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Get Yourself Organised – and Save Time in 8 Simple Ways

By |2019-09-27T13:03:32+10:00June 8th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Time is a constant. There are twenty-four hours in a day, no more, no less. The challenge is to maximise their use - and it’s possible, provided you approach the issue methodically. All accomplishment in life, other than that which results by accident, passes through three stages - the goal, the plan, and the action. By maintaining this sequence, you can better organise yourself to squeeze more out of those twenty-four hours... 1. Identify what is strategic - to you. Know exactly why you’re doing what you’re doing. Identify strategic issues - the essentials of your job or the main reasons why you are employed in your current position - and isolate them from those that are non-strategic. An excessive number, more than six, say, indicates that you need to clarify your role description. Free yourself of the non-strategic issues: eliminate or reduce them significantly - usually by delegating. 2. [...]

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8 Tips to Help You Get on Well with Other People

By |2019-09-27T13:03:32+10:00June 3rd, 2015|Uncategorized|

We all want to be accepted and well liked by our staff and colleagues, if for no other reason than that it makes our task as managers so much easier. Managers should be easy to get along with and understand other people. If you want to win friends within your organisation, here are some well-proven principles for you to consider... 1. Always be open and honest. Gain a reputation for being a straightshooter. To be open with people, you will need three qualities: Expressing your own views openly and accepting responsibility for your own actions. Reacting honestly to incoming information. Indeed, where an important decision is required from you, disagreement is often better than indifference. Making sure that other people are quite clear where you stand on a particular issue. 2. Empathise with other people. If we make a practice of putting ourselves into the shoes of other people, we [...]

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Handle Drop in Visitors and Save Time in 8 Simple Steps

By |2019-09-27T13:03:33+10:00June 1st, 2015|Uncategorized|

As a manager, you might adopt an open-door policy - a noble objective. Total accessibility, however, can be counterproductive and waste your valuable time. Unless you are prepared to control the extent to which unexpected visitors take up your time, your efficiency as a manager will suffer. Limiting the time taken up by drop-in visitors demands courtesy, good judgement, and tact. Here's some advice to help you minimise the debilitating effects of those often trivial and time-consuming drop-in visits... 1. Have your assistant intercept all visitors. Your personal assistant, if you have one, should discreetly screen all visitors. Most routine problems can be handled in this way. If not, three strategies are possible: Determine the purpose of the visit and make an appointment. The assistant might say 'The manager is busy now. Can I contact you when the manager's free?' Or the assistant might say 'The manager is busy at [...]

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Quick Steps to Challenging Your Employees

By |2019-09-27T13:03:34+10:00May 29th, 2015|Uncategorized|

To inspire your employees to try something new and challenging outside their normal work environment, why not assign them a task or two, every now and then. Here are some ideas: Present a proposal to management Organise a company social lunch Write a media/press release Install a new system Create a team to work on a new assignment Plan a convention or conference Supervise a team Handle negotiations with a customer Represent the company at the careers expo or trade show Make a speech for the organisation Go on a business trip to another country Go to a campus to recruit Work for a short time in another unit of the organisation Manage an office renovation project Design office layout Work on a project with a tight deadline Manage the visit of a corporate official or VIP Launch a new product/service Or why not give them the opportunity to do [...]

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11 Ways to Listen Actively

By |2019-09-27T13:03:35+10:00May 25th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Listening accounts for well over half of a manager's communication time, and it is unquestionably the weakest link in the communication chain. We simply don't listen well enough. The failure is not in the hearing, but in our ability to attend to what we hear. Listening is hard work. It's so easy to 'switch off'. If only we listened attentively and with empathy, we would eliminate so many misunderstandings, arguments, delays, and mistakes. Become a better listener by adhering to the following advice... 1. Commit yourself to each individual act of listening. Whenever you need to hear everything someone is saying, commit yourself - really commit yourself - to do so. Say to yourself, 'The most important thing in my life at this moment is to understand this person's feelings and views.' Accordingly, focus all of your listening capacity on the speaker for the next five, fifteen, or fifty minutes. [...]

