1. Familiarise yourself with generations’ characteristics.
Veterans. Although most of this group may have retired, their presence – particularly at the top of the corporate ladder and as customers – demands that you learn to work with them.
Baby Boomers. These are characterised by ambition, loyalty, and employment for life – usually in the one company. They believe in process: that there is a right way of doing things to achieve the desired outcome. Their attitudes toward the office, family, and themselves, have unquestionably shaped the workplace as we know it.
GenXers, the children of those who were too young to fight in World War 2, were the first to experience the major consequences of the social revolution known as women’s liberation . Xers ‘work to live’, not ‘live to work’.
Nexters – Generation Y, Generation dot-com, or Echo Boomers – though barely in the workforce, this confident, achievement-oriented group is demonstrating goal focus, optimism, and technical know-how.