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Healthy Managers are Better Managers

By |2019-09-27T13:05:35+10:00December 20th, 2013|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

We aren't just focusing on living a healthy lifestyle because it's coming up to Christmas. We also recognise the value of being healthy to improve your job effectiveness. Managers are often under a lot of stress and responsibility, and it's important to give your body the right fuel and exercise to be able to handle it well. Energy-boost check list Feeling energetic and ready-to-go will be helped if you stick to these. Exercise. Diet - eat light but don't skip meals. Go easy on caffeine. Drink plenty of water. Cut down on alcohol. Take forty winks, often - 15 minutes at a time is plenty. Sit and stand comfortably - keep your pelvis square. Think positive. 10. Choose the company of positive people.   The piece of paper The experts tell us that, when you have a problem that simply refuses to go away, just sitting worrying about it won't [...]

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Staying Healthy over the Holiday Season!

By |2019-09-27T13:05:35+10:00December 18th, 2013|Leadership, Qualifications, Qualifications Diploma, School of Business, School of Leadership, School of Management, Schools, Shortcourses, Soft Skills|

Well it's coming up to that time again! Rum balls! Christmas Pudding! Lollies! Roast! Christmas is a great time of year for alot of reasons...but not necessarily our waist line! Here are a few tips to keep in mind when you get tempted by those Shortbread biscuits and fruit cake! "Employers who offer health facilities don't do it out of pure altruism. Fit employees mean fewer absences, possibly higher productivity, and a healthier bottom line." M. Brown, 'Survival of the fittest', Management Today, July 1996, p.77. It's a fact When billionaire oilman John D. Rockefeller was 60 years old, he made up his mind that he would live to be 100, so he compiled a set of rules to achieve that goal. These rules have become known as ‘the ten commandments of health’: Never lose interest in life or the world. Eat sparingly and at regular hours. Get plenty of [...]

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How to Stay Healthy over Christmas!

By |2019-09-27T13:05:36+10:00December 17th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

Well it's Christmas time and we though that it would be appropriate to maybe think about our health as we go into the holiday season as well as start a new year. But remember...you ARE on holidays, so make sure you enjoy yourself a bit too! Studies that analyse the attributes of an effective manager invariably list good health as a most important contributing quality. Being healthy promotes a more satisfying and productive work experience for all of us. So, if you want to improve your fitness level and to enjoy a happier, more productive worklife, consider seriously the following suggestions... 1. Be aware of the benefits of good health. By focusing on your personal health, you can take advantage of the following reported benefits: less sickness decreased blood pressure reduction in cardiac risk factors improved oxygen uptake reduction in body weight improved diet improved disposition better self-image expansion of [...]

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Selling Online

By |2019-09-27T13:05:37+10:00December 16th, 2013|Leadership, Qualifications, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Workshops|

In our last blog post we discussed how to get started with selling online. Obviously there are lots of ways and lots of tips and tricks to the trade, however, we have found some ideas that we think will help you. About 40 per cent of shoppers with Internet experience who had bought before online were not able to actually figure out or complete a transaction on leading websites. From a financial or strategic perspective, it means that these companies are throwing money down the toilet. Phil Terry, CEO Creative Good, interviewed on US National Public Radio's All Things Considered, December 1999. Here's an idea If you go through the expense of creating a website for your organisation, and don’t immediately respond to any and all e-mails and customer inquiries directed to the site, you’re committing commercial suicide. You’d be better off saving your money and staying out of cyberspace. [...]

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How to Sell Online

By |2019-09-27T13:05:38+10:00December 13th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

In the days before the Internet, if you wanted to sell direct to customers, you needed to build a shop or establish a mail-order business using catalogues. Doing so would require the outlay of many thousands, if not millions, of dollars. With the arrival of the Web, you now have an inexpensive sales channel that gives access to millions of consumers worldwide. The Web provides an exciting commercial opportunity - provided you adhere to several important rules... 1. Be sure online selling is for you. As a general rule, whatever can be sold in a print catalogue can also be sold on a website. But if a customer has to see, hold, or try something before buying, neither avenues are appropriate. Remember, when it comes to selling on the Web, it's not where you are, but what you're selling and how attractively you present the offer that count. The key [...]

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What Does the Public See from Your Organisation?

By |2019-09-27T13:05:38+10:00December 11th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

What the public see and think about your organisation is a very important element for profitable business. If there is a negative perception about your business, it will drastically decrease your ability to grow and strengthen. Here is some more ideas that may help you consider things you haven't yet thought of. "Buildings deteriorate, products malfunction, copyrights expire, but if properly managed, an organis-ation’s good name and reputation grow in value with each passing year." Mary Ann Pires, US communications consultant. The importance of design to image IBM was one of the first companies to make image and design a corporate religion. A simple, straightforward declaration of principles by the son of the founder left nothing to chance. On 26 January 1961, President Thomas J. Watson Jr issued to all supervisors his famous one-paragraph edict that has never been amended: "Good design is good business. Imaginative use of design helps [...]

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Does Your Organisation Have the Right Public Image?

By |2019-09-27T13:05:39+10:00December 9th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

"Put quite simply, image is the picture that other people have of you. It is also the picture you hold of yourself. If your organisation projects a true and attractive reflection of itself, you have a strong competitive advantage in the marketplace. A neglected, poorly communicated or outdated image can leave an indelible and damaging impression… Once an identity is created, it must then be continuously managed. Marketing, advertising and public relations are the tools for image creation and maintenance." Linda Vining, School Image by Design, Spirit of Adventure, Randwick, 1994, p. 4. Don't forget Building a good reputation: There is no quick and easy way to have a good reputation. A good reputation is everyone’s job, not just management’s. You cannot have a good external reputation unless you have a good internal reputation. Important decisions by stakeholders are based invariably on trust. It may take years to build a [...]

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How to Get the Right Public Image for Your Organisation

By |2019-09-27T13:05:39+10:00December 6th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Workshops|

Sensible organisations are careful to develop and sustain a good public image. They strive to become good neighbours, showing concern for the affairs of the community in which they operate. And if they don't live up to community expectations, they will rightly be subjected to community criticism. Public support is therefore of the utmost importance. But many managers expect this support without taking positive steps to win it. Here are some principles essential for gaining a good public image... 1. Plan your program. Planning is essential. In devising ways to win community support for your organisation, you must take into account information that the public has, wants, and needs about your organisation. Consider also such basic factors as your audience, program timing, techniques you will use, and potential media coverage. 2. Become a good neighbour. Do your activities upset the local community in which you operate? If so, do something [...]

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Managing Problems at Meetings

By |2019-09-27T13:05:40+10:00December 4th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Soft Skills, Target Markets, Workshops|

In our last blog post we started the conversation about managing problems in meetings. When a group of people come together to discuss situations, there will no doubt be opposing views, conflict and issues at times. As a manager you must be able to quickly mediate situations and diffuse what needs to be diffused as soon as possible. "Meetings, like voyages through space, are strewn with potential problems. The Chair and members, their sights set on a successful conclusion, have to guide their way through uncharted territory with care without at the same time becoming too obsessed with the difficulties, as to do so will only slow down their progress and even perhaps distract them to such an extent that what they fear worst will happen - the meeting will self-destruct somewhere in space." Jack Gratus, Give and Take, BBC Books, London, 1990, p112. Don't forget As chair, by limiting [...]

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Overcoming Problems at Meetings

By |2019-09-27T13:05:41+10:00December 2nd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

As a manager, you are often required to chair meetings. To be successful, you will need to minimise your own involvement, foster interaction among the participants, and ensure that everyone makes a contribution. There are times, however, when awkward situations arise; and then you will need to draw on a repertoire of responses to maintain control. Here are some of the most common problems that arise in meetings and the strategies for handling them... 1. When the discussion becomes irrelevant... Meetings sometimes get bogged down in time-consuming, irrelevant discussions that lead nowhere. To get the meeting back on course, you can: refocus the discussion by indicating that the group has strayed from its real objective. summarise the discussion to date and link progress to the objective. bring the discussion back into line by posing a question relating to the agenda topic. 2. When the participants begin to lose interest... Often [...]