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9 Quick Tips on How to Delegate

By |2019-09-27T13:03:36+10:00May 20th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Short Courses, Training|

Managers get things done through other people. They delegate primarily because it makes their job easier. If they try to do everything themselves, they become unnecessarily burdened; their performance and health deteriorate; they fail to develop their staff adequately; and, in time, the organisation will suffer. Indeed, many writers believe that the ability to delegate is the main distinguishing feature between good and bad managers. Knowing how to delegate is a crucial management and leadership skill... 1. From your prioritised jobs, select one to delegate. List in priority order those tasks you might consider delegating. To qualify for this list, a task should be taking too much of your time, be not strictly related to your key role, be rather routine, be appropriate and challenging for another staff member, or be better undertaken by someone with more appropriate skills or know-how than yours. The purpose of delegating is not just [...]

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How to Give Feedback

By |2020-08-05T10:13:51+10:00May 18th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Soft Skills, Training|

Contact Us Feedback is a powerful management process. If used effectively, it will maintain or improve your employees' output and, in turn, improve the overall performance of the organisation. Employees want feedback because it helps them learn about themselves and their performance. To provide effective feedback - positive or negative - consider these guidelines... 1. Provide feedback continually. Whether informal, on-the-run comments or formal performance reviews, feedback will be less traumatic and more effective if it is given continually. Continuity of reporting is essential. 2. Provide immediate feedback if possible. Feedback will have maximum effect if given while the behaviour is fresh in the minds of both parties. The most powerful feedback is given when you actually catch someone doing the right or wrong thing. Delayed feedback should occur only if it would embarrass the employee in front of others or if you require further information. 3. [...]

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Energising Employees

By |2019-09-27T13:03:37+10:00May 15th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Schools, Soft Skills, Uncategorized|

Why do employees need to be energised? Shouldn’t they be responsible to do that for themselves? Managers and employers are becoming more and more aware that energising employees benefits, not only the employee, but the whole company or organisation. If the working team are motivated and feel supported by their bosses, nothing can stand in their way! Here are 6 reasons where energising may need to occur and why: If the company has recently experienced downsizing and severe organisational change, employees may feel unsettled and insecure about their positions. This could cause them to be less productive than possible. Ensure you create an environment that rebuilds trust and empowers those who are still working at the organisation. They will be re-energised and ready to progress. Employees today, because of generational differences, prefer to be more self-directed rather and autonomous rather than constantly directed and managed. If you allow your employees [...]

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8 Tips to Prepare for Your Next Speech

By |2019-09-27T13:03:37+10:00May 13th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Short Courses, Soft Skills, Training|

Managers are frequently called on to speak at professional meetings, service clubs, and community groups, and to present briefings or reports within their organisation. If a speech has been well prepared, with a definite purpose, and well-rehearsed, it will be successful. The most effective public speakers faithfully observe several important steps when preparing for a speaking engagement. As you prepare for your next speech, you might also wish to adhere to these proven guidelines... 1. Understand clearly why you have been invited. Before accepting an invitation to speak, be sure you know why you were invited and what the audience wants to hear. Decline the invitation if you feel you have little to contribute on the topic. 2. Sketch out a brief plan of attack. Three preliminary considerations must be addressed before beginning: First, clarify the purpose of your speech - to persuade, inform, amuse? What do you want your [...]

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9 Secrets to Leading Others to Your Way of Thinking

By |2019-09-27T13:03:40+10:00May 4th, 2015|Uncategorized|

Verbal brawling shows a lack of control and an inability to use those vital skills of persuasion. Managers must be able to present their particular point of view or to express an opinion on an issue without being too emotional or engaging in a bout of verbal fisticuffs. Here’s a peaceful way of persuading people to accept your line of thinking and ideas... 1. Avoid arguing with extremists. Until you are shown otherwise, you must assume that others have some fairly good reasons for taking the position they do in any debate or argument. Indeed, most people are rational, so you can always hope to persuade them to accept your point of view. However, remember that, if someone is a fanatic to a cause, you’ll be unlikely to convince them. 2. Analyse your stance before you get involved. Be convinced that the subject or issue is worth arguing about. Will [...]

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Strengthen Your Self-Discipline Muscles Today!

