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How to Avoid Causing Conflict

By |July 3rd, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Leadership, School of Management, School of Project Managment, Schools, Training|

Conflict is inevitable in any organisation. When handled properly, it can contribute significantly to personal and organisational health. It can improve understanding and produce innovative solutions to problems. When handled poorly, however, it leads to hurt feelings, damaged relationships, and low morale. Managers must be able to minimise hostility between themselves and their staff members; and the best way to manage harmful conflict is to prevent it from ever arising. Here are some suggestions... 1. Learn to be an effective communicator. Communication is the lifeblood of an organisation. Conflict is often caused by people not listening to or understanding each other. Misunderstandings can result in accusations, blame, and personal attacks. At times, there is no real conflict, simply misinterpretation. Work at improving your communication skills for listening and speaking so that you minimise misunderstanding. Convey the need for clarity in all your discussions. 2. Keep your staff informed. By [...]

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Here’s Why Top Australian Companies Invest in Training

By |January 9th, 2020|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Is it coincidental that Australia’s most progressive companies spend as much as 10 to 20 percent of their annual payroll on training? Not at all. There is a definite link between business success and the employer's attitude towards Nationally recognized training. It pays to train! Training is an investment in the immediate future. It's not just an overhead cost! As well known American seminar speaker, Tom Hopkins is oft to say, "No train ... no gain”. High-performance businesses are twice as likely to train the owners and managers and to train twice as many employees as low-performance businesses. No matter what the industry or the size of your business, both international and national research shows that training brings direct benefits to business - Increased: performance profits - a positive return on investment - of more than 30 percent - "money in the bank" productivity – greater output. People who receive [...]

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11 Things You Didn’t Know About How to Say Thank You

By |April 2nd, 2015|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Uncategorized|

Saying 'thank you' has been called the neglected art. Indeed, there is a reluctance among some managers to express adequate appreciation for a job well done. A few simple, well-placed thanks, however, can do wonders to improve the performance of your staff. To maximise the benefits of this powerful word, here are a few useful suggestions... 1. Speak up. Silent gratitude isn’t much use to anyone; you should never mistake your warm feelings and beaming smiles for the art itself. If you express your gratitude to a colleague, though, don't cheapen the value of the well-earned thanks by mumbling the words or by being embarrassed. Think about what you're going to say and how you're going to say it. Even a simple thanks sometimes requires preparation. 2. Say it - and mean it. Every time we express sincere appreciation, we give value to the other person. Our words say, 'You [...]

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Becoming a Workplace that Values Training

By |March 27th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Soft Skills, Training, Workshops|

Organisations that place a high value on training their employees are often the most successful and thriving companies. The organisation reaps the rewards of better skilled/trained workers who are more versatile and innovative, while employees enjoy the opportunity, and privilege, of up-skilling, networking, being challenged with new ideas, and more. Employees appreciate the opportunity to do something out of their normal routine that stimulates their thinking in a new way and formalises the skills they are developing in their everyday jobs. Training in an organisation only increases employee motivation and inspires them to take on more responsibility and challenges. Here are some tips for employees wanting to support training in the workplace: Ask and allow employees to find courses that they are interested in doing, and encourage their participation. Encourage employees to consider working on a degree that is relevant to their current work. (This helps formalise what they are [...]

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How to Manage Conflict

By |February 18th, 2015|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Short Courses, Shortcourses, Soft Skills, Training, Workshops, Workshops|

Our previous blog provided 5 handy hints to avoid causing conflict within the workplace. Here, we continue our hints to help you manage and maintain a healthy workplace. Read, learn and then manipulate them in your managing courier and become a better team player! 6. Criticise with caution. You will be required from time to time to point out mistakes or critique the work of your staff. This should be undertaken in a spirit of support: never criticise anyone's work unless you can make practical suggestions for improvement. 7. For the sake of argument, don't. Arguing is a needless waste of energy and time. A battle between two closed minds only results in both parties clinging more tenaciously to their positions. It is far wiser to listen to the other point of view, understand the stance being taken, and attempt to guide the other party towards your point of view [...]

