Call Centre Training

A well-trained Call Centre is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.
Complete this Call Centre Training Skills short course, and discover how to:

  • Define and understand call centre srategies.
  • Identify different types of buying motivatons.
  • How to define and utulise SMART goals.
  • Gain an overview and utilise Phone ettiquette properly.

You will gain dozens of essential Call Centre Training Skills tips and techniques including:

  • Establishing  a Call Strategy, prospecting, qualifying.
  • Learn how to control the call, and utulising listening skills
  • Utilizing sales scripts and self assessments
  • Defining the Phone Ettiquette steps, preparation, building rapport, speaking clearly
  • Speaking Like a Star tool

So, why delay. Register now, gain instant access to your short course online and start straight away…

Who Should Complete this course

Call Centre Training Skills is designed to benefit everyone in the workplace. Supervisors and Managers should definitely develop these skills.

Course delivery method: – This can be done as an online Tutorial or 1-day Corporate workshop
This Course is just 1 of the 43 in our ‘Skills, Strategies and Solutions Series’ of:

  • Online Tutorial
  • Corporate Training Programs – Soft Skills Collection

here’s what you’ll receive:

  • Course
  • Training Manual
  • Quick Reference Sheets – Helpful hints, tips and templates

So, Register NOW, gain instant access and start straight away…

How to register get started straight away:
Click ‘Enrol Now’ and follow the prompts.  Your course materials will be emailed to you.

Find us on FacebookTwitter and Google+ () We’d love to connect with you.


Call Centre Training Course Outline:

Module One: Getting Started

  • Course Objectives

Module Two: The Basics (1)

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying

Module Three: The Basics (11)

  • Getting beyond the Gate Keeper
  • Controlling the Call
  • Difficult customers
  • Reporting

Module Four: Phone Etiquette

  • Preparation
  • Building Rapport
  • Speaking Clearly – Tone of voice
  • Effective Listening

Module Five: Tools

  • Self Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard

Module Six: Speaking Like a Star

  • Situation
  • Task
  • Action
  • Result

Module Seven: Writing Business Letters

  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection

Module Eight: Benchmarking

  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits

Module Nine: Goal Setting

  • The importance of Goals
  • SMART goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations

Module Ten: Key Steps

  • Six success Factors
  • Staying customer focused
  • The art of Telephone Persuasion
  • Telephone Selling Techniques

Module Eleven: Closing

  • Knowing when it’s Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale

Module Twelve: Wrapping Up

  • Words from the Wise

You can gain a greater understanding of call centres here.

Start Now – gain instant access to your course!

1. Click the ‘Add to Cart’ or ‘Enrol Now’ button and your course will be added to the shopping cart.

2. You can add other courses by clicking ‘Continue Shopping’.

3. When you have finished shopping, complete the ‘Billing Information’ section and click ‘Checkout’.

4. You will be redirected to Paypal, where you can complete the payment process.  Paypal (accepts credit card or your Paypal account).  You will receive an order invoice in your email inbox.

5. Check your inbox for an email titled ‘Call Centre Training short course download’. Your email will have a link for you to download all your materials.  If you do not receive your email, contact us at [email protected]

6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.

Start today!

Click the Button Below to enrol in a Short Course and start today!







Payment Options


Credit Card