BSB40120 Certificate IV in Business (Business Operations)
Great for Customer Service, Hospitality, Retail, Reception etc
Where can this course take you?
This business course could be the key to solve your current career
frustrations and assist you to advance your career across a wide range of
Once completed you will be equipped with:
• Your Certificate IV of Business qualification,
• letters after your name (Cert IVBus)
• Eligibility for Membership to Professional Associations
– eg Australian Institute of Office Professionals
• Your Career Plan (developed for the next 2 -5 years)
• Your Resume and LinkedIn profile updated
Do this course to help you stand out for jobs in administration, marketing, or customer service…
Where can this course take you?
Having qualifications in business is becoming essential to stand out from the crowd when looking to develop your career in administration or marketing and customer service.
This Certificate IV in Business with a focus on customer service, provides practical skills, knowledge and support so that you can learn the skills to make the workplace operate smoothly and implement customer service strategies.
Are you involved in helping to organise office processes as an admin officer or office team member?
Or are you in the frontline with customer service or marketing?
Or would you like to move into one of these roles? This Certificate IV in Business is designed just for you.
This online Business course provides you with the fundamental skills you need. It is the essential starting point for you to develop your career in business.
This Certificate IV in Business develops your practical skills, and gives you the knowledge and support you need to learn administration, marketing, customer service or sustainability management.
Designed for busy people, you can study at your own pace and become qualified. With flexibility built in at every stage, you can maintain your work-life balance while building your future and advancing your Career.
BSB40120 Certificate IV in Business
BSB40120 Certificate IV in Business (Business Operations) Customer Service Focus
IDEAL FOR: Young People, Re-enter the workforce, career swapping, admin experience but no formal qualification, wanting to update skills.
DURATION: 6-12 months (depending on experience)
DELIVERY: Online + Unlimited Phone Sessions
Age: 21 Years or over; or If under 21 (must be over 18), have a Certificate III + 2 years relevant work experience; or If under 21 (must be over 18), have proof of high level of skills that may lead to an interview for possible enrolment
Academic Suitability: Proof of completing: – Year 12/Senior Certificate; or – Certificate III + 2 years relevant work experience; or – Pass a GTI Language, Literacy and Numeracy test
This practical program provides skills, knowledge and support so that you can implement customer service strategies, promote products and services and maintain the organizations digital presence. The practical skills learnt will make a REAL difference to:
Implement customer service strategies
Implementing customer service
Apply communication strategies in the workplace
Using digital technologies
to collaborate in a work
There are 12 units in this qualification. Your units may differ depending if you have credits, if you are completing another qualification also at the same time or if you have chosen different electives.
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.
This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.
The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.
This unit describes the skills and knowledge required to implement continuous improvement of systems and processes of an organisation. It includes using systems and strategies to encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
The unit applies to managers who are responsible for implementing the continuous improvement process to achieve the objectives of the organisation.
This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and/or services.
The unit applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.
The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.
This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.
The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.
This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.
The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.
1. The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent, and generally either can be used in the workplace. In jurisdictions where model WHS laws have not been implemented, registered training organisations (RTOs) are advised to contextualise this unit of competency by referring to existing WHS legislative requirements.
2. The model WHS laws include the model WHS Act, model WHS Regulations and model WHS Codes of Practice. See Safe Work Australia for further information.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit describes the skills and knowledge required to plan, draft and finalise complex documents.
The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.
This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.
This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).
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Start your Qualification Training Program with us for a 3 Week Trial Period (Free For Service & Funded Students) or till your first Census date (Vet Student Loans Students). Attend your first student area tour, a session with your Trainer and receive your folder with training materials.
If at the end of that period You have not been happy with the service given to you OR You do not believe that the training program will provide you with the skills, knowledge and hope that you were looking for OR The program is not what you thought you were getting then we will fully refund all money paid to us, less $100 to cover administration costs PLUS Allow you to keep any folders, training notes, etc.
All we ask is that you return the course material and complete the necessary withdrawal forms and a written survey to allow us to improve in the future.