Understanding the meaning of trust allows you to work toward being a trusted and trusting person…

But trust can’t be won overnight. Trust must be carefully constructed, vigor-ously nurtured, and constantly reinforced. Trust is established over time, gradually, through a long chain of successful experiences. In the early stages of relationships, whether personal or business, we extend ourselves in small ways and observe the responses to our actions. Then we take appropriate action, withdrawing, maintaining our behaviour, or extending ourselves a bit further each time until trust is established.

And remember that, although trust takes a long time to develop, it can be destroyed by a single action. Moreover, once lost it is very difficult to re-establish.

Frank Sonnenberg in Managing with a Conscience.

Confidence, Trust, Management

It’s great to have people put their confidence in you!

In our last blog post we discussed some ideas of how to build other people’s confidence in you. They are simple and easy to implement once you are aware. Here are a few more ideas to get yourself out there as a trustworthy and capable person!

Don’t forget

A small boy was taking a long journey and, in the course of the day, his train crossed a number of raging rivers.

The water seen in advance always awakened doubts and fears in the child. He could not understand how it could be safely crossed. As they drew near each river, however, a bridge appeared and provided the way over. Several times the same thing happened and, finally, the youngster leaned back with a long breath of relief and confidence: ‘Someone has put bridges for us all the way.’

Be a builder of bridges in your workplace.


Not much to ask

So you want your colleagues, your superiors and your customers/clients to have confidence in you? asks Robyn Henderson in ‘Be Seen, Be Known, Move Ahead’. She says you can gain the respect of:


  • Your work colleagues because you pull your weight, acknowledge the contribution of others, are not afraid to ask for help, are always positive, and don’t gossip about others
  • Your superiors, for all the above reasons, plus you work to deadlines, you stay calm in a crisis, you are organised and efficient, you think creatively, you are a problem-solver, you are articulate, you keep up with trends in business, and you relate well to customers/clients.
  • Your customers/clients because you are polite and helpful, you are pleasant on the phone, you help to solve problems, you know your products, you can offer advice, you meet deadlines, you offer creative solutions, you get action, you follow up, you return calls, and you show a genuine interest in people.


This may seem a tall order, she adds, but really most of it boils down to being organised, polite, and being an expert on the procedures and products/services of your job. And that’s really not much to ask!


It’s about trust

Trust is the ultimate intangible. It has no shape or substance, yet it empowers our actions. And its presence or absence can govern our behaviour as if it were a tangible force. The belief that we live in a reasonably predictable world is the cornerstone on which cooperation is built, and the basis of our planning and action. Would you cross a bridge, mail a letter, confide in a friend, or work at a job without some trust that the bridge will hold, the letter will be delivered, the friend will keep confidence, or you will get paid for your efforts? Living without some measure of trust would consign us to perpetual fears, paranoia, inefficiency, and even inaction.

Gordon Shea, Building Trust in the Workplace, AMA Management Briefing

Trust, Confidence, management

Trust is a vital key on other’s having confidence in you.


People, especially managers and employers look at qualifications when putting confidence in others. If you feel that this area is lacking on your resume, check out our list of qualification. We have a wide variety including Certificate IV in Frontline ManagementCertificate IV in Small Business ManagementDiploma of BusinessDiploma of ManagementDiploma of Project ManagementCertificate IV in Civil Construction SupervisionDiploma of Civil Construction ManagementAdvanced Diploma of Civil Construction and many more! Or if you’re interested in adding short courses to your resume, and enhance your skills set, we also offer useful short courses that focus on specific essentials skills including Personal ProductivityBusiness WritingTime ManagementMeeting ManagementPresentation Skills and more!

If you feel that this is something you’d like to know more about, please contact us on freecall 1800 998 500 or email Anne at [email protected]