13:03:08+10:00September 2nd, 2015|School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Training|

Managing a business is like being a top-flight athlete – always looking for ways to become better and better. The consensus among respected writers in the field of business growth is that there are three main ways for a business to grow successfully: get more customers; sell existing customers more products or services; and increase back-end sales. Here’s an extension of those ideas… 1. Attract more customers. Your customers are those people who buy from you at least once. So one way to extend your business is to get more and more people to buy from you or use your services – at least once. Although there are many different approaches to attracting more customers, the one thing those approaches have in common is that they must either satisfy an existing demand for what you have to offer or create a new one. Supply and demand are key considerations when [...]

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The Most Efficient Way to Deal With Emergencies

By |2019-09-27T13:03:08+10:00September 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Is it really a crisis? What is its probable impact? How much time do we have? Who else is involved and who is likely to be involved? What resources do we have in place and what will we need? 3. Stay calm. There are three essentials for remaining cool in a crisis: It’s OK to be nervous. Sports psychologists and athletes have exposed the myth that, if you get nervous, you’ll perform poorly. Try to relax. This is a time when your mind and body need to be in sync. Breathe deeply; talk yourself through the situation; and repeat positive affirmations. Remain calm. Nervousness is OK; panic is not. Work through a process methodically, confronting problems rather than avoiding them. 4. Call your crisis team into action. Earlier preparation will pay off when assembling your crisis management team. Members know their roles, they are familiar with procedures in the crisis [...]

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New Business? 9 Steps to Position Yourself Well in the Marketplace

By |2019-09-27T13:03:09+10:00August 31st, 2015|School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Target Markets, Training|

The purpose of business is to get and keep customers – something that’s difficult to do without a marketing plan. Such a document provides you with direction. It tells you how to develop products or services that will satisfy customer demands, communicate the benefits of your products and services to customers, and guarantee satisfaction. In essence, it is a plan that enables you to encourage people to do business with your organisation. Here are some important aspects to consider… 1. Remember: marketing is everybody’s job. Everyone in your organisation is involved in marketing your company’s products or services. They may not actually work in the marketing department, or be directly responsible for finding customers, but they will all in some way be in a position to contribute to the organisation’s success in gaining and retaining customers. For this reason, you, and your key employees, should have some understanding of what [...]

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How to Change the Way You Think and Work With These 10 Steps

By |2019-09-27T13:03:10+10:00August 28th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

It was the Roman philosopher Epictetus (50-130) who said. ‘Your will is always within your power. Nothing really stops you. Nothing holds you back, for your own will is always within your control’. Epictetus’s message is particularly relevant today when addressing the issue is ‘change’. You can change if you want to change! Old ways of doing things don’t always work. Be prepared to try new approaches and find new ways to work and to live your life. Here are some approaches to consider. 1. Change the way you think. Constant adaptation to an ever-changing environment is critical for successful people. The invention of the micro-chip (c. 1965) has changed forever the potential for change and the speed at which it occurs. According to Downes and Mui (Unleashing the Killer App, Harvard Business School Press, 1998), the micro-chip has contributed significantly to unleashing what they call ‘the killer app’. We [...]

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How to Sharpen Your Entrepreneurial Skills

By |2019-09-27T13:03:14+10:00August 28th, 2015|Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

An entrepreneur is someone who sees an opportunity and creates the organisational structures to pursue it. The entrepreneurial process involves all of the functions, activities, and actions associated with pursuing that opportunity. If you decide to establish your own business or remain where you are, entrepreneurial behaviour can be learnt and used to strengthen your existing management skills – even open new doors for you. Here’s how to sharpen your entrepreneurial skills… 1. Develop appropriate personal attributes. Though entrepreneurs come from a wide variety of backgrounds, the literature can provide an accurate picture of these innovative types. Wayne Bygraves in ‘Portable MBA in Entrepreneurship’ refers to the 10 Ds that characterise entrepreneurs: they dream or vision what the future could be like; they’re decisive, and doers, showing dedication, determination, devotion, and attention to detail they’re in charge of their destiny, expect dollars as a sign of their success, and distribute [...]

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