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Effectively Dealing with Confrontation

By |July 30th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"By bringing conflicts out into the open and overcoming them, we develop honest, forthright, and loving relationships with ourselves and others. We turn heat into light." Robert Bramson, 'Blaming isn't changing', in Jimmy Calano & Jeff Slazman, CareerTracking, Gower, Aldershot, 1988. Here's an idea During a confrontation, if you reach an impasse, consider calling in a third party, depending on the seriousness of the conflict: Experts are neutral third parties. Their responsibility is simple: to provide data, facts, and information that may help the involved parties improve their understanding of the objective issues in a dispute. Mediation is a process in which a third person helps the parties in conflict to collaborate. Mediators do this by listening, asking questions, and creating a supportive and constructive environment. Arbitration rulings may be binding or voluntary. You get an answer but since the involved parties don’t participate in the solution, they may be less [...]

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How to Handle Bullying in the Workplace.

By |May 12th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Leadership, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

NOTE: You can adapt the anti-bullying guidelines in this topic to deal with other forms of workplace harassment, including cyber-bullying. Bullying is the deliberate, hurtful, and repeated mistreatment of one person by another.The perpetrator’s desire to control the other person sometimes causes bullying, which not only undermines organisational peformance but can also destroy employees. In recent times, workplace legislation and media disclosure have revealed bullying as a significant issue in many organisations. If you have personally been the victim of bullying in your workplace, the following advice will prove helpful... 1. Be sure you are being bullied. Do not confuse bullying with the stresses and pressures of normal worklife. We must meet deadlines, do more than resources sometimes allow, deal with difficult colleagues, perform under adverse circumstances. From time to time, we all experience conflict, differences of opinion, perfectionist bosses, personal rejection, criticism, and personality clashes. Bullying goes beyond the strains [...]

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