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11 ways to Communicate Effectively at work

By |2020-07-24T12:55:24+10:00July 11th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Target Markets, Target Markets, Training, Workshops|

The term ‘communication’ now includes many activities associated with everyday organisational life - oral, face-to-face, formal, informal, personal, interpersonal, nonverbal, and written - which is why so many organisational headaches are attributed to ‘communication problems’. Indeed, a common finding of organisational reviews is that ‘communication needs to be improved’. We spend so much time ‘communicating’, but so few of us give much thought to the essentials of this key management activity... 1. Always work to establish rapport. Without the trust and confidence of others with whom you are communicating, much of what you say will be lost. It is imperative, therefore, that you take time to establish and build rapport. Knowing your audience is a vital part of this process. 2. Attract the attention of your target audience. It’s not what you communicate but how you do it. People are being bombarded with information and have become very [...]

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How to Become a Workplace That Values Skills and Training

By |2019-09-27T13:02:36+10:00January 15th, 2016|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Organisations that place a high value on training their employees are often the most successful and thriving companies. The organisation reaps the rewards of better skilled/trained workers who are more versatile and innovative, while employees enjoy the opportunity, and privilege, of up-skilling, networking, being challenged with new ideas, and more. Employees appreciate the opportunity to do something out of their normal routine that stimulates their thinking in a new way and formalises the skills they are developing in their everyday jobs. Training only increases employee motivation and inspires them to take on more responsibility and challenges. Here are some tips for employees wanting to support training in the workplace: Ask and allow employees to find courses that they are interested in doing, and encourage their participation. Encourage employees to consider working on a degree that is relevant to their current work. (This helps formalise what they are doing at work). [...]

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Top Tips for Energising Employees

By |2019-09-27T13:02:43+10:00December 18th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Why do employees need to be energised? Shouldn’t they be responsible to do that for themselves? Managers and employers are becoming more and more aware that energising employees benefits, not only the employee, but the whole company or organisation. If the working team are motivated and feel supported by their bosses, nothing can stand in their way! Here are 6 reasons where energising may need to occur and why: If the company has recently experienced downsizing and severe organisational change, employees may feel unsettled and insecure about their positions. This could cause them to be less productive than possible. Ensure you create an environment that rebuilds trust and empowers those who are still working at the organisation. They will be re-energised and ready to progress. Employees today, because of generational differences, prefer to be more self-directed rather and autonomous rather than constantly directed and managed. If you allow your employees [...]

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Quick and Easy Steps to Challenging Your Employees

By |2019-09-27T13:02:46+10:00December 4th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

To inspire your employees to try something new and challenging outside their normal work environment, why not assign them a task or two, every now and then. Here are some ideas: Present a proposal to management Organise a company social lunch Write a media/press release Install a new system Create a team to work on a new assignment Plan a convention or conference Supervise a team Handle negotiations with a customer Represent the company at the careers expo or trade show Make a speech for the organisation Go on a business trip to another country Go to a campus to recruit Work for a short time in another unit of the organisation Manage an office renovation project Design office layout Work on a project with a tight deadline Manage the visit of a corporate official or VIP Launch a new product/service Or why not give them the opportunity to do [...]

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How to Use Praise to Motivate Your Staff

By |2019-09-27T13:02:46+10:00December 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Praising is a management skill that is simple, inexpensive, and inexhaustible. Praise rewards when reward is due. It builds a feeling of goodwill and motivation. It provides positive encouragement to continue good practice and creative endeavour. It has a ripple effect, providing deserved acknowledgement for the person who is performing well, and conveying to an entire staff that good work will be recognised. But it is important that the right kind of praise be given in the right way, at the right time, and for the right reasons… 1. Find something to praise in every staff member. If a compliment can boost the spirit, lack of one from important people can hurt for a long time. People need praise. If you look hard enough, you’ll catch even your borderline employees doing something right. Compliment them on that action right there and then. If you get into the habit of doing that, [...]

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What Every Employee Should Know About Obligations When Training

By |2019-09-27T13:03:01+10:00September 21st, 2015|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

In our last blog post, we talked about Employer obligations.  In this post, we turn to the employee.  When an employer provides an employee with the opportunity for training, there are specific obligations that both parties need to agree to. As an employer, here are some expectations that your employees might have: Employees must: Be aware of, and be willing to abide by, all aspects of the training agreements Inform the employer about any concerns that are experiencing with the training or RTO Respect training resources Handle proprietary company knowledge with confidentiality Respect colleagues when training Make significant effort to fulfil the training requirements and obtain the skills needed As an employer can you think of any other obligations an employee might have? For more information about career and success, Contact Us at Global Training Institute. At GTI we are passionate about helping people succeed and achieve their career and life goals. [...]