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How to Say ‘No’

By |July 21st, 2014|Leadership, School of Corporate Governance, School of Leadership, School of Management, School of Project Managment, Schools, Soft Skills, Training|

In difficult times, managers are often called on to exercise their powers of veto. Saying 'yes' is so much easier - it's certainly so much less confrontationalist and unpleasant. But managers often have to say 'no' - to proposed expenditures, to the call for extra staff, and to new ideas and other proposals from staff. There is a right way to say 'no' and to minimise the rejection or disappointment that may result... 1. Know when to say no. No is a powerful word. Here's when you might want to use it, suggests motivational writer John Milne: Say No to allow you to define your priorities. Consider international speaker Dr James Dobson. He had to say no to hundreds of speaking invitations that were taking him away from his family. Say No to take control of your time. Control this precious resource by saying a selective, definite no to those meetings and invitations that consume your valuable [...]

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Successful People…includes YOU!

By |June 4th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

"Lives of great men all remind us We can make our lives sublime, And, departing, leave behind us Footprints in the sands of time." Longfellow. If you have a desire to be successful it's important you harness that desire and make sure you are taking the right steps to make it a reality! Successful people don't become successful for no reason. They put a lot of work and effort into their success! Here are a few more tips for you to think about. It's quite humbling to realise that we can leave this earth having made an imprint in a positive or negative way. What imprint are you leaving? It's a fact In his book Lincoln on Leadership, Don Phillips saw Abraham Lincoln as a role model for today’s leaders… He managed without overmanaging. Lincoln always gave his generals many suggestions, but never ordered the generals to follow them. He [...]

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How to Handle Bullying in the Workplace.

By |May 12th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Leadership, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

NOTE: You can adapt the anti-bullying guidelines in this topic to deal with other forms of workplace harassment, including cyber-bullying. Bullying is the deliberate, hurtful, and repeated mistreatment of one person by another.The perpetrator’s desire to control the other person sometimes causes bullying, which not only undermines organisational peformance but can also destroy employees. In recent times, workplace legislation and media disclosure have revealed bullying as a significant issue in many organisations. If you have personally been the victim of bullying in your workplace, the following advice will prove helpful... 1. Be sure you are being bullied. Do not confuse bullying with the stresses and pressures of normal worklife. We must meet deadlines, do more than resources sometimes allow, deal with difficult colleagues, perform under adverse circumstances. From time to time, we all experience conflict, differences of opinion, perfectionist bosses, personal rejection, criticism, and personality clashes. Bullying goes beyond the strains [...]

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Tips on Strong Staff Cohesiveness

By |May 9th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Training|

In our last blog post we discussed some step by step points in building a strong sense of staff cohesiveness within your organisation or workplace. Here are a few more tips for you to take and implement. Staff cohesiveness is vital to a strong functioning organisation, so make sure you note them down and see if they work! "As a manager you will play a crucial role in building the team, and then in maintaining its effectiveness. Some of this team-building work will be high-profile and visible, but much of it will be behind the scenes, self-effacing work that receives no recognition and often little credit - your reward will be the private knowledge that without such work the team would not be so effective." R.Kemp & M. Nathan, Middle Management in Schools, Blackwell Education, Oxford, 1989, p.138. Don't forget To build team unity, ‘America’s Life Coach’ Ron Jenson says you [...]

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How to Develop Staff Cohesiveness

By |May 7th, 2014|Leadership, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Training|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and comfortable. All members [...]

