Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

8 Steps to Implementing a Great Mission Statement

By |July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

You’ve followed the suggestions provided on previous pages about developing a mission statement and are now ready to implement that mission. If you’ve used an inclusive process to develop the statement, your efforts will be rewarded in this implementation phase: you’ve demonstrated an understanding of the importance in the development of acceptance, commitment, and ownership. Now, in implementation, you can benefit from your efforts thus far… 1. Form an ad hoc committee. Select a working party representative of all groups in the organisation – management and staff. This team, established for the specific purpose of successfully implementing the new mission, will be disbanded after this intention has been realised. By being expansive about committee membership, you will give every group an opportunity to be involved in the implementation process. Make sure that each working party member wants to be involved and, therefore, is prepared to give the task the priority [...]

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12 Tips to Ending Procrastination

By |April 27th, 2020|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Target Markets, Training|

Procrastination is one of the main reasons we don't perform to our full potential. It is a comfortable human habit that is not easy to break. But if you allow procrastination to become deeply entrenched, it can wreck your personal effectiveness and, in turn, the effectiveness of your organisation. Here are a dozen simple techniques that people have successfully used over the years to beat procrastination. Through the application, you can discover which will work best for you... 1. The priorities plan If you are forced into procrastination beyond your control because there are just too many tasks and so little time, do the important things first. Prioritise and give the greatest and immediate attention to the most pressing jobs. 2. The divide-and-conquer strategy If you are procrastinating because of the sheer awesomeness of a task, the key is to break it up into smaller, more manageable components. Once you [...]

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Make a Good Impression on the Telephone Today

By |April 24th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, Schools, Soft Skills, Training|

Often, the only impression a customer or client gains of your organisation is the one generated by your staff on the telephone. Research has shown that poor telephone etiquette can result in poor public relations and millions of dollars in lost revenue. Having invested large sums of money in equipment to improve communications with customers, some organisations simply forget to invest in the human skills. First, consider the following advice... 1. Know what really frustrates your callers. Organisations have suffered in recent years through staff failure to use the telephone appropriately. Recent research reveals that the main frustrations customers or clients experience today in dealing with organisations by telephone are these: taking too long to answer being put 'on hold' and forgotten being transferred and having to repeat the inquiry being answered by voice mail and other 'machines' not having calls returned music on hold, rudeness, perceived indifference, not [...]

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The Secret to Gaining Power and Influence

By |July 1st, 2015|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Enthusiastic and committed managers strive to get things done by exerting influence, a process that involves the use of power. If you have power, you can influence the behaviour of others and get people to do what you want them to do. Normally power should come with the job; but you can gain it by other means. Here are some of the ways in which you can accumulate power in your organisation... 1. Gain control by moving into a position of power. Seek promotion. Power and influence are normally part and parcel of the formal authority vested in a senior managerial position. But remember that, as well as using your recognised title and role in the organisation, you may need to bolster this legitimate coercive power with other forces to increase your influence over others… 2. Gain control over resources. You will gain additional power over others if you are [...]

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Quick Steps to Challenging Your Employees (2)

By |June 27th, 2015|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, Schools, Soft Skills, Training|

To inspire your employees to try something new and challenging outside their normal work environment, why not assign them a task or two, every now and then. Here are some ideas: Present a proposal to management Organise a company social lunch Write a media/press release Install a new system Create a team to work on a new assignment Plan a convention or conference Supervise a team Handle negotiations with a customer Represent the company at the careers expo or trade show Make a speech for the organisation Go on a business trip to another country Go to a campus to recruit Work for a short time in another unit of the organisation Manage an office renovation project Design office layout Work on a project with a tight deadline Manage the visit of a corporate official or VIP Launch a new product/service Or why not give them the opportunity to do [...]

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How to Safeguard People’s Privacy

By |June 24th, 2015|School of Business, School of Management, Soft Skills|

The exponential growth of the Internet and electronic facilities has heightened concerns about people’s privacy. Some governments have tried to address the problem by introducing new privacy laws. Australian legislation in 2001, for example, required most businesses to rethink how they collect and use information about clients and customers. Even if you’re not affected by formal legislation at this stage, it is in your own interests (and those of others) to review the way information is collected and used in your organisation... 1. Review how you collect and use data in your business. Most difficulties associated with the expected use of personal information can be overcome by obtaining individuals’ consents when any information is collected. The main privacy concern for most people is whether and how their information is being accessed by organisations other than the one undertaking the collection. Be open about planned usage. If, for example, information being [...]

