Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

Effectively Dealing with Confrontation

By |2019-09-27T13:04:34+10:00July 30th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"By bringing conflicts out into the open and overcoming them, we develop honest, forthright, and loving relationships with ourselves and others. We turn heat into light." Robert Bramson, 'Blaming isn't changing', in Jimmy Calano & Jeff Slazman, CareerTracking, Gower, Aldershot, 1988. Here's an idea During a confrontation, if you reach an impasse, consider calling in a third party, depending on the seriousness of the conflict: Experts are neutral third parties. Their responsibility is simple: to provide data, facts, and information that may help the involved parties improve their understanding of the objective issues in a dispute. Mediation is a process in which a third person helps the parties in conflict to collaborate. Mediators do this by listening, asking questions, and creating a supportive and constructive environment. Arbitration rulings may be binding or voluntary. You get an answer but since the involved parties don’t participate in the solution, they may be less [...]

Comments Off on Effectively Dealing with Confrontation

How to Take the Heat out of Confrontation

By |2019-09-27T13:04:38+10:00July 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Confrontations are unpleasant but inevitable. What is important is that they can provide valuable opportunities to identify and deal with problems that otherwise might have simmered undetected. But there is a technique to handle them constructively. When you find yourself in face-to-face confrontations, here is what you can do to defuse, resolve, and profit from that potentially explosive situation... 1. Make confrontation constructive. For a confrontation to become a beneficial episode, it should provide the following outcomes: The other person’s behaviour changes in the manner desired. The self-esteem of the other person is preserved. Your relationship with the other person remains intact. These outcomes can be realised if you remain objective about the other person’s undesirable behaviour, listen to the other person’s response, identify the effects, describe future expectations, and commit or agree to future behaviour. 2. Choose the time and place. Don’t fuel the fire by initiating any conflict in public. [...]

Comments Off on How to Take the Heat out of Confrontation
Go to Top