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The Keys to Developing a Successful Code of Ethical Conduct

By |2019-09-27T13:03:02+10:00September 14th, 2015|Uncategorized|

Codes of ethics have long been associated with professional bodies and groups. In fact, members of those associations must abide by their codes of ethics. More recently, business organizations have become aware that they need their own codes of ethical conduct. So you may have to develop your own code, providing an ideal opportunity to tailor one that fits the specific needs of your organization and its people. Here are some important steps to follow. 1. Get started on your code of ethical conduct. Following recent global corporate events and scandals, we have become increasingly aware of the need for ethical business conduct. The print and electronic media continue to reveal examples of unethical conduct by global and emerging corporate organisations, as well as smaller local businesses. The need for higher ethical standards in business is obvious. 2. Get started on your code of ethical conduct. Following recent global corporate events and [...]

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Tips to Help Involve Your Employees

By |2019-09-27T13:03:20+10:00August 7th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

When your employees feel like they are involved in the life and development of a company or organisation, they will give more of their effort to see it succeed. At Global Training Institute we focus on training those already in the industry to equip them to better serve their company/organisation by becoming increasingly involved. Here are some ideas of how to involve your employees: Manage their ideas effectively so that they feel heard and respected. Encourage innovative and breakthrough style thinking. Encourage employees to seek out role models within the workplace to learn from. Adopt new thinking, technology and ideas. Promote creativity and encourage them to think creatively. Inspire supervisors to welcome new ideas. Encourage strong customer service and inform your employees that they are responsible for their interactions with customers. And perhaps most importantly… Value continual training and equipping. If you have employees that need further training so that [...]

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Benefits of Online Training

By |2019-09-27T13:04:12+10:00November 12th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Training|

Training is a vital way to keep up to date with new technology, trends, and skills, as well as improving staff motivation and overall business functions. Through training you ensure that you are being resourceful, running the business effectively, and creating staff who are assets to the organisation. If you are considering implementing training within your business/organisation or wondering why it is necessary, here are some valuable benefits as to why training is worthwhile: Business Benefits Despite the size or type of a business, onilne training can impact its effectiveness. Research shows that in a business where training is valued and implemented, productivity increases. Staff who receive training can be up to 230% more productive than those who do not experience training. (Source: Smith A., 2001, Return on Investment in Training: Research Readings, NCVER, pdf - 359K) Higher productivity can affect the entire business, allowing it to expand and increase market [...]

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How to Take the Heat out of Confrontation

By |2019-09-27T13:04:38+10:00July 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Confrontations are unpleasant but inevitable. What is important is that they can provide valuable opportunities to identify and deal with problems that otherwise might have simmered undetected. But there is a technique to handle them constructively. When you find yourself in face-to-face confrontations, here is what you can do to defuse, resolve, and profit from that potentially explosive situation... 1. Make confrontation constructive. For a confrontation to become a beneficial episode, it should provide the following outcomes: The other person’s behaviour changes in the manner desired. The self-esteem of the other person is preserved. Your relationship with the other person remains intact. These outcomes can be realised if you remain objective about the other person’s undesirable behaviour, listen to the other person’s response, identify the effects, describe future expectations, and commit or agree to future behaviour. 2. Choose the time and place. Don’t fuel the fire by initiating any conflict in public. [...]

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Identifying Employee’s Training Needs

By |2019-09-27T13:04:39+10:00July 25th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Training|

When choosing what training is right for your business, it is important to assess what the needs of the employees are so that the training is matched appropriately. There is training available for all staff members, including entry level workers to managers and board executives. To help identify the needs of specific employees, ask the following questions: -          What skills and knowledge are required for staff members to efficiently fulfil their roles? -          How is their success measured? -          Are the employees meeting these levels? Don’t hesitate to ask your employees. They will be your best information resource. Matching needs with training Explore the many Training Packages across the different industries to identify which ones matches the needs of employees. Training Packages outline what skills will be acquired throughout the course and how they will be assessed. Gauge employee’s response To ensure that the training investment does not go to [...]

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How to Develop Staff Cohesiveness

By |2019-09-27T13:04:57+10:00May 7th, 2014|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Training|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and comfortable. All members [...]

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Morale in Question!

By |2019-09-27T13:04:59+10:00April 28th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

In our last blog post, we discussed the importance of boosting morale in the workplace and simple ways of doing this. Employee Motivation is an essential management skill, and as a manager or supervisor, alot of the responsibility of setting in morale within the workplace is on you. This can be exhausting at times, and you need to be properly equipped so that you don't burn yourself out. Consider doing the $37 online short course Employee Motivation through Global Training Institute. It will give you vital skills and knowledge as to how to be great at employee motivation. Employee Motivation Tip! The key is self-motivation. When managers motivate, they stimulate their staff to exert more energy, enthusiasm, and effort in what they’re doing. But the best of all motivation is self-motivation. So, as a manager, it is your task to provide a climate in which self-motivation flourishes - and when [...]

