Problem Solving Tips and Hints

By |October 2nd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, School of Civil, Construction, Mining, School of Management, School of Online, Distance, Schools, Shortcourses, Soft Skills|

In line with our past couple of blogs, we found a few more interesting things regarding problem solving that we thought may be useful to you. What is the problem - exactly? On a trip to a Marriott hotel, Bill Marriott, the son of the founder of the Marriott Hotel chain, noted that a particular dining room hostess was rated below standard by the guests. He asked the manager what the problem was. The manager didn't know but, when pressed, revealed that her pay was a few dollars below the going rate. To lift her weekly pay packet, he would need the approval of Marriott headquarters, but was apprehensive about asking. Bill Marriott knew the problem went further than simply a light pay packet. His analysis revealed this threefold problem: Firstly, head office had far too much control over the operation. Why shouldn't the manager be given the authority to [...]