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11 Ways to Listen Actively

By |2019-09-27T13:03:35+10:00May 25th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Listening accounts for well over half of a manager's communication time, and it is unquestionably the weakest link in the communication chain. We simply don't listen well enough. The failure is not in the hearing, but in our ability to attend to what we hear. Listening is hard work. It's so easy to 'switch off'. If only we listened attentively and with empathy, we would eliminate so many misunderstandings, arguments, delays, and mistakes. Become a better listener by adhering to the following advice... 1. Commit yourself to each individual act of listening. Whenever you need to hear everything someone is saying, commit yourself - really commit yourself - to do so. Say to yourself, 'The most important thing in my life at this moment is to understand this person's feelings and views.' Accordingly, focus all of your listening capacity on the speaker for the next five, fifteen, or fifty minutes. [...]

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9 Quick Tips on How to Delegate

By |2019-09-27T13:03:36+10:00May 20th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Short Courses, Training|

Managers get things done through other people. They delegate primarily because it makes their job easier. If they try to do everything themselves, they become unnecessarily burdened; their performance and health deteriorate; they fail to develop their staff adequately; and, in time, the organisation will suffer. Indeed, many writers believe that the ability to delegate is the main distinguishing feature between good and bad managers. Knowing how to delegate is a crucial management and leadership skill... 1. From your prioritised jobs, select one to delegate. List in priority order those tasks you might consider delegating. To qualify for this list, a task should be taking too much of your time, be not strictly related to your key role, be rather routine, be appropriate and challenging for another staff member, or be better undertaken by someone with more appropriate skills or know-how than yours. The purpose of delegating is not just [...]

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How to Give Feedback

By |2020-08-05T10:13:51+10:00May 18th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Soft Skills, Training|

Contact Us Feedback is a powerful management process. If used effectively, it will maintain or improve your employees' output and, in turn, improve the overall performance of the organisation. Employees want feedback because it helps them learn about themselves and their performance. To provide effective feedback - positive or negative - consider these guidelines... 1. Provide feedback continually. Whether informal, on-the-run comments or formal performance reviews, feedback will be less traumatic and more effective if it is given continually. Continuity of reporting is essential. 2. Provide immediate feedback if possible. Feedback will have maximum effect if given while the behaviour is fresh in the minds of both parties. The most powerful feedback is given when you actually catch someone doing the right or wrong thing. Delayed feedback should occur only if it would embarrass the employee in front of others or if you require further information. 3. [...]

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Energising Employees

By |2019-09-27T13:03:37+10:00May 15th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Schools, Soft Skills, Uncategorized|

Why do employees need to be energised? Shouldn’t they be responsible to do that for themselves? Managers and employers are becoming more and more aware that energising employees benefits, not only the employee, but the whole company or organisation. If the working team are motivated and feel supported by their bosses, nothing can stand in their way! Here are 6 reasons where energising may need to occur and why: If the company has recently experienced downsizing and severe organisational change, employees may feel unsettled and insecure about their positions. This could cause them to be less productive than possible. Ensure you create an environment that rebuilds trust and empowers those who are still working at the organisation. They will be re-energised and ready to progress. Employees today, because of generational differences, prefer to be more self-directed rather and autonomous rather than constantly directed and managed. If you allow your employees [...]

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8 Tips to Prepare for Your Next Speech

By |2019-09-27T13:03:37+10:00May 13th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Short Courses, Soft Skills, Training|

Managers are frequently called on to speak at professional meetings, service clubs, and community groups, and to present briefings or reports within their organisation. If a speech has been well prepared, with a definite purpose, and well-rehearsed, it will be successful. The most effective public speakers faithfully observe several important steps when preparing for a speaking engagement. As you prepare for your next speech, you might also wish to adhere to these proven guidelines... 1. Understand clearly why you have been invited. Before accepting an invitation to speak, be sure you know why you were invited and what the audience wants to hear. Decline the invitation if you feel you have little to contribute on the topic. 2. Sketch out a brief plan of attack. Three preliminary considerations must be addressed before beginning: First, clarify the purpose of your speech - to persuade, inform, amuse? What do you want your [...]

