Dual Qualification

BSB40120 Certificate IV in Business

BSB40120 Certificate IV in Business (Business Operations) Marketing Focus

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Certificate IV in Business

BSB40120 Certificate IV in Business (Business Operations)

Great for marketing, social media & online sales

Where can this course take you?

This business course could be the key to solve your current career
frustrations and assist you to advance your career across a wide range of
industries.

Once completed tou will be equipped with:
• Your Certificate IV of Business qualification,
• letters after your name (Cert IVBus)
• Eligibility for Membership to Professional Associations
– eg Australian Institute of Office Professionals
• Your Career Plan (developed for the next 2 -5 years)
• Your Resume and LinkedIn profile updated

View our Career Pathways guide to see how you can use your experience to gain qualifications and progress your career.

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FREE Course Guide Now

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Code: BSB40120

Units: 12

Length: 6 – 12 months

Start Dates: Flexible, year-round

RPL Available: Yes

Delivery: Online

Funding Assistance: Click Here

Download Your
FREE Course Guide Now

Get More Info

Code: BSB40120

Units: 12

Length: 6 – 12 months

Start Dates: Flexible, year-round

RPL Available: Yes

Delivery: Online

Funding Assistance: Click Here

Need a new job?
Do this course to help you stand out for jobs in administration, marketing, or customer service…

Where can this course take you?

Having qualifications in business is becoming essential to stand out from the crowd when looking to develop your career in administration or marketing and customer service.

This Certificate IV in Business provides practical skills, knowledge and support so that you can learn the skills to make the office run smoothly.

View our Career Pathways guide to see how you can use your experience to gain qualifications and progress your career.

Develop your Career in Business Operations

Marketing Assistant
Social Media Manager
Online Sales
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Where can this course take you?
Course Overview
Course Units
What Our Students Are Saying
Where can this course take you?
Course Overview
Units
What Our Students Are Saying
Gain Two Qualifications at the same time…

Who is this course for?

If you are interested in developing your career in marketing & online sales
this Certificate IV is the essential starting point.

Learn how to Implement customer service strategies, promote products and
services, maintain your organisation’s digital presence, and use social media
to engage customers.

100 percent Risk free red

Risk Free Guarantee

Start your Qualification Training Program with us for a 3 Week Trial Period. Attend your first student area tour, a session with your Trainer and receive your folder with training materials.

100% Money Back Guarantee

Who is this course for?

Are you involved in helping to organise office processes as an admin officer or office team member?

Or are you in the frontline with customer service or marketing?

Or would you like to move into one of these roles? This Certificate IV in Business is designed just for you.

This online Business course provides you with the fundamental skills you need. It is the essential starting point for you to develop your career in business.

This Certificate IV in Business develops your practical skills,  and gives you the knowledge and support you need to learn administration, marketing, customer service or sustainability management.

Designed for busy people, you can study at your own pace and become qualified. With flexibility built in at every stage, you can maintain your work-life balance while building your future and advancing your Career.

Course Overview

COURSE:

BSB40120 Certificate IV in Business

BSB40120 Certificate IV in Business (Business Operations) Marketing Focus

CODE: BSB40120

IDEAL FOR: Young People, Re-enter the workforce, career swapping, admin experience but no formal qualification, wanting to update skills.

UNITS: 12

DURATION: 6-12 months (depending on experience)

DELIVERY: Online + Unlimited Phone Sessions

ENTRY REQUIREMENTS: Over 18

RPL: Yes

START DATES: Flexible, Year Round

FUNDING ASSISTANCE: Click Here

This practical program provides skills, knowledge and support so that you can implement customer service strategies, promote products and services and maintain the organizations digital presence. The practical skills learnt will make a REAL difference to:

  • Reviewing and maintaining the
    organisation’s digital presences
  • Implementing customer service
    strategies.
  • Implementing and monitoring WHS
    policies, procedures.
  • Using digital technologies
    to collaborate in a work
    environment
  • Promoting products and services
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Units

There are 12 units in this qualification. Your units may differ depending if you have credits, if you are completing another qualification also at the same time or if you have chosen different electives.

This unit describes the skills and knowledge required to undertake data analysis, review digital presence content, and update and maintain digital presence.

The unit applies to those who have knowledge of relationship between digital presence and core functions of an organisation. They also have working knowledge and skills to perform basic updates to website and other digital and social media. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.

This unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services.

It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts that have a social media presence. They operate independently with some responsibility for decision making, and within established organisational policies and procedures.

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and/or services.

The unit applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

NOTES

1. The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent, and generally either can be used in the workplace. In jurisdictions where model WHS laws have not been implemented, registered training organisations (RTOs) are advised to contextualise this unit of competency by referring to existing WHS legislative requirements.

2. The model WHS laws include the model WHS Act, model WHS Regulations and model WHS Codes of Practice. See Safe Work Australia for further information.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.

The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).

Funding

Our funding options & payment plans make gaining your qualifications painless & affordable.

Funding Options

Information

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Course Fees

For the latest information on tuition fees please call us or read the schedule of fees below.

Schedule of Fees

What Our Students Are Saying

Paul Court

“My Trainers were great to work with and had excellent
business knowledge.
The training was very practical and I learnt lots of business
skills of how to grow the business.”

Course Essentials

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Pre-Enrolment Info

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