By |2019-09-27T13:03:40+10:00May 1st, 2015|Uncategorized|

What comes to mind when you hear the word self-discipline? It can often sound like a negative term where we visualise ourselves chained to a desk for days on end, or forcing ourselves to do 100 push-ups a day (Ouch!). Perhaps we need to change our view about self-discipline? Self-discipline stretches our will power, work ethic and persistence muscles. Sounds like the muscles we need for success…Interesting. Self-discipline gives you more control over your day, projects, work situation and family life so that instead of scrabbling to meet ends with all areas of your life, you are able to regulate yourself and achieve excellence. It promotes time management and effective planning so that the goals you need to meet are achieved. At Global Training Institute we ensure that when you are completing a qualification with us, you are able to plan it into your life in a constructive and effective [...]

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Develop a Business Plan Today

By |2019-09-27T13:03:40+10:00April 29th, 2015|Uncategorized|

A strategic plan is the ‘where’ of the planning process - where you plan to be at some point in the future. The ‘how’ is the business plan - how you are going to achieve the 'where' of the strategic plan. The business plan usually focuses on a 12 to 18 month period, setting out in operational terms what must be done. Again, the planning process and the commitment to it are the keys. Here are the main steps in the business-planning process... 1. Consider adopting a strategic approach. A useful strategic approach to adopt in drafting a business plan is to see the plan as comprising three main sections - the NOW analysis, the WHERE analysis, and the HOW elements of the plan… The NOW analysis outlines where the organisation is now and would consist of a business diagnostic or situational analysis. The WHERE analysis contains essential information linking [...]

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8 Easy Tips to Help You Get Rid of Your Bad Habits

By |2019-09-27T13:03:41+10:00April 27th, 2015|Qualifications Diploma, Resources, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Uncategorized|

Habits get a ‘bad’ name when those dispositions to act in a certain way have negative effects on you and others. Consistently being late for meetings, for example, becomes a bad habit when your reputation is damaged and those with whom you are scheduled to meet are adversely affected. Getting rid of bad habits is rarely a straightforward process. If bad habits - smoking, procrastination, perfectionism, gambling, time-wasting, and the like - are getting in the way of the achievement of your life and career goals, here are some key considerations... 1. Decide which habits you seriously want to change. Acknowledging that you have bad habits because others say so won’t change you for the better in the long term. Through embarrassment, you may clean up your messy desk because your colleague comments on it, but it will soon get messy again unless you change your behavior. Ultimately, you will [...]

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6 Tips to Developing a Succession Plan

By |2019-09-27T13:03:42+10:00April 22nd, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Succession planning has come a long way from the days when it usually meant simply putting names in boxes on organisation charts. Effective succession planning has evolved to a process by which successors are identified for key positions, and career development and associated activities are planned accordingly. Here are the key steps in developing an effective succession plan... 1. Decide on the depth of your succession plan. Although the most common model for corporate succession planning focuses on the most senior jobs in the organisation (the top two or three tiers), a broader-based model where a similar philosophy and processes are applied to a much larger population (managerial, professional, and administration) is becoming popular. Sustaining the devolved model will require continued support of a committed management, so that identified successors will embrace the priority given to this process. 2. Identify the specific qualities you seek in suitable candidates. Whatever you [...]

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Learn How to Handle a Media Interview Today

By |2019-09-27T13:03:42+10:00April 20th, 2015|Uncategorized|

The press and broadcasting media can offer great opportunities to publicise a positive aspect of your organisation. They can also cause problems and create embarrassment when they find that something has gone wrong. These are the two sides of the media coin - and you must be prepared for both. So you could find yourself talking to journalists when you send out a press release and the media respond to it, or when the media themselves have nosed out a story about your company. Are you prepared to cope with such interviews? The following suggestions will help... 1. Know the medium. When providing an interview for any medium, it's important to know its peculiarities. Newspapers cover stories in greater depth, need more backgound material, and seek human-interest items with local angles. Television newsrooms rarely send crews on good-news stories without first making an appointment; but they can disconcertingly arrive unannounced [...]