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9 Secrets to Leading Others to Your Way of Thinking

By |2019-09-27T13:03:40+10:00May 4th, 2015|Uncategorized|

Verbal brawling shows a lack of control and an inability to use those vital skills of persuasion. Managers must be able to present their particular point of view or to express an opinion on an issue without being too emotional or engaging in a bout of verbal fisticuffs. Here’s a peaceful way of persuading people to accept your line of thinking and ideas... 1. Avoid arguing with extremists. Until you are shown otherwise, you must assume that others have some fairly good reasons for taking the position they do in any debate or argument. Indeed, most people are rational, so you can always hope to persuade them to accept your point of view. However, remember that, if someone is a fanatic to a cause, you’ll be unlikely to convince them. 2. Analyse your stance before you get involved. Be convinced that the subject or issue is worth arguing about. Will [...]

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Strengthen Your Self-Discipline Muscles Today!

By |2019-09-27T13:03:40+10:00May 1st, 2015|Uncategorized|

What comes to mind when you hear the word self-discipline? It can often sound like a negative term where we visualise ourselves chained to a desk for days on end, or forcing ourselves to do 100 push-ups a day (Ouch!). Perhaps we need to change our view about self-discipline? Self-discipline stretches our will power, work ethic and persistence muscles. Sounds like the muscles we need for success…Interesting. Self-discipline gives you more control over your day, projects, work situation and family life so that instead of scrabbling to meet ends with all areas of your life, you are able to regulate yourself and achieve excellence. It promotes time management and effective planning so that the goals you need to meet are achieved. At Global Training Institute we ensure that when you are completing a qualification with us, you are able to plan it into your life in a constructive and effective [...]

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Develop a Business Plan Today

By |2019-09-27T13:03:40+10:00April 29th, 2015|Uncategorized|

A strategic plan is the ‘where’ of the planning process - where you plan to be at some point in the future. The ‘how’ is the business plan - how you are going to achieve the 'where' of the strategic plan. The business plan usually focuses on a 12 to 18 month period, setting out in operational terms what must be done. Again, the planning process and the commitment to it are the keys. Here are the main steps in the business-planning process... 1. Consider adopting a strategic approach. A useful strategic approach to adopt in drafting a business plan is to see the plan as comprising three main sections - the NOW analysis, the WHERE analysis, and the HOW elements of the plan… The NOW analysis outlines where the organisation is now and would consist of a business diagnostic or situational analysis. The WHERE analysis contains essential information linking [...]

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8 Easy Tips to Help You Get Rid of Your Bad Habits

By |2019-09-27T13:03:41+10:00April 27th, 2015|Qualifications Diploma, Resources, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Uncategorized|

Habits get a ‘bad’ name when those dispositions to act in a certain way have negative effects on you and others. Consistently being late for meetings, for example, becomes a bad habit when your reputation is damaged and those with whom you are scheduled to meet are adversely affected. Getting rid of bad habits is rarely a straightforward process. If bad habits - smoking, procrastination, perfectionism, gambling, time-wasting, and the like - are getting in the way of the achievement of your life and career goals, here are some key considerations... 1. Decide which habits you seriously want to change. Acknowledging that you have bad habits because others say so won’t change you for the better in the long term. Through embarrassment, you may clean up your messy desk because your colleague comments on it, but it will soon get messy again unless you change your behavior. Ultimately, you will [...]

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Realising the Benefits of Training

By |2019-09-27T13:03:43+10:00April 17th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Training|

Training is a vital way to keep up to date with new technology, trends, and skills, as well as improving staff motivation and overall business functions. Through training you ensure that you are being resourceful, running the business effectively, and creating staff who are assets to the organisation. If you are considering implementing training within your business/organisation or wondering why it is necessary, here are some valuable benefits as to why training is worthwhile: Business Benefits Despite the size or type of a business, training can impact its effectiveness. Research shows that in a business where training is valued and implemented, productivity increases. Staff who receive training can be up to 230% more productive than those who do not experience training. (Source: Smith A., 2001, Return on Investment in Training: Research Readings, NCVER, pdf - 359K) Higher productivity can affect the entire business, allowing it to expand and increase market share. [...]

