Title: QUALITY MONITORING and AUDITING SCHEDULE
Author: FYCCQ
Last saved by: Administrator

Organisational Audit Schedule

Focus of Review | Course of Action | Accountability | Timeframes
Organisational Plans

Strategic Plan Operational Plan

•	Annual management and staff planning day

Management Committee and Staff

Month due/date
(annually)

Policy and Procedures

Existing policies and procedures

•	Review for effectiveness and currency.
•	Re-endorse during annual planning
•	Policies and procedures in conjunction with strategic and operational planning process

Committee and Staff

Month due/date

Staff Performance

Staff

•	Performance review process
•	Staff Satisfaction surveys

Manager
All Staff

Month due/date
(half-yearly)

Service Quality and Improvement

Clients

•	Client surveys to assess awareness of their rights, satisfaction levels and suggestions for improvements.
•	Self-assessment against the Community Service Standards and service agreements
•	Review Monthly Service Complaints Register for patterns/trends emerging, and actions taken for continuous improvement

Program officer 

All Staff

Manager

Month due/date

Month due/date

Month due/date

Reporting Accountabilities

Service delivery 
Financial

•	Preparation and submission of reports against service agreement requirements
•	Quarterly and annual acquittals and financial reporting to funding bodies

Manager and Program Officers
Manager, Bookkeeper and Treasurer

Month due/date

Month due/date

Workplace Health and Safety

Staff and client safety

•	Standing agenda item for staff and management committee meetings for review of accidents/incidents of harm 
•	Safety compliance audits against documented procedures, e.g. fire safety, electrical equipment, threatening/aggressive behaviours

Management

WH&S Officer
Fire Department
Electrician

Month due/date

Month due/date

Assets Management

Assets

•	Review of Assets Register 

•	Updating of warranty details and depreciation
•	Audit of maintenance schedules for continuing value and usefulness

Administration Officer
Administration Officer 
Manager

Month due/date (prior to AGM)
Month due/date

Records Management
Financial and client records system | •	Random survey of financial accounts client records against policy-stipulated content requirements, clarity of entries, accuracy appropriateness and completeness. | Manager, Treasurer or delegated officer | Month due/date
Contractors/Suppliers

Quality monitoring of suppliers

•	Review preferred suppliers register
•	Review supplier contract details, performance, costs and quality of service over the period

Manager

Month due/date
(quarterly)

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