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Get the Most out of Your Advertising Dollar with these 9 Effective Ways

By |June 22nd, 2015|Uncategorized|

Increased sales depend on a unified, coherent, and consistent marketing program; and advertising is one of marketing's major activities. The success of many businesses depends on effective advertising, which these days can be quite expensive. The following guidelines will help you to maximise your advertising dollar... 1. Be aware that advertising can work. 'I don't believe in advertising. We ran an ad three years ago and didn't get one call!' Plenty of businesses say this each time the idea of advertising is raised - but they never get around to evaluating where the ad was placed, what it said, its size, its audience and particularly why they thought a one-shot ad would produce results. If only they had considered the following advice: 2. Select the appropriate media. The key to successful advertising is to use the right medium to reach the right people - national, state, and local newspapers and [...]

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Identifying Employee’s Training Needs

By |June 19th, 2015|Soft Skills, Training|

When choosing what training is right for your business, it is important to assess what the needs of the employees are so that the training is matched appropriately. There is training available for all staff members, including entry level workers to managers and board executives. To help identify the needs of specific employees, ask the following questions: What skills and knowledge are required for staff members to efficiently fulfil their roles? How is their success measured? Are the employees meeting these levels? Don’t hesitate to ask your employees. They will be your best information resource. Matching needs with training Explore the many Training Packages across the different industries to identify which ones matches the needs of employees. Training Packages outline what skills will be acquired throughout the course and how they will be assessed. Gauge employee’s response To ensure that the training investment does not go to waste, gauge whether [...]

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7 Tips to Help Negotiate a Better Deal

By |June 15th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Training|

Despite the best efforts of some of the world’s best academics and practitioners to develop winning strategies, there is no universal set of irrefutable rules governing the complex process of negotiation. We do know, however, that good negotiators must be flexible. They must walk a fine line between domination and appeasement, embracing a range of proven behaviors including the following... 1. Know exactly what you want and draw two lines. This is the key. Determine your bottom line position before beginning negotiation, by identifying your goal specifically, with dates, numbers, prices, and so on. Imagine yourself drawing this proverbial 'line in the sand' and then drawing a second line a few steps in advance of it. The second will be the line at which you begin negotiations. In this way, at worst, you'll be negotiated back to your first line in the sand. 2. Make sure this person can say [...]

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What Everyone Ought to Know About How to Conduct a Successful Meeting

By |June 10th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Every manager needs to master the skill of chairing a meeting. Participants will leave a meeting chaired effectively with a sense of accomplishment and a clear understanding of future directions and tasks. If you want to chair successful meetings, follow these important steps... 1. Start on time. When you wait for latecomers, you penalise those who have arrived on time - and you inadvertently reward those who come late. Before long, everyone will arrive late. So how do you get people to your meetings on time? By starting on time! Always. 2. Get the meeting off to a business-like start. Welcome and introduce yourself and the other participants and, if necessary, explain their roles. Clarify the objectives of the meeting, ensuring that each member understands the task at hand and is aware of the expertise available in the group. Be brisk and businesslike. 3. Preview and confirm the agenda. Check [...]

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Get Yourself Organised – and Save Time in 8 Simple Ways

By |June 8th, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

Time is a constant. There are twenty-four hours in a day, no more, no less. The challenge is to maximise their use - and it’s possible, provided you approach the issue methodically. All accomplishment in life, other than that which results by accident, passes through three stages - the goal, the plan, and the action. By maintaining this sequence, you can better organise yourself to squeeze more out of those twenty-four hours... 1. Identify what is strategic - to you. Know exactly why you’re doing what you’re doing. Identify strategic issues - the essentials of your job or the main reasons why you are employed in your current position - and isolate them from those that are non-strategic. An excessive number, more than six, say, indicates that you need to clarify your role description. Free yourself of the non-strategic issues: eliminate or reduce them significantly - usually by delegating. 2. [...]