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Tips for Boosting Morale in the Workplace

By |2019-09-27T13:05:00+10:00April 25th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

‘Low morale’ is what most managers don’t want to hear when esprit among their employees is being discussed. Organisations whose morale is considered low usually lack achievement motivation and a sense of real purpose. As well, the turnover of their employees is usually high. Though reversing these trends will take time, you can be assured that you will motivate employees if you act on the following suggestions... 1. Become a morale missionary. Morale is a group phenomenon but an individual matter. We speak of high morale in a group - meaning that most of the people in the group have a good sense of esprit. Group morale, however, depends on the morale of each individual in the group. Thus, improvement in esprit de corps can be achieved only by improving the morale of every person in the group. This is best achieved through the personal missionary work of the manager. Inspirational [...]

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Valuing Training in the Workplace

By |2019-09-27T13:05:08+10:00March 24th, 2014|Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Management, School of Project Managment, Schools, Shortcourses, Training|

Organisations that place a high value on training their employees are often the most successful and thriving companies. The organisation reaps the rewards of better skilled/trained workers who are more versatile and innovative, while employees enjoy the opportunity, and privilege, of up-skilling, networking, being challenged with new ideas, and more. Employees appreciate the opportunity to do something out of their normal routine that stimulates their thinking in a new way and formalises the skills they are developing in their everyday jobs. Training only increases employee motivation and inspires them to take on more responsibility and challenges. Whether your organisation needs training in Business, Management, Project Management or Civil Construction, we can help! Introducing one of our graduates Rod Caldicott who completed the Diploma of Management with us. Hear about how this qualification has benefited him in many areas. Maybe this type of training will also assist your employees [...]

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Become a Workplace that Values Training in 2014

By |2019-09-27T13:05:32+10:00January 15th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Are you a management, supervisor or employer? Are you looking to push new boundaries within your organisation this year? Are you wanting to take your business to the next level? We may have just the right advice for you as you plan the year ahead! Organisations that place a high value on training their employees are often the most successful and thriving companies. The organisation reaps the rewards of better skilled/trained workers who are more versatile and innovative, while employees enjoy the opportunity, and privilege, of up-skilling, networking, being challenged with new ideas, and more. Employees appreciate the opportunity to do something out of their normal routine that stimulates their thinking in a new way and formalises the skills they are developing in their everyday jobs. Training only increases employee motivation and inspires them to take on more responsibility and challenges. Here are some tips for employees wanting to support [...]

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Forming Work Teams for the New Year

By |2019-09-27T13:05:33+10:00January 10th, 2014|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

As we get stuck back into work and business for the new year, it's time to take a look at the current set up and whether things need to be shifted around. There is no 'I' in 'T-E-A-M'. Teams are made up of people with complementary skills, committed to a common purpose and performance goals, and an approach for which they hold themselves mutually accountable. They may be established ad hoc as project teams or as more permanent work groups. Although most teams can outperform individual people, it's the ‘people issues’ that cause most of the problems. So when you believe a team is required in your workplace, consider these points... 1. Establish clear, achievable goals. One of the main reasons for the failure of teams is that they don't know where they’re going or why they’ve been formed. A team works best when members clearly understand its purpose and [...]

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How to Develop Staff Cohesiveness

By |2019-09-27T13:05:43+10:00November 25th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and comfortable. All [...]

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Problem Solving Tips and Hints

By |2019-09-27T13:05:56+10:00October 2nd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, School of Civil, Construction, Mining, School of Management, School of Online, Distance, Schools, Shortcourses, Soft Skills|

In line with our past couple of blogs, we found a few more interesting things regarding problem solving that we thought may be useful to you. What is the problem - exactly? On a trip to a Marriott hotel, Bill Marriott, the son of the founder of the Marriott Hotel chain, noted that a particular dining room hostess was rated below standard by the guests. He asked the manager what the problem was. The manager didn't know but, when pressed, revealed that her pay was a few dollars below the going rate. To lift her weekly pay packet, he would need the approval of Marriott headquarters, but was apprehensive about asking. Bill Marriott knew the problem went further than simply a light pay packet. His analysis revealed this threefold problem: Firstly, head office had far too much control over the operation. Why shouldn't the manager be given the authority to [...]

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Abraham Lincoln on Motivating Others

By |2019-09-27T13:05:57+10:00September 13th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

In our last two blog posts we have discussed motivating employees. We found a few more excerpts that we found interesting and thought we'd share with you...you never know who will find the gold in these little nuggets! It's a fact President Lincoln, when told that General Ulysses S. Grant had a drinking problem, and well aware that Grant was his only winning general, replied: ‘If I knew his brand, I’d send a barrel to the other generals.’ According to Peter Drucker, each of us is abundantly endowed with failings and weaknesses. ‘The effective executive is as hidebound as everyone else,’ says Drucker. ‘He differs, though, in that he is willing to ignore individual weaknesses, including his own, and focus instead on bringing out people’s strengths. He concentrates on what they can do, not what they can’t, as his criterion.’ Which is why, if you want to get the most [...]

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