Short Course: Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Complete this Conflict Resolution Skills Training, and discover how to:
- Identify the five main styles of conflict resolution
- Understand what conflict and conflict resolution mean
- Be able to adapt the process for all types of conflicts
- How to use basic communication tools, such as the agreement frame and open questions
- Understand the different personality types
- Identifying specific issues, and addressing these issues and how to maintain this going forward.
Conflict Resolution Training Skills Techniques
Short Course: Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Complete this Conflict Resolution Skills Training, and discover how to:
- Identify the five main styles of conflict resolution
- Understand what conflict and conflict resolution mean
- Be able to adapt the process for all types of conflicts
- How to use basic communication tools, such as the agreement frame and open questions
- Understand the different personality types
- Identifying specific issues, and addressing these issues and how to maintain this going forward.
Conflict Resolution Training Skills Techniques
Progress Your Skills to understand…
According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals around the world, there are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising.
Conflict resolution skills are required for a wide range of positions across many job sectors. This requirement is based around the fact that conflict tends to reduce productivity and create a difficult work environment, leading to unwanted turnover in staff and reduced morale.
Where there are people, there is conflict. We all bring our different values, needs and idiosyncrasies to the workplace – and they can sometimes clash with those of our colleagues.
Short Course Overview
SHORT COURSE: Conflict Resolution
CODE: Short Course
MODULE: 12
DURATION: 4-6 hours
DELIVERY: Online
START DATES: As soon as enrolled
You will discover dozens of management skills and strategies to help you…
- Make effective decisions
- Implement innovation
- Implement change
- Enhance work team effectiveness
- Lead your teams
- Motivate others
* The techniques and practices presented in this course will take time to become part of your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviors in a short amount of time.
Why complete your Short Course with GTI?
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Help gain you new knowledge
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Formally recognize your skills
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Prove your experience
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Learn new skills
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No heavy theory, no essays, no exams
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Online 24/7 access to resources
Module
There are 12 modules in this short course.
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5. Check your inbox for an email titled ‘Conflict Resolution short course download’. Your email will have a link for you to download all your materials. If you do not receive your email, contact us at [email protected]
6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.