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8 Tips to Help You Get on Well with Other People

By |June 3rd, 2015|Uncategorized|

We all want to be accepted and well liked by our staff and colleagues, if for no other reason than that it makes our task as managers so much easier. Managers should be easy to get along with and understand other people. If you want to win friends within your organisation, here are some well-proven principles for you to consider... 1. Always be open and honest. Gain a reputation for being a straightshooter. To be open with people, you will need three qualities: Expressing your own views openly and accepting responsibility for your own actions. Reacting honestly to incoming information. Indeed, where an important decision is required from you, disagreement is often better than indifference. Making sure that other people are quite clear where you stand on a particular issue. 2. Empathise with other people. If we make a practice of putting ourselves into the shoes of other people, we [...]

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Handle Drop in Visitors and Save Time in 8 Simple Steps

By |June 1st, 2015|Uncategorized|

As a manager, you might adopt an open-door policy - a noble objective. Total accessibility, however, can be counterproductive and waste your valuable time. Unless you are prepared to control the extent to which unexpected visitors take up your time, your efficiency as a manager will suffer. Limiting the time taken up by drop-in visitors demands courtesy, good judgement, and tact. Here's some advice to help you minimise the debilitating effects of those often trivial and time-consuming drop-in visits... 1. Have your assistant intercept all visitors. Your personal assistant, if you have one, should discreetly screen all visitors. Most routine problems can be handled in this way. If not, three strategies are possible: Determine the purpose of the visit and make an appointment. The assistant might say 'The manager is busy now. Can I contact you when the manager's free?' Or the assistant might say 'The manager is busy at [...]

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Quick Steps to Challenging Your Employees

By |May 29th, 2015|Uncategorized|

To inspire your employees to try something new and challenging outside their normal work environment, why not assign them a task or two, every now and then. Here are some ideas: Present a proposal to management Organise a company social lunch Write a media/press release Install a new system Create a team to work on a new assignment Plan a convention or conference Supervise a team Handle negotiations with a customer Represent the company at the careers expo or trade show Make a speech for the organisation Go on a business trip to another country Go to a campus to recruit Work for a short time in another unit of the organisation Manage an office renovation project Design office layout Work on a project with a tight deadline Manage the visit of a corporate official or VIP Launch a new product/service Or why not give them the opportunity to do [...]

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Develop your Emotional Intelligence: Increasing your Self-Awareness

By |February 25th, 2015|CSQ, Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Short Courses, Shortcourses, Soft Skills, Training, Workshops|

Our emotions provide us with valuable information about ourselves, others, and situations. From frustration to contentment, from anger to elation, we confront these varying emotions daily in the workplace. The key is to use our emotions intelligently - by being aware of their presence and intentionally using them to guide our behavior to enhance our situation. This process comprises two elements, says Hendrie Weisinger in 'Emotional Intelligence at Work' - first (considered here), we need to understand our emotions and develop self-awareness and, second, we must know how to manage those emotions to best advantage in the workplace. 1. Understand the meaning of emotional intelligence. Emotional intelligence is ‘the ability to monitor one’s own and other people’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action’. For example, if a client drives you crazy to the point of anger, do you [...]

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Get the Most Out of a Conference, Seminar, or Workshop

By |February 23rd, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training|

To stay on top of your career and ahead of your competition, you have to make learning a lifelong, ongoing process. Conferences, seminars, and workshops are acknowledged forms of training, information-gathering, and networking. They are usually short, practical, and up to the minute. But such events must be more than just a day away from the office. If you want to take full advantage of these opportunities to invest in yourself, you’ll need to be aware of the following advice... 1. Prepare yourself beforehand. Your attendance and participation are investments in yourself, so don’t leave preparation to the last minute or allow ‘emergencies’ to limit your pre-event preparation… Study the agenda, and focus on what you want to get out of the event. Talk to your boss about the program and find out whether there is information you should concentrate on. Do any pre-reading, recommended or otherwise, that will increase [...]

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Online Training…Easy or Not?

By |November 21st, 2014|Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

So in order to get anywhere in this life you need education right? And I am not talking about just straight book learning or what you would think about when you think school but everything whether it be a masters in biochemistry or a class in window tinting. The great thing about this age of computers and the internet is that education has become so much more accessible—online training can be a reality no matter where you are in the world. Online training means any type of learning that is delivered completely online. The distance could be across town or it could be across the country or across the world for that matter. More and more the universities of the world are offering classes and you can imagine the increased accessibility that people have now to a quality online training. So what are the pros and what are the cons of [...]

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