Need a new job? Do this course to help you stand out for jobs in administration, marketing, or customer service.
Where can this course take you?
This Certificate IV in Business provides practical skills, knowledge and support so that you can learn administration skills that will help to make the office run smoothly. This Cert 4 in Business qualification will build your foundational skillset across business and business administration essential functions, such as customer service strategies implementation, team development, workplace information and business resources coordination etc.
View our Career Pathways guide to see how you can use your experience to gain qualifications and progress your career.
Download Your
FREE Course Guide Now
Code: BSB40215
Units: 10
Length: 3 – 12 months
Start Dates: Flexible, year-round
RPL Available: Yes
Delivery: Online
Funding Assistance: Click Here
Need a new job? Do this course to help you stand out for jobs in administration, marketing, or customer service.
Course Overview
Gain Your formal, nationally recognised qualification Certificate IV in Business online with Global Training Institute and develop Your Career in Business Administration. Learn the skills and knowledge required to be an effective communicator and become the office admin person they cannot do without.
This Certificate IV in Business provides practical skills, knowledge and support so that you can learn administration skills that will help to make the office run smoothly. This Certificate IV in Business qualification will build your foundational skillset across business and business administration essential functions, such as customer service strategies implementation, team development, workplace information and business resources coordination etc.
Key Information
COURSE: Certificate IV in Business
CODE: BSB40215
IDEAL FOR: Foreman, Managers, Estimators, Project Managers, Team Leaders, Site Supervisors…
UNITS: 10
DURATION: 3-12 months (depending on experience)
DELIVERY: Online + Unlimited Phone Sessions
ENTRY REQUIREMENTS: Over 21
RPL: Yes
START DATES: Flexible, Year Round
FUNDING ASSISTANCE: Click Here
This practical program provides skills, knowledge and support so that you can learn administration skills that will help to make the office run smoothly. Learn the practical strategies that will make a REAL difference to:
- Implementing and monitoring WHS policies, procedures and programs to meet legislative requirements
- Designing relational databases producing documents
- Promoting products and services
- Coordinating business resources
- Developing customer service strategies
- Establishing positive customer relationship
- Improving work efficiency
Units
There are 10 units in this qualification. Your units may differ depending if you have credits, if you are completing another qualification also at the same time or if you have chosen different electives.
This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.
This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.
NOTE: The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.
This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.
It applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.
This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.
It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.
This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.
This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.
It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.
Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must ‘manage up’ as well as manage their team/s.
This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.
It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
This unit describes the skills and knowledge required to monitor and improve business performance via a clear marketing strategy integrated into the business plan.
It applies to individuals who operate a small business independently or within a larger organisation. Individuals in this role analyse and interpret market data.
Who is this course for?
Gain Your formal, nationally recognised qualification Certificate IV in Business online with Global Training Institute and develop Your Career in Business Administration. Learn the skills and knowledge required to be an effective communicator and become the office admin person they cannot do without.
This Certificate IV in Business provides practical skills, knowledge and support so that you can learn administration skills that will help to make the office run smoothly. This Certificate IV in Business qualification will build your foundational skillset across business and business administration essential functions, such as customer service strategies implementation, team development, workplace information and business resources coordination etc.
What Our Students Are Saying
You Could Become A…
By gaining your Business Qualifications with Global Training Institute, you will position yourself as a true Business professional, and have the ability to progress your career.
Clerical and Administrative Workers are responsible for:
- Recording, preparing, soring, classifying and filing information.
- Sorting, opening and sending mail.
- Photocopying and faxing documents.
- Preparing reports of a routine nature.
- Recording issue of equipment to staff.
- Receiving letters and telephone messages.
Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
General Clerks perform a range of clerical and administrative tasks, including:
- recording, preparing, sorting, classifying and filing information
- sorting, opening and sending mail
- photocopying and faxing documents
- preparing reports of a routine nature
- recording issue of equipment to staff