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Strong Teams in the Workplace

By |2019-09-27T13:05:41+10:00November 29th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

The focus this week has been on building strong teams with employees. As a manager is it your responsibility to provide opportunities for this to happen. Here are a few more ideas. Defusing team conflict In order to change how you deal with your working relationships, you need to change how you think about them. You need to take the concept of teamwork to a new level, and you can start by agreeing on goals, roles, and procedures. Reach agreement to these questions. What goals are we going to accomplish? What role is expected of every team member? How will we coordinate our work with each other? These guidelines will help accurately identify the source of conflicts that occur in teamwork.   Roses made the difference Several months ago, I was in Sydney for three days. I was exhausted after having worked fairly intensely at a conference and had finally [...]

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Staff Cohesiveness Made Easy

By |2019-09-27T13:05:42+10:00November 27th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

"As a manager you will play a crucial role in building the team, and then in maintaining its effectiveness. Some of this team-building work will be high-profile and visible, but much of it will be behind the scenes, self-effacing work that receives no recognition and often little credit - your reward will be the private knowledge that without such work the team would not be so effective." R.Kemp & M. Nathan, Middle Management in Schools, Blackwell Education, Oxford, 1989, p.138. Don't forget To build team unity, ‘America’s Life Coach’ Ron Jenson says you must: Uplift one another. Need one another. Openly relate to one another. Trust one another. Yield to one another. Team unity is all about: Giving up my own agenda to develop a better one. Combining my uniqueness with another person or a group of people, to create something new. Choosing to be more excited about the success [...]

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How to Develop Staff Cohesiveness

By |2019-09-27T13:05:43+10:00November 25th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

Cohesiveness holds a group together voluntarily. Staff will operate better as individuals if they consider themselves part of a well-functioning, supportive, and happy team. As committed participants in the group, they are more productive, communicative, trusting, motivated, and loyal. If you want to ensure your staff becomes a winning team, you should consider these suggestions to foster cohesiveness... 1. Be aware of the features of a cohesive team. What are the characteristics of a team you are striving to establish? According to Douglas McGregor, the ideal team displays these features: The atmosphere is informal, comfortable, and relaxed. Everyone participates in discussions. Members listen to each other. Every idea is given an adequate airing. The goals of the group are understood and accepted by all. There is constructive disagreement. The group seeks resolution rather than domination of any dissenter. Decisions are reached by consensus. Criticism is frequent, frank, and comfortable. All [...]

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More Ideas on Making a Great Speech!

By |2019-09-27T13:05:43+10:00November 23rd, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, Resources, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

No matter what position you have, speeches or some form of public speaking and presenting will be something you will have to do at some point. We've been discussing some interesting tips and ideas that could help you over the course of this week and here are a few more to check out! Hammer it home The classic way of structuring a talk is to 'tell them what you are going to say - say it - tell them what you have said'. Your audience will probably only listen to one-third of what you say. If you say it three times in three different ways they will at least hear you once… To keep their attention throughout, give interim summaries which reinforce what you are saying and, above all, hammer home your key points at intervals throughout your talk…. You should build your argument progressively until you come to a [...]

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More Tips on Speech Preparation!

By |2019-09-27T13:05:44+10:00November 20th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Workshops|

In our last blog post we went through a step-by-step process of preparing to make a speech. Here are a few more ideas that may help you next time! Don't forget Less is best - the more you say, the less your audience will remember… Be appropriately brief. Research shows that today’s audiences have an attention span of just on 18 minutes - the period between commercials on prime -time television! Push a single concept. The podium is no place for multiple messages and muddled meanderings.   Smile & ponder Max Walker, former Australian test cricketer turned author and public speaker, says one of his worst experiences with public speaking was when he expected to be addressing a hundred blind people - and arrived to find a hall full of deaf people instead! ‘Imagine. I’m trying to be funny on some bloke’s fingers and all the laughs are coming back [...]

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How to Prepare Your Next Speech!

