How to Encourage Feedback
Feedback provides managers with the information they need for sound decision-making. Indeed, it's important for bosses to stay in touch with their employees - that's where many winning ideas come from. As well, feedback acts as a kind of early warning system about potential problems and grievances. Unfortunately, many managers don't realise that achieving this form of upward communication requires a good deal of intelligent activity on their part... 1. Know why you need feedback from your staff. Feedback from employees alerts you to what may be going wrong, to discrepancies between how your staff see their jobs and how you see them, to conflicts, to inadequate workflow, to deficiencies in supervision, to low morale, and to other emotional staff issues. And just as importantly, feedback lets you hear about what you’re doing right, so that you can then continue in or refine these areas. 2. Tell people you want [...]