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How to Avoid Causing Conflict

By |July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Leadership, School of Management, School of Project Managment, Schools, Training|

Conflict is inevitable in any organisation. When handled properly, it can contribute significantly to personal and organisational health. It can improve understanding and produce innovative solutions to problems. When handled poorly, however, it leads to hurt feelings, damaged relationships, and low morale. Managers must be able to minimise hostility between themselves and their staff members; and the best way to manage harmful conflict is to prevent it from ever arising. Here are some suggestions... 1. Learn to be an effective communicator. Communication is the lifeblood of an organisation. Conflict is often caused by people not listening to or understanding each other. Misunderstandings can result in accusations, blame, and personal attacks. At times, there is no real conflict, simply misinterpretation. Work at improving your communication skills for listening and speaking so that you minimise misunderstanding. Convey the need for clarity in all your discussions. 2. Keep your staff informed. By [...]

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The Key to Apologising in the Workplace

By |August 12th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

In his ‘Essay on Criticism’, Alexander Pope assured us ‘to err is human’. Mastering the art of apologising, therefore, became an essential life skill. Whatever your position on the social and corporate ladders, there will inevitably be times when you will have to say you’re sorry (but not necessarily admit you’re wrong). The ability to apologise is an admirable trait: it takes a ‘big’ person to say they’re sorry, which can be a powerful management technique. Here’s how you can master this art… 1. Recognise the two types of apology. The most common form of apology is an admission that you’re wrong – just as Pope’s famous line suggests. A second type, however, is an apology for your actions – such as when laying down the law to a staff member who submits a report several days late. In doing so you point out that any repetition will lead to [...]

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How to Manage Conflict

By |February 18th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops, Workshops|

Our previous blog provided 5 handy hints to avoid causing conflict within the workplace. Here, we continue our hints to help you manage and maintain a healthy workplace. Read, learn and then manipulate them in your managing courier and become a better team player! 6. Criticise with caution. You will be required from time to time to point out mistakes or critique the work of your staff. This should be undertaken in a spirit of support: never criticise anyone's work unless you can make practical suggestions for improvement. 7. For the sake of argument, don't. Arguing is a needless waste of energy and time. A battle between two closed minds only results in both parties clinging more tenaciously to their positions. It is far wiser to listen to the other point of view, understand the stance being taken, and attempt to guide the other party towards your point of view [...]

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