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Forming Creative Ideas Through Brainstorming

By |April 7th, 2014|Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

If you're short on ideas or want a large number of ideas quickly, use the classic group process called 'brainstorming'. The process encourages divergent thinking among group members as they collectively address an issue confronting the organisation. Here are the steps to follow... 1. Explain the process to the group. After familiarising yourself with the steps listed on these pages, outline broadly the brainstorming process to your group. If the approach is new to some participants, begin with a simple practical exercise. For example, 'To what other uses might a common house brick be put?' Encourage the group's creative input, with a recorder listing all the suggestions offered. 2. Discuss the rules for brainstorming. The brainstorming process has five basic rules which can now be elicited from your group following the introductory exercise. These are: Keep an open mind - suspend criticism on anyone's idea. Let yourself go - 'free-wheel' in terms [...]

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How to make the most of your business lunch

By |March 19th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

Mmm! On Monday we talked about how to make the most out of your business luncheon. Here's a few more quick tips we've compiled for you. It's a fact There’s a growing trend for people to get out of their offices for business meetings and to use the café or coffee shop as an extension of their workplace. Small businesses, corporate enterprise, and government are all using the cosmopolitan café environment, creating a more casual and relationship-based approach to client and staff meetings. The workforce is moving away from working 9 to 5 at one location. It is much more fragmented and casualised. It is also cost-effective for some businesses to no longer have offices. The business lunch was generally the prerogative, almost exclusively, of male CEOs. This new phenomenon is more broad-based, more inclusive. The increasing number of women in the work-force are at the leading edge of this [...]

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How to use a business lunch to your advantage

By |March 17th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

There’s no such thing as a free lunch - or any other meal for that matter, so be prepared to pay in some way. Whether you’re the guest or the host, mealtime meetings are the business of doing business. And with today’s hectic schedules and work loads, combined meetings and mealtimes can be productive and enjoyable. All you need to do is choose the type of meeting that will deliver the outcomes you want. Here’s what’s required to get the most from your next mealtime meeting... 1. Plan your meeting carefully. Mealtime meetings must achieve the results you’re looking for - in furthering business relationships and social contacts, or improving your business. Without a plan, the meeting might become little more than a social get-together. If you’re the guest, think about the likely reasons for the invitation; but set your goals anyway. If you think the meeting may go over [...]

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Becoming a better leader Pt 2.

By |March 14th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

Happy Friday! Below are our last few tips for you on becoming a great leader. Tell us what you think! What makes a leader? Fred Fiedler argues that leadership is not something we can generalise about. It is a relationship between one person and other individuals with whom that person interacts. 'A person might be a brilliant leader in one situation and ineffective in another,' he says. 'General George Patton was a very effective combat tank division commander, but I think he'd have trouble leading my local school's Parent Teacher Association. And many good PTA chairmen might not make very good tank division commanders.' Effective leadership is really judged by the interaction between the leader's personality - what he or she brings to the situation - and the degree to which the situation gives the leader control and influence, he concludes. Our leadership moment "Leadership is a consensual task, a [...]

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Becoming a great leader

By |March 12th, 2014|Leadership, Online Short Courses, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills, Training|

On Monday we discussed how you can become a leader. So over the next couple of days, we are going to equip you with a few more hints, tips and strategies for becoming the most influential leader you can be. It's a fact Do you know why geese fly in that characteristic V-formation, honking their way over thousands of kilometres to a warmer destination? Consider these fascinating observations - which can have meaning for perceptive leaders: Leadership upfront is rotated. When the lead goose gets tired, it swaps the point position with a goose in the V-formation. By flying as a team, the geese help each other by creating an upward air current for one another. Each flap of the wings literally creates an uplift for the bird immediately following. In fact, someone has estimated that by helping each other in this way, the flock gets 71 per cent greater [...]

