How to get the most out of a conversation with an employee

By |March 10th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Target Markets, Training, Workshops|

Face-to-face communication remains the most important form of communicating - whether it occurs formally, as in a scheduled interview or disciplinary situation, or informally, as in a chance meeting in the car park or corridor. Cordial, cooperative discussions with employees ensure that their opinions are heard and provide a very effective means of obtaining information that will make your job much easier. The following approaches are worth considering... 1. Build trust and confidence. Your initial aim must be to establish rapport by making employees feel comfortable in your presence and converse freely with you. Although there is no magic formula for creating that situation, authenticity and empathy are essential qualities - it’s OK to be yourself (apart from the fact that people are very quick to recognise incongruence, where physical and verbal messages contradict each other). A good starting point for any conversation is to get people talking about the [...]