Communication Skills

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course will help you understand the different methods of communication and how to make the most of each of them.

Complete this Communication skills short course, and discover how to:

  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop non-verbal and Para verbal communication skills
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • The Meaning of Gestures
self-confidence

You will gain dozens of essential communication skills and strategies including:

  • Overcoming Barriers, Language Differences, Cultural Differences
  • Ask good questions
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Use “I” messages
  • Making Small Talk
  • Bringing People to Your Side
  • Varying the Pitch of Your Voice
  • Using Tone to Your Advantage

So, why delay. Register now, gain instant access to your short course online and start straight away…
Who Should Complete this course

Communication Strategies and skills is designed to benefit everyone in the workplace. Supervisors and Managers should definitely develop these skills.
Course delivery method: – This can be done as an Online Tutorial or 1-day Corporate workshop

This Course is just 1 of the 43 in our ‘Skills, Strategies and Solutions Series’ of:

  • Online Tutorials
  • Corporate Training Programs – Soft Skills Collection

Here’s what you’ll receive:

  • Course
  • Training Manual
  • Quick Refernce Sheet – Helpful hints, tips and templates

So, Register NOW, gain instant access and start straight away…
How to register get started straight away:

Click ‘Enrol Now’ and follow the prompts. Your course materials will be emailed to you.

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Short Courses Payment Options

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1. Click the ‘Add to Cart’ or ‘Enrol Now‘ button and your course will be added to the shopping cart.

2. You can add other courses by clicking ‘Continue Shopping’.

3. When you have finished shopping, complete the ‘Billing Information‘ section and click ‘Checkout’.

4. You will be redirected to Paypal, where you can complete the payment process.  Paypal (accepts credit card or your Paypal account).  You will receive an order invoice in your email inbox.

5. Check your inbox for an email titled ‘Administrative Support short course download’. Your email will have a link for you to download all your materials.  If you do not receive your email, contact us at [email protected]

6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.

Start today!

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Administrative Support Course Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Getting Organised, Part One

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Organised, Part Two

  • Keeping Your Workspace Organised
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Eight: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations