Global Training Institute | RTO No. 31192 | Call: 1800 998 500|info@globaltraining.edu.au

How to Take the Heat out of Confrontation

By |2019-09-27T13:04:38+10:00July 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Soft Skills, Training|

Confrontations are unpleasant but inevitable. What is important is that they can provide valuable opportunities to identify and deal with problems that otherwise might have simmered undetected. But there is a technique to handle them constructively. When you find yourself in face-to-face confrontations, here is what you can do to defuse, resolve, and profit from that potentially explosive situation... 1. Make confrontation constructive. For a confrontation to become a beneficial episode, it should provide the following outcomes: The other person’s behaviour changes in the manner desired. The self-esteem of the other person is preserved. Your relationship with the other person remains intact. These outcomes can be realised if you remain objective about the other person’s undesirable behaviour, listen to the other person’s response, identify the effects, describe future expectations, and commit or agree to future behaviour. 2. Choose the time and place. Don’t fuel the fire by initiating any conflict in public. [...]

Comments Off on How to Take the Heat out of Confrontation

Staying Competitive Through Training

By |2019-09-27T13:05:05+10:00April 4th, 2014|Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Do you ever feel like everything has changed from one day to the next? All of as sudden, Google has changed their SEO techniques...all of a sudden, new legislation has been passed within your industry and systems need changing. Change is constantly occurring and if we don't make a conscious effort to keep up with it, it is easy to be left behind.  Industries are constantly changing with technology, system updates, legislation etc. To ensure you stay on top of these changes and even lead the way, training is essential. By encouraging your employees to partake in recognised training that is constantly updated and renewed, your business will be kept up-to-date with the latest developments. Some benefits include: Business Opportunities If your staff are acquiring new skills within the industry, they will be more prepared to offer ideas, suggestions and develop new innovative systems or structures. This gives businesses a [...]

Comments Off on Staying Competitive Through Training

Developing Staff through Delegation

By |2019-09-27T13:05:21+10:00February 7th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Soft Skills, Training, Uncategorized|

In our last blog post we discussed some simple steps towards effective delegation. We've compiled a few extra tips, stories and suggestions to equip you even more in this area of management.  "Delegation is difficult. It is perhaps the hardest thing that managers have to do. The problem is getting the balance right between delegating too much or too little and between over- or under-supervision. When you give someone something to do you have to make sure that it gets done. And you have to do that without breathing down his (or her) neck, wasting your time and his, and getting in the way. There has to be trust as well as guidance and supervision." Michael Armstrong, How to be an Even Better Manager, Kogan Page, London, 1988, p. 118. Here's an idea Leadership skills are becoming more important in the workplace - and not just for managers. As organisational structures [...]

Comments Off on Developing Staff through Delegation

How to use Delegation to Develop Your Staff

By |2019-09-27T13:05:22+10:00February 5th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Soft Skills, Training, Uncategorized|

In a nutshell, managers need to delegate to get things done. But, if used wisely, delegation has additional advantages. It can enrich the work of your staff, develop their management skills, instil in them a sense of commitment to the organisation’s goals, reveal to you their previously undisclosed talents, and prepare them for advancement. Delegation can indeed be a rewarding tool for staff development - provided you adhere to a number of important principles... Do you sometimes feel like this? 1. Try not to delegate only to the most capable people. Resist the temptation to delegate only to the most capable staff members. Certainly the strong will get stronger - but the weak will only get weaker. By distributing assignments widely, you will be building a team of versatile performers and a handy group to have when emergencies arise. When delegating to someone who has less than ideal experience, [...]

Comments Off on How to use Delegation to Develop Your Staff
Go to Top