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How to Prepare to Bring About Change

By |2019-09-27T13:03:43+10:00April 15th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training|

Planning for change can occupy a great deal of a manager's time and energy, but it is not a process that can be left to chance: it can be tricky and disruptive if handled badly. Whether implementing a new job-rotation scheme, rearranging the office layout, introducing new technology, relocating your manufacturing operations, or anything else, a manager must use a preliminary, systematic planning approach to bring about successful change later... 1. Be convinced that change is necessary. Are you sure that the intended change is sound and that there is every likelihood it will succeed? Is it practical, ethical, cost-effective? Will it solve more problems than it will create? Is it based on untested theory or speculation, on fashion, or a whim? Are the risks acceptable? Has it proven successful elsewhere? Can you specifically identify projected improvements in productivity? There is little to be gained from adopting a plan that [...]

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10 Great Tips to Boost Your Self-Confidence

By |2020-12-14T11:52:11+10:00April 13th, 2015|Uncategorized|

10 Great Tips to Boost Your Self-Confidence Personal confidence is something most of us would like more of. Where do we turn to get it? To ourselves, of course, by bolstering and developing those areas that need attention. Increasing self-confidence is primarily a matter of finding out what makes us feel good about ourselves and then practicing the relevant behavior patterns. To grow in confidence yourself, here are 10 Great Tips to Boost Your Self-Confidence 1. Set realistic targets for yourself. Self-confidence will not turn you into Superman or Wonderwoman - only allow you to make the best of what you are personally capable of doing. So set reasonable and realistic expectations for yourself, rather than compare yourself with others. Keep upgrading your own standards in lifestyle, behaviour, relationships, and professional achievements. 2. Know what you do best. If you stop and think about even the small things you [...]

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How to Apply the Principles of Best Practice

By |2019-09-27T13:03:44+10:00April 8th, 2015|Leadership, Qualifications, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Short Courses, Soft Skills, Training|

In an age of increasing deregulation, technological change, and new competitive attitudes, organisations must become nationally - even internationally - competitive. To do so, it is essential to pursue ‘best practices’ - comprehensive, integrated, and cooperative approaches to the continuous improvement of all parts of an organisation’s operations. Leading-edge companies achieve world- class standards of performance in this way. Here are the general principles of best practice. Consider adopting them... 1. Develop a shared vision and strategic plan. Central to achieving best practice is a vision of world-class performance, shared by everyone in the organisation, translated into action through a strategic plan. 2. Ensure that your bosses are committed. Committed bosses are essential to drive and support change processes. And one of their key roles is not only to provide leadership but also to recognise and encourage leadership at all levels of the organisation. 3. Provide a flatter organisational structure. [...]

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11 Things You Didn’t Know About How to Say Thank You

By |2019-09-27T13:03:45+10:00April 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Uncategorized|

Saying 'thank you' has been called the neglected art. Indeed, there is a reluctance among some managers to express adequate appreciation for a job well done. A few simple, well-placed thanks, however, can do wonders to improve the performance of your staff. To maximise the benefits of this powerful word, here are a few useful suggestions... 1. Speak up. Silent gratitude isn’t much use to anyone; you should never mistake your warm feelings and beaming smiles for the art itself. If you express your gratitude to a colleague, though, don't cheapen the value of the well-earned thanks by mumbling the words or by being embarrassed. Think about what you're going to say and how you're going to say it. Even a simple thanks sometimes requires preparation. 2. Say it - and mean it. Every time we express sincere appreciation, we give value to the other person. Our words say, 'You [...]

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How to Develop Staff Cohesiveness Today

By |2019-09-27T13:03:46+10:00April 1st, 2015|Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training, Uncategorized, Workshops|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. In Leadership Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and [...]

