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How to Compile an Effective Questionnaire to Advantage Your Business

By |July 29th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Target Markets, Target Markets, Training|

Questionnaires are used for a variety of reasons – to gather information, to survey opinions or attitudes, to measure customer satisfaction, or to drive market research. But although sophisticated questionnaires usually require professional expertise to compile, administer, analyse, and interpret, you can construct simple instruments for surveys, interviews, and focus groups by following these guidelines… 1. Be clear about what you’re looking for. Before you begin designing any questions, articulate clearly what need or problem you want to address using the information you intend to gather from the survey. Why are you doing the evaluation? What do you hope to accomplish? For example, questionnaires can measure attitudes, market trends, consumption patterns, beliefs or expectations about your services or products, the effect of competition, media, etc. Having a clear focus will help you frame your questions. 2. Select the appropriate method. How will you administer your questionnaire – by post, telephone, [...]

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How to Apply the Principles of Best Practice

By |April 8th, 2015|Leadership, Qualifications, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Short Courses, Soft Skills, Training|

In an age of increasing deregulation, technological change, and new competitive attitudes, organisations must become nationally - even internationally - competitive. To do so, it is essential to pursue ‘best practices’ - comprehensive, integrated, and cooperative approaches to the continuous improvement of all parts of an organisation’s operations. Leading-edge companies achieve world- class standards of performance in this way. Here are the general principles of best practice. Consider adopting them... 1. Develop a shared vision and strategic plan. Central to achieving best practice is a vision of world-class performance, shared by everyone in the organisation, translated into action through a strategic plan. 2. Ensure that your bosses are committed. Committed bosses are essential to drive and support change processes. And one of their key roles is not only to provide leadership but also to recognise and encourage leadership at all levels of the organisation. 3. Provide a flatter organisational structure. [...]

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5 Quick Tips to Help You Dress the Part

By |April 6th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Workshops|

Britain’s leading image consultant, Mary Spillane, says in 'Presenting Yourself' that ‘a poor image is self-defeating; it gets in the way of you projecting your true qualities and abilities. Many of us wish this wasn’t the case, that we should be assessed only on our achievements, not on any additional, superficial factor, such as appearance’. But, she insists, how we are packaged speaks volumes about how we value ourselves and respect others, about our sense of quality, creativity, and professionalism. Appearance matters for aspiring executives - and the following provides some useful introductory advice... 1. Know why we are reluctant to look the part. According to top US image consultant Susan Bixler, most aspiring executives fail to maintain a polished professional appearance for four main reasons: Self-consciousness: many feel they would give the impression of being dressy merely to cover technical deficiencies. Cost: most believe looking good would be expensive. [...]

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11 Things You Didn’t Know About How to Say Thank You

By |April 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Uncategorized|

Saying 'thank you' has been called the neglected art. Indeed, there is a reluctance among some managers to express adequate appreciation for a job well done. A few simple, well-placed thanks, however, can do wonders to improve the performance of your staff. To maximise the benefits of this powerful word, here are a few useful suggestions... 1. Speak up. Silent gratitude isn’t much use to anyone; you should never mistake your warm feelings and beaming smiles for the art itself. If you express your gratitude to a colleague, though, don't cheapen the value of the well-earned thanks by mumbling the words or by being embarrassed. Think about what you're going to say and how you're going to say it. Even a simple thanks sometimes requires preparation. 2. Say it - and mean it. Every time we express sincere appreciation, we give value to the other person. Our words say, 'You [...]

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Accomplish More with a Personal Achievement List

By |February 13th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training|

In our previous blog post we spoke about the benefits of having and maintaining a personal achievements list in order to make this year your year of success. Personal Achievement Lists are often overlooked in our busy lives, however the value of knowing what you want to achieve and being able to tick them off as you see each one come to pass is priceless. Don't let this year get away from you! Make the most of each day by knowing what it is you want to accomplish. We have compiled some information, stories and quotes to further your understanding on the topic. Viewpoint "I long to accomplish a great and noble task, but it is my chief duty to accomplish all tasks as though they were great and noble. The world is moved along, not only by the mighty shoves of its heroes, but also by the aggregate of [...]

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Never Give Up: Part 2

By |October 24th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Corporate Governance, Schools, Soft Skills, Training|

In this blog, we are continuing along the theme of success by 'Never Giving Up'. This concept is often easier said than done, however, it is vital for your success. If it doesn’t work These are basic principles that you can apply in business any time you feel it’s not worth going on. Remember - Never giving up doesn’t mean keeping on doing the same thing when it doesn’t work. It means keeping on working towards your goal no matter what and learning from your failures and getting smarter and better each time. So, if you are in business remember to shake it off and step up out of the “well” that we find ourselves in sometimes, whether business or financial. Don’t repeat mistakes We need to stop beating up on ourselves. Everyone has a past that they would like to change but that can’t be done so it should [...]

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How to get more out of your Business

By |September 1st, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Whether a business is big or small, you own it, manage it, or are the owner-manager, you’re always on the lookout for ways to increase its profitability. The consensus among respected writers in the field of business growth and profitability is that there are ways to get more out of a business—to make it grow and prosper. Here are some of those strategies... 1. Know what business you’re in. Even though the importance of knowing the nature of your business sounds straightforward, a significantly large proportion of businesses have never addressed this important issue. Even seemingly similar businesses may vary when it comes to defining their nature. Boeing makes planes, Qantas is in the transport and travel businesses, and Virgin Blue is in the hospitality business transporting people to their tourist and business destinations. The Ford family of the Ford Motor Company and its then CEO Jacques Nasser disagreed on the [...]

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