Call Centre Training
A well-trained Call Centre is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.
Complete this Call Centre Training Skills short course, and discover how to:
- Define and understand call centre srategies.
- Identify different types of buying motivatons.
- How to define and utulise SMART goals.
- Gain an overview and utilise Phone ettiquette properly.
You will gain dozens of essential Call Centre Training Skills tips and techniques including:
- Establishing a Call Strategy, prospecting, qualifying.
- Learn how to control the call, and utulising listening skills
- Utilizing sales scripts and self assessments
- Defining the Phone Ettiquette steps, preparation, building rapport, speaking clearly
- Speaking Like a Star tool
So, why delay. Register now, gain instant access to your short course online and start straight away…
Who Should Complete this course
Call Centre Training Skills is designed to benefit everyone in the workplace. Supervisors and Managers should definitely develop these skills.
Course delivery method: – This can be done as an online Tutorial or 1-day Corporate workshop
This Course is just 1 of the 43 in our ‘Skills, Strategies and Solutions Series’ of:
- Online Tutorial
- Corporate Training Programs – Soft Skills Collection
here’s what you’ll receive:
- Training Manual
- Quick Reference Sheets – Helpful hints, tips and templates
So, Register NOW, gain instant access and start straight away…
How to register get started straight away:
Click ‘Enrol Now’ and follow the prompts. Your course materials will be emailed to you.