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What Everybody Ought to Know About How to Prepare Yourself for a Brilliant Career

By |2019-09-27T13:03:46+10:00March 30th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops|

Climbing the management ladder to success is not something to be left to chance. Unfortunately, there is no magic formula. In fact, no two management consultants would agree completely on any certain recipe for reaching the top job. They would agree, however, that, if you are ambitious to reach the top, then the best person to help you get there is yourself. So here are a few guidelines to help you on your way... 1. Be prepared. There are no better candidates for advancement than those who, while handling their own jobs in exemplary fashion, have also prepared themselves for the job above theirs. Keep close to the people whose job you want, for they often have much to say about their successors. 2. Attend seminars and training courses regularly. The sharpening of management skills through continuing education is essential for effective managers. Additionally, exposure to other managers at seminars [...]

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Becoming a Workplace that Values Training

By |2019-09-27T13:03:47+10:00March 27th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Workshops|

Organisations that place a high value on training their employees are often the most successful and thriving companies. The organisation reaps the rewards of better skilled/trained workers who are more versatile and innovative, while employees enjoy the opportunity, and privilege, of up-skilling, networking, being challenged with new ideas, and more. Employees appreciate the opportunity to do something out of their normal routine that stimulates their thinking in a new way and formalises the skills they are developing in their everyday jobs. Training in an organisation only increases employee motivation and inspires them to take on more responsibility and challenges. Here are some tips for employees wanting to support training in the workplace: Ask and allow employees to find courses that they are interested in doing, and encourage their participation. Encourage employees to consider working on a degree that is relevant to their current work. (This helps formalise what they are [...]

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8 Secrets to Reducing the Number of Time Consuming Meetings

By |2019-09-27T13:03:48+10:00March 23rd, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops, Workshops|

Meetings, whether they are one-on-one discussions or gatherings of five, ten, or twenty people, are an important part of working life - but they are time-consuming. And often they are criticised for being unproductive, costly, boring, and sometimes unnecessary. Are they always needed? And all of them? Check out these points, and you may find you'll be holding fewer meetings in future... 1. Be fully aware of the cost of your meetings. Meetings consume valuable time. Often, time is wasted on rambling discussions, excessive socialising, political manoeuvring, special-interest conflicts, and travelling. Nor is time the only casualty. When did you last find out what your organisation's meetings were costing in salaries alone? 2. Consider why you hold so many meetings. Meetings can be very useful tools for communicating ideas, clarifying information, solving problems, making decisions, and building teams. But they can also be held for the wrong reasons: Do you [...]

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How to Prevent Things Going Wrong

By |2019-09-27T13:03:52+10:00March 6th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Workshops|

Things go wrong in organisations for a number of reasons: people might do less than they are capable of, or misuse their resources, or choose an inappropriate time or place to act... We misread situations; we take the wrong actions; we're often out of tune and out of step. But things could be worse: what if our errors were tabulated and published every weekend like those of a football team? You can reduce the number of mistakes in your organisation by considering this advice... 1. Learn from your previous mistakes. Mistakes will happen. Murphy had it right when he said that if anything can go wrong, it will. The worst mistake is to make the same mistake more than once. Learn to analyse what goes wrong, make notes on what to do and what not to do next time - and make sure you get it right in future. 2. [...]

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How to Set Achievable Goals #2

By |2019-09-27T13:03:56+10:00March 4th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training|

In our previous blog we looked at 6 tips to help you with your goal-setting. Here are 7 more to further help you develop more effective goals and achieve that career and training success! 7. Make your goals timely. There should be a time dimension that specifies when the goal is to be achieved. Tying a specific deadline to a goal along with individual accountability usually leads to a more proactive approach to its achievement. 8. Write them down. By committing your goals to paper, and making them public, you not only convert dreams into tangible targets, but also work harder for their achievement - or risk losing face. 9. Align goals with the corporate mission. Remember to link individual goals to group goals, which ultimately should be linked to organisational or corporate goals. 10. Publicize your goals. The best way to accomplish anything is to set your goals - then [...]

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