Short Course: Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process.
Complete this Customer Service Skills short course, and discover how to:
- Define customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
Customer Service Tactics and Techniques
Short Course: Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process.
Complete this Customer Service Skills short course, and discover how to:
- Define customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
Customer Service Tactics and Techniques
Progress Your Skills to understand…
If you truly want to be successful, your number one task should be to create and maintain a positive attitude. When you’ve got an attitude of optimism, expectancy and enthusiasm, opportunities grow, and problems shrink.
To identify needs, you must both listen and ask the right questions. After identifying needs, always check for additional or related needs.
It’s a well-known fact among marketing experts that your current clients are a major source for revenue. These individuals have already researched your brand and chosen to make a purchase.
Short Course Overview
SHORT COURSE: Customer Service
CODE: Short Course
MODULE: 12
DURATION: 4-6 hours
DELIVERY: Online
START DATES: As soon as enrolled
You will gain dozens of essential Customer Service Skills and strategies including:
- Establishing Your Attitude
- Identifying and Addressing Customers needs
- Generating Return Business
- Turning Difficult Customers Around
- Using Body Language to Your Advantage
- In-Person Customer Service
- Giving Customer Service over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Ten Things You Can Do To WOW Every Time
So, why delay. Register now, gain instant access to your short course online and start straight away…
Who Should Complete this course
Why complete your Short Course with GTI?
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Help gain you new knowledge
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Formally recognize your skills
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Prove your experience
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Learn new skills
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No heavy theory, no essays, no exams
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Online 24/7 access to resources
Module
There are 12 modules in this short course.
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Dealing with E-Mail
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
- Keeping Your Workspace Organised
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
- Prioritizing
- The Secret to Staying on Track
- Goal Setting
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Start Now – gain instant access to your course!
1. Click the ‘Add to Cart’ or ‘Enrol Now‘ button and your course will be added to the shopping cart.
2. You can add other courses by clicking ‘Continue Shopping’.
3. When you have finished shopping, complete the ‘Billing Information‘ section and click ‘Checkout’.
4. You will be redirected to Paypal, where you can complete the payment process. Paypal (accepts credit card or your Paypal account). You will receive an order invoice in your email inbox.
5. Check your inbox for an email titled ‘Customer Service short course download’. Your email will have a link for you to download all your materials. If you do not receive your email, contact us at [email protected]lobaltraining.edu.au
6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.