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BSB50315 Diploma of Customer Engagement2018-07-16T11:17:08+00:00


Diploma of Customer Engagement

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Schedule of Fee’s

Click this button to download a quick information flyer for this course.

Course Essentials
I would recommend the training to others. My skills and experience were recognized towards my qualification. Expectations were clearly outlined to me at the start of the course. The content was relevant and up to date.
Susan Jarvis, Tambo Regional Council
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Fast Facts

Diploma of Customer Engagement
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Total Flexibility – fit study in around your work & family commitments. All the resources and assessments are available to you 24/7.

You can complete this via:

  • Online + Unlimited Personal 1 on 1 phone training sessions with your Trainer
  • Distance – Material posted + Unlimited Personal 1 on 1 phone training sessions with your Trainer
  • Face to Face Training sessions – maybe available depending on your location
  • Company Training – In-house. Contact Us to discuss a program designed just for your company and employees
3-12 months – Accelerated – depending upon your previous experience and how much time you can allocate to completing your qualification.

All the resources and assessments are available to you 24/7, so you can get in and complete as fast as you want.

Flexible – Year Round Start Dates – mean you can start any time – Fast Start & Quick Access to your Course.
Use your work experience and be recognized. Practical. No Exams, No Essays. Clear Instructions & Expectations. Listen to recorded instructions when you are actually doing your work; Resubmit up to 2 more times if your Assessor requires extra evidence from you. Use Sessions with Trainer to work through your Assessments – learn what is expected;
Simple Process:
1. Answer Questions and complete Projects (many with Workplace based option);
2. Collect Workplace Documents or complete provided templates;
3. Cross Match Answers & Evidence.
4. Submit

FREE & Optional – Monthly workshops on Saturdays (depending on your location) – Network with other Students; Get 1-1 Trainer help; Focus on getting Your Assessment Done – no distractions.

  • Flexible – Gain the amount of information you need and want – when and where suits you.
  • All materials are available Online and on your USB stick
  • Unlimited Phone Training Session with Trainer – Flexible – Day & Evening Sessions available
  • Wealth of resources for in-depth knowledge or Quick Tips
  • Webinars – FREE & Optional –– live and recorded to suit your availability
What we are known for – Great Support for You. Be supported, accountable and motivated by your own Completion Coach, Trainers; Office Staff. Flexible – Design your communication and training times and methods to suit you: phone, email, fax, post…Your Trainer has wide Management and Training experience and will be able to relate to you.
May be available for Certificate IV, Diploma or Advanced Diploma units completed within the last 5 years. Phone us to check or send us a copy of your results showing the units studied with your enrollment form. Any we cannot credit, may be used for Recognition of Prior Learning, to support your understanding of the topic.
  • Address Customer Needs BSBCUS402
  • Coordinate Implementation of Customer Service Strategies BSBCUS401
  • Manage Quality Customer Service BSBCUS501
  • Integrate Customer Contact Operations in the Organisation BSBCUE504
  • Develop a Sales Plan BSBSLS501
  • Manage Personal Work Priorities and Professional Development BSBWOR501
  • Lead and Manage Team Effectiveness BSBWOR502
  • Lead and Manage Effective Workplace Relationships BSBLDR502
  • Develop a Workplace Learning Environment BSBLED501
  • Facilitate Continuous Improvement BSBMGT516
• Age 21 Years or over
• Year 12 pass or Cert IV and 2+ Years relevant Industry Experience or
• Proof of skills – provide a current resume or 2 Referees to testify to your ability to complete the course
• Language Literacy, Numeracy – Proof of Yr 12/Senior Certificate or Pass in approved LLN Tests
• Fluent in written and spoken
• Motivation and good reason to complete qualification
• Specific language requirements apply; see ‘English Requirements’ in the footer of the website for more information

About Your Qualification

Here’s how to develop your Customer Service, Sales and Management Skills…
When we follow the rules in the Game of Sales and Customer Service, Everyone comes out a Winner

Rule # 1 “If you don’t take care of the Customer…Somebody Else Will”.
Rule # 2 “Selling isn’t Telling, It’s about asking questions”
Rule# 3 Solve Customer Problems promptly; the longer a person has a problem, the Bigger it Gets.

Complete your Diploma of Customer Engagement and learn the rest of the rules to Customer Service and Sales and equip yourself with the knowledge, skills and techniques to Advance your Career in Sales, Customer Service and Management.
Whether you want to improve your own sales or customer service skills or gain the skills to lead sales