Short Course Global Training Institue

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Complete this Conflict Resolution Skills Training, and discover how to:

  • Identify the five main styles of conflict resolution
  • Understand what conflict and conflict resolution mean
  • Be able to adapt the process for all types of conflicts
  • How to use basic communication tools, such as the agreement frame and open questions
  • Understand the different personality types
  • Identifying specific issues, and addressing these issues and how to maintain this going forward.

Conflict Resolution Training Skills Techniques
You will gain dozens of essential Conflict Resolution skills training and strategies including:

  • To be able to use basic anger and stress management techniques
  • How to create an effective atmosphere and mutual understanding
  • An introduction to conflict Resolution styles with the Thomas – Kilmann Instrument
  • How to build a solution and create a criteria, choosing a shortlist and Using the behaviour modification in four steps
  • Evaluating the situation and choosing your steps

So, why delay. Register now, gain instant access to your short course online and start straight away…

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Course delivery method: – This short course can be done as an Online Tutorial or 1-day Corporate workshop

This Course is just 1 of the 43 in our ‘Skills, Strategies and Solutions Series’ of:

  • Online Tutorials
  • Corporate Training Programs – Soft Skills Collection

Here’s what you’ll receive:

  • Course
  • Training Manual
  • Quick Reference Sheet – Helpful hints, tips and templates

So, Register NOW, gain instant access and start straight away…

How to register get started straight away:
Click ‘Enrol Now’ and follow the prompts, Your course materials will be emailed to you.

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Short Courses Payment Options

 

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5. Check your inbox for an email titled ‘Administrative Support short course download’. Your email will have a link for you to download all your materials.  If you do not receive your email, contact us at [email protected]

6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.

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Administrative Support Course Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Getting Organised, Part One

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Organised, Part Two

  • Keeping Your Workspace Organised
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Eight: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations