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6 ways to choose which course to study

By |December 10th, 2020|Qualifications, Uncategorized|

6 ways to choose which course to study Looking to progress your career in 2021? Gaining a qualification is one of the most effective ways to increase your chances. Here are 6 ways to choose which course to study... Don't forget that right now there are many affordable opportunities to re-skill and re-train through course subsidies and funding programs. Try our Funding Eligibility Check and find out if you are eligible. 1. Focus on your own qualities. Consider first your personal motivations and hopes. Are you the type of individual who finds formal study hard work, or do you get enjoyment from such activity? Are you seeking specific understanding and skills to boost your future employment prospects, or will the study be simply a way of keeping yourself up to date, giving you a chance to catch up with what’s new and interesting? To what extent are you motivated [...]

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13 Tips and Tricks to Excelling in Your Career

By |July 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Climbing the management ladder to success is not something to be left to chance. Unfortunately, there is no magic formula. In fact, no two management consultants would agree completely on any certain recipe for reaching the top job. They would agree, however, that, if you are ambitious to reach the top, then the best person to help you get there is yourself. So here are a few guidelines to help you on your way… 1. Be prepared. There are no better candidates for advancement than those who, while handling their own jobs in exemplary fashion, have also prepared themselves for the job above theirs. Keep close to the people whose job you want, for they often have much to say about their successors. 2. Attend seminars and courses regularly. The sharpening of management skills through continuing education is essential for effective managers. Additionally, exposure to [...]

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How to establish a Learning Culture in the Workplace

By |July 24th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops|

It’s one thing to say that you want to be a business or organisation with a learning culture, but to actually see it cultivated is another story. This requires the acceptance of particular attitudes, values and practices that support ongoing learning. Training is a key part of the process when it comes to establishing a learning culture. Learning serves to expand thinking, open minds and encourage individuals to reinterpret their world. Peter Senge identified five disciplines of a learning culture that contribute to building a vibrant and healthy learning culture. Personal Mastery: Cultivate an environment where individual goals are valued and achieved through partnership with the employee and the organisation. Mental Models: The idea that people’s perception of their environment shapes their decisions and behaviour. Shared Vision: Encourage teamwork and sharing by collaboratively setting goals and planning objectives. Team Learning: Valuing group conversation and thinking skills so [...]

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11 ways to Communicate Effectively at work

By |July 11th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Target Markets, Target Markets, Training, Workshops|

The term ‘communication’ now includes many activities associated with everyday organisational life - oral, face-to-face, formal, informal, personal, interpersonal, nonverbal, and written - which is why so many organisational headaches are attributed to ‘communication problems’. Indeed, a common finding of organisational reviews is that ‘communication needs to be improved’. We spend so much time ‘communicating’, but so few of us give much thought to the essentials of this key management activity... 1. Always work to establish rapport. Without the trust and confidence of others with whom you are communicating, much of what you say will be lost. It is imperative, therefore, that you take time to establish and build rapport. Knowing your audience is a vital part of this process. 2. Attract the attention of your target audience. It’s not what you communicate but how you do it. People are being bombarded with information and have become very [...]

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8 Steps to Implementing a Great Mission Statement

By |July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

You’ve followed the suggestions provided on previous pages about developing a mission statement and are now ready to implement that mission. If you’ve used an inclusive process to develop the statement, your efforts will be rewarded in this implementation phase: you’ve demonstrated an understanding of the importance in the development of acceptance, commitment, and ownership. Now, in implementation, you can benefit from your efforts thus far… 1. Form an ad hoc committee. Select a working party representative of all groups in the organisation – management and staff. This team, established for the specific purpose of successfully implementing the new mission, will be disbanded after this intention has been realised. By being expansive about committee membership, you will give every group an opportunity to be involved in the implementation process. Make sure that each working party member wants to be involved and, therefore, is prepared to give the task the priority [...]

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How to Avoid Causing Conflict

By |July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Leadership, School of Management, School of Project Managment, Schools, Training|

Conflict is inevitable in any organisation. When handled properly, it can contribute significantly to personal and organisational health. It can improve understanding and produce innovative solutions to problems. When handled poorly, however, it leads to hurt feelings, damaged relationships, and low morale. Managers must be able to minimise hostility between themselves and their staff members; and the best way to manage harmful conflict is to prevent it from ever arising. Here are some suggestions... 1. Learn to be an effective communicator. Communication is the lifeblood of an organisation. Conflict is often caused by people not listening to or understanding each other. Misunderstandings can result in accusations, blame, and personal attacks. At times, there is no real conflict, simply misinterpretation. Work at improving your communication skills for listening and speaking so that you minimise misunderstanding. Convey the need for clarity in all your discussions. 2. Keep your staff informed. By [...]

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Make a Good Impression on the Telephone Today

By |April 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Training|

Often, the only impression a customer or client gains of your organisation is the one generated by your staff on the telephone. Research has shown that poor telephone etiquette can result in poor public relations and millions of dollars in lost revenue. Having invested large sums of money in equipment to improve communications with customers, some organisations simply forget to invest in the human skills. First, consider the following advice... 1. Know what really frustrates your callers. Organisations have suffered in recent years through staff failure to use the telephone appropriately. Recent research reveals that the main frustrations customers or clients experience today in dealing with organisations by telephone are these: taking too long to answer being put 'on hold' and forgotten being transferred and having to repeat the inquiry being answered by voice mail and other 'machines' not having calls returned music on hold, rudeness, perceived indifference, not [...]

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How to Bounce Back from a Personal Setback Stronger Than Ever

By |April 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Training|

1. Know that we all react differently to setbacks. A setback is an incident that checks our progress and brings our momentum to a grinding and usually disappointing halt. Our self-esteem can deflate; our confidence and motivation hit rock bottom. People respond differently. Some fall apart; others get back to work immediately; some turn to drink, become depressive, withdrawn, angry, and non-productive, the setback affecting all areas of their lives for some time. One’s degree of maturity, particularly in terms of emotional intelligence, becomes a vital factor in successfully overcoming the personal impact of a major disappointment. 2. Work through the stages of emotional turmoil after a setback. In ‘Emotional Intelligence at Work’, US psychologist Hendrie Weisinger identifies seven sequential post-setback stages common to most people. He says that, following a setback, ‘you need to experience and manage each stage, successfully moving through each one. Failure to do so [...]

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