Short Course

Conflict Resolution

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Conflict Resolution

Short Course: Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Complete this Conflict Resolution Skills Training, and discover how to:

  • Identify the five main styles of conflict resolution
  • Understand what conflict and conflict resolution mean
  • Be able to adapt the process for all types of conflicts
  • How to use basic communication tools, such as the agreement frame and open questions
  • Understand the different personality types
  • Identifying specific issues, and addressing these issues and how to maintain this going forward.

Conflict Resolution Training Skills Techniques

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$37

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Code: Short Course

Module: 12

Length: 4-6 hours

Start Dates: As soon as enrolled

Delivery: Online

Entrol In Our Short Course Today!

Entrol Now!

Code: Short Course

Module: 12

Length: 4-6 hours

Start Dates: As soon as enrolled

Delivery: Online

Short Course: Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Complete this Conflict Resolution Skills Training, and discover how to:

  • Identify the five main styles of conflict resolution
  • Understand what conflict and conflict resolution mean
  • Be able to adapt the process for all types of conflicts
  • How to use basic communication tools, such as the agreement frame and open questions
  • Understand the different personality types
  • Identifying specific issues, and addressing these issues and how to maintain this going forward.

Conflict Resolution Training Skills Techniques

Progress Your Skills to understand…

Identify the five main styles of conflict resolution

According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals around the world, there are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising.

Understand what conflict and conflict resolution mean

Conflict resolution skills are required for a wide range of positions across many job sectors. This requirement is based around the fact that conflict tends to reduce productivity and create a difficult work environment, leading to unwanted turnover in staff and reduced morale.

Be able to adapt the process for all types of conflicts

Where there are people, there is conflict. We all bring our different values, needs and idiosyncrasies to the workplace – and they can sometimes clash with those of our colleagues.

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Short Course Overview

SHORT COURSE: Conflict Resolution

CODE: Short Course

MODULE: 12

DURATION: 4-6 hours

DELIVERY: Online

START DATES: As soon as enrolled

You will discover dozens of management skills and strategies to help you…

  • Make effective decisions
  • Implement innovation
  • Implement change
  • Enhance work team effectiveness
  • Lead your teams
  • Motivate others

* The techniques and practices presented in this course will take time to become part of your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviors in a short amount of time.

Why complete your Short Course with GTI?

  • Help gain you new knowledge

  • Formally recognize your skills

  • Prove your experience

  • Learn new skills

  • No heavy theory, no essays, no exams

  • Online 24/7  access to resources

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Module

There are 12 modules in this short course.

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
  • Keeping Your Workspace Organised
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Start Now – gain instant access to your course!

1. Click the ‘Add to Cart’ or ‘Enrol Now‘ button and your course will be added to the shopping cart.

2. You can add other courses by clicking ‘Continue Shopping’.

3. When you have finished shopping, complete the ‘Billing Information‘ section and click ‘Checkout’.

4. You will be redirected to Paypal, where you can complete the payment process.  Paypal (accepts credit card or your Paypal account).  You will receive an order invoice in your email inbox.

5. Check your inbox for an email titled ‘Conflict Resolution short course download’. Your email will have a link for you to download all your materials.  If you do not receive your email, contact us at [email protected]

6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.

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Getting started is easy, just purchase the short course and receive the documents immediately.

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