Business Etiquette

Business Etiquette


Business Etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. The Business Etiquette short course will help you look and sound your best no matter what the situation.

Complete this Business Etiquette training and discover how to:

  • Define etiquette and understand how etiquette can be of value to a company or organization.
  • Make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Minimize nervousness while in social situations.
  • Use a business card effectively.
  • Remember names.
  • Identify the 3 steps in giving a handshake.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill and tipping.
  • Understand basic guidelines when it comes to the proper form of address, grammar standards and use of acronyms in e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail and cell phone.

You will gain dozens of essential Business Etiquette skills and strategies including

  • Networking skills
  • Making a Great First Impression Using Business Cards Effectively
  • Remembering Names
  • Meeting and Greeting
  • Eating Out
  • Email Etiquette
  • Phone Do’s and Don’ts
  • Writing letters and notes
  • Dressing for Success

So, why delay. Register now, gain instant access to your short course online and start straight away…

Who Should Complete this course
Business Etiquette skills is designed to benefit everyone who would like to become more confident in all business situations. Supervisors, Managers and Owners should definitely develop these skills.

Course delivery method: – this short course is an Online Tutorial or 1-day Corporate workshop
This Course is just 1 of the 43 in our ‘Skills, Strategies and Solutions Series’ of:

  • Online Tutorial
  • Corporate Training Programs – Soft Skills Collection

Here’s what you’ll receive:

  • Course
  • Training Manual
  • Quick Reference Sheets – Helpful hints, tips and templates

So, Register NOW, gain instant access and start straight away…

How to register get started straight away:
Click ‘Enrol Now’ and follow the prompts. Your course materials will be emailed to you.

Find us on FacebookTwitter and Google+ (+Anne Botting) We’d love to connect with you.

 

Business Etiquette Course Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Etiquette

  • Etiquette Defined
  • The Importance of Business Etiquette

Module Three: Networking for Success

  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names

Module Four: The Meet and Greet

  • The Three-Step Process
  • The Four Levels of Conversation

Module Five: The Dining in Style

  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions

Module Six: Eating Out

  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping

Module Seven: Business Email Etiquette

  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips

Module Eight: Telephone Etiquette

  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts

Module Nine: The Written Letter

  • Thank You Notes
  • Formal Letters
  • Informal Letters

Module Ten: Dressing for Success

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear

Module Eleven: International Etiquette

  • General Rules
  • Important Points
  • Preparation Tips

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

For more details about what is involved with Business Etiquette, click here.

Start Now – gain instant access to your course!

1. Click the ‘Add to Cart’ or ‘Enrol Now’ button and your course will be added to the shopping cart.

2. You can add other courses by clicking ‘Continue Shopping’.

3. When you have finished shopping, complete the ‘Billing Information’ section and click ‘Checkout’.

4. You will be redirected to Paypal, where you can complete the payment process.  Paypal (accepts credit card or your Paypal account).  You will receive an order invoice in your email inbox.

5. Check your inbox for an email titled ‘Business Etiquette short course download’. Your email will have a link for you to download all your materials.  If you do not receive your email, contact us at info@globaltraining.edu.au

6. Enjoy you tutorial and we trust that you will gain new skills and knowledge.

Start today!

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