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Realising the Benefits of Training

By |2019-09-27T13:03:43+10:00April 17th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Training|

Training is a vital way to keep up to date with new technology, trends, and skills, as well as improving staff motivation and overall business functions. Through training you ensure that you are being resourceful, running the business effectively, and creating staff who are assets to the organisation. If you are considering implementing training within your business/organisation or wondering why it is necessary, here are some valuable benefits as to why training is worthwhile: Business Benefits Despite the size or type of a business, training can impact its effectiveness. Research shows that in a business where training is valued and implemented, productivity increases. Staff who receive training can be up to 230% more productive than those who do not experience training. (Source: Smith A., 2001, Return on Investment in Training: Research Readings, NCVER, pdf - 359K) Higher productivity can affect the entire business, allowing it to expand and increase market share. [...]

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How to Prepare to Bring About Change

By |2019-09-27T13:03:43+10:00April 15th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training|

Planning for change can occupy a great deal of a manager's time and energy, but it is not a process that can be left to chance: it can be tricky and disruptive if handled badly. Whether implementing a new job-rotation scheme, rearranging the office layout, introducing new technology, relocating your manufacturing operations, or anything else, a manager must use a preliminary, systematic planning approach to bring about successful change later... 1. Be convinced that change is necessary. Are you sure that the intended change is sound and that there is every likelihood it will succeed? Is it practical, ethical, cost-effective? Will it solve more problems than it will create? Is it based on untested theory or speculation, on fashion, or a whim? Are the risks acceptable? Has it proven successful elsewhere? Can you specifically identify projected improvements in productivity? There is little to be gained from adopting a plan that [...]

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10 Great Tips to Boost Your Self-Confidence

By |2020-12-14T11:52:11+10:00April 13th, 2015|Uncategorized|

10 Great Tips to Boost Your Self-Confidence Personal confidence is something most of us would like more of. Where do we turn to get it? To ourselves, of course, by bolstering and developing those areas that need attention. Increasing self-confidence is primarily a matter of finding out what makes us feel good about ourselves and then practicing the relevant behavior patterns. To grow in confidence yourself, here are 10 Great Tips to Boost Your Self-Confidence 1. Set realistic targets for yourself. Self-confidence will not turn you into Superman or Wonderwoman - only allow you to make the best of what you are personally capable of doing. So set reasonable and realistic expectations for yourself, rather than compare yourself with others. Keep upgrading your own standards in lifestyle, behaviour, relationships, and professional achievements. 2. Know what you do best. If you stop and think about even the small things you [...]

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How to Apply the Principles of Best Practice

By |2019-09-27T13:03:44+10:00April 8th, 2015|Leadership, Qualifications, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Short Courses, Soft Skills, Training|

In an age of increasing deregulation, technological change, and new competitive attitudes, organisations must become nationally - even internationally - competitive. To do so, it is essential to pursue ‘best practices’ - comprehensive, integrated, and cooperative approaches to the continuous improvement of all parts of an organisation’s operations. Leading-edge companies achieve world- class standards of performance in this way. Here are the general principles of best practice. Consider adopting them... 1. Develop a shared vision and strategic plan. Central to achieving best practice is a vision of world-class performance, shared by everyone in the organisation, translated into action through a strategic plan. 2. Ensure that your bosses are committed. Committed bosses are essential to drive and support change processes. And one of their key roles is not only to provide leadership but also to recognise and encourage leadership at all levels of the organisation. 3. Provide a flatter organisational structure. [...]

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5 Quick Tips to Help You Dress the Part

By |2019-09-27T13:03:45+10:00April 6th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Workshops|

Britain’s leading image consultant, Mary Spillane, says in 'Presenting Yourself' that ‘a poor image is self-defeating; it gets in the way of you projecting your true qualities and abilities. Many of us wish this wasn’t the case, that we should be assessed only on our achievements, not on any additional, superficial factor, such as appearance’. But, she insists, how we are packaged speaks volumes about how we value ourselves and respect others, about our sense of quality, creativity, and professionalism. Appearance matters for aspiring executives - and the following provides some useful introductory advice... 1. Know why we are reluctant to look the part. According to top US image consultant Susan Bixler, most aspiring executives fail to maintain a polished professional appearance for four main reasons: Self-consciousness: many feel they would give the impression of being dressy merely to cover technical deficiencies. Cost: most believe looking good would be expensive. [...]

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