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How to become a leader

By |March 10th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Leadership, School of Local Goverment, School of Management, Schools, Shortcourses, Soft Skills, Training|

Leadership is not an exclusive club for those who are 'born with it'. Although leadership relies on some inherited characteristics, it also depends on training and experience. Indeed, many of the traits and abilities that are the raw materials of leadership can be acquired. If you link those traits with an essential desire to achieve, nothing can keep you from becoming a leader. You may even become a great leader. This ten-point program will get you started... 1. Believe that you can become a leader. Leadership is a function; it is something that a person does, a set of skills - and any skill can be learned, strengthened, and enhanced. Not all leaders are 'born leaders'; and leadership is certainly not just a group of personality traits. The leader lives within each of us. So acknowledge that leadership begins with your own belief in yourself. 2. Be sure you have a burning [...]

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How to Listen Actively

By |March 3rd, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Business, School of Leadership, School of Management, School of Project Managment, Shortcourses, Soft Skills, Training|

Listening accounts for well over half of a manager's communication time, and it is unquestionably the weakest link in the communication chain. We simply don't listen well enough. The failure is not in the hearing, but in our ability to attend to what we hear. Listening is hard work. It's so easy to 'switch off'. If only we listened attentively and with empathy, we would eliminate so many misunderstandings, arguments, delays, and mistakes. Become a better listener by adhering to the following advice... 1. Commit yourself to each individual act of listening. Whenever you need to hear everything someone is saying, commit yourself - really commit yourself - to do so. Say to yourself, 'The most important thing in my life at this moment is to understand this person's feelings and views.' Accordingly, focus all of your listening capacity on the speaker for the next five, fifteen, or fifty minutes. Actually [...]

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How to get the Most out of a Conference, Seminar, or Workshop

By |February 28th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

To stay on top of your career and ahead of your competition, you have to make learning a lifelong, ongoing process. Conferences, seminars, and workshops are acknowledged forms of training, information-gathering, and networking. They are usually short, practical, and up to the minute. But such events must be more than just a day away from the office. If you want to take full advantage of these opportunities to invest in yourself, you’ll need to be aware of the following advice... 1. Prepare yourself beforehand. Your attendance and participation are investments in yourself, so don’t leave preparation to the last minute or allow ‘emergencies’ to limit your pre-event preparation… Study the agenda, and focus on what you want to get out of the event. Talk to your boss about the program and find out whether there is information you should concentrate on. Do any pre-reading, recommended or otherwise, that will increase your [...]

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Achieving Success

By |February 26th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Shortcourses, Soft Skills, Training|

Practice makes perfect Wolfgang Mozart and Tiger Woods are often cited as ‘geniuses of their time’. While the general public perception is that these fellows possessed some divine-spark of greatness, Geoffrey Colvin (Talent is Overrated, Nicholas Brealey Publishing, 2008) debunks this myth and points to the ‘influence’ of other things that played a major part in their success. Examples included the following: Influence of father Leopold Mozart was a famous composer and performer. Fascinated by teaching and how learning occurred. Earl Woods was a teacher of young men and had a lifelong passion for sport. He was a confessed ‘golf addict’. Training Mozart was set tasks by his father at age 3 years. Woods was given his first metal club at age of 7 years. Mentoring Leopold always ‘corrected’ Wolfgang’s compositions before they went public. Earl set Tiger in a high chair in the garage to watch his father hitting [...]

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How to Achieve Success

By |February 24th, 2014|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Training|

Success can be highly subjective. Seinfield’s Uncle Leo told everyone who’d listen just how successful he thought his son Jeffrey was. Uncle Leo’s assessment, however, did not meet with unanimous approval (Jeffrey was probably embarrassed, too). And in Thinking, Fast and Slow, Daniel Kahneman defined ‘success’ as ‘talent + luck’ and ‘increased success’ as ‘a little more talent + a lot of luck’. One of the main criteria for success seems to be to have made it to the top in a particular field such as world chess champion, one of the world’s top-ranked tennis players, or the world’s greatest golfer. There are, therefore, some things (behaviors more than traits) that are considered essential – even for those of us with less lofty ambitions. Consider these. 1. Work at it. It’s a cliché, but there is some truth in it: the only place ‘success’ comes before ‘work’ is in the dictionary. [...]

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