By |2019-09-27T13:05:45+10:00November 18th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills, Target Markets, Workshops|

Managers are frequently called on to speak at professional meetings, service clubs, and community groups, and to present briefings or reports within their organisation. If a speech has been well prepared, with a definite purpose, and well-rehearsed, it will be successful. The most effective public speakers faithfully observe several important steps when preparing for a speaking engagement. As you prepare for your next speech, you might also wish to adhere to these proven guidelines... 1. Understand clearly why you have been invited. Before accepting an invitation to speak, be sure you know why you were invited and what the audience wants to hear. Decline the invitation if you feel you have little to contribute on the topic. 2. Sketch out a brief plan of attack. Three preliminary considerations must be addressed before beginning: First, clarify the purpose of your speech - to persuade, inform, amuse? What do you want your [...]

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Overcoming Fear to Succeed!

By |2019-09-27T13:05:45+10:00November 15th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses|

Overcoming fear is the first step to succeeding in life. Here are few more tidbits of information that may encourage you!   Afraid to fail? Then read this! Most people don't succeed because they are afraid to fail. Robert Schuller, in Tough Times Never Last, But Tough People Do, says it's important to put failure into perspective: Failure doesn't mean you are a failure… it does mean you haven't succeeded yet. Failure doesn't mean you have accomplished nothing… it does mean you have learned something. Failure doesn't mean you have been a fool… it does mean you had a lot of faith. Failure doesn't mean you have been disgraced… it does mean you were willing to try. Failure doesn't mean you don't have it… it does mean you have to do something in a different way. Failure doesn't mean you are inferior… it does mean you are not perfect. Failure [...]

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Fear of Failure? Not anymore!

By |2019-09-27T13:05:46+10:00November 13th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills|

In our last blog post we discussed some simple steps you can take to getting rid of the fear of failure in your life. For some people the fear is slight and only blocks their ability to take risks in a small way. For others, it can be crippling. It's important to know where you are on this scale so you can be aware of whether you are missing out on opportunities and development due to fear. "The worst possible outcome of trying a work task and then failing is probably transient embarrassment. You might be embarrassed for a while, but that will fade. The residue hopefully will be a valuable learning experience. Trial-and-error learning is a time-honoured process and one familiar to most successful people." Fred Orr, How to Succeed at Work, Unwin, Sydney, 1987, p.30. It's a fact When the famous inventor Thomas Alva Edison wanted to make a [...]

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Overcoming a Fear of Failure

By |2019-09-27T13:05:46+10:00November 11th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Business, School of Civil, Construction, Mining, School of Corporate Governance, School of Leadership, School of Local Goverment, School of Management, School of Project Managment, Schools, Shortcourses, Soft Skills|

How often have you avoided tackling a job because you were afraid of not doing it well, or backed off a new initiative because you feared it might not succeed, or not accepted a speaking engagement because you were afraid of embarrassing yourself? Fear of failure is surprisingly common. But it is a fear that can be conquered, especially when you realise that it isn't failure that counts in life: it's what you can learn from the experience that matters. Heed this advice to help overcome your fear of failure... 1. Try not to be hard on yourself. If your company's aim was to make an annual profit of $100,000 and you managed a profit of only $78,000 - is that really failure? Failure is a relative term, depending on who is doing the measuring. 2. Set your own standards of success or failure. Success, or failure, is in many instances only [...]

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More on Building a Strong Reputation

By |2019-09-27T13:05:47+10:00November 8th, 2013|Leadership, Qualifications, Qualifications Advanced Diploma, Qualifications Certificate IV, Qualifications Diploma, School of Aboriginal, Torres Strait Islander Leadership, School of Business, School of Civil, Construction, Mining, School of Leadership, School of Local Goverment, School of Management, School of Online, Distance, School of Project Managment, Schools, Shortcourses, Soft Skills|

"The riches of the world pale in comparison to the value of an honest opinion." Harvey Mackay, Dig Your Well Before You're Thirsty, Currency, 1997, p. 186. Integrity-that most important quality According to John Maxwell, author of 'Developing the Leader within You', a survey of 1300 senior US executives found that the human quality most necessary to success is integrity. Maxwell says that integrity must be demonstrated daily in such tangible ways as these: Live what you preach. Deciding what to be is more important than deciding what to do. It's not a case of 'what are you going to do when you grow up?' but rather 'what are you going to be?'. The character decision must be made before a career is chosen. Do what you say. If you promise something to a colleague or superior, keep your word. The one unforgivable sin is betraying a trust or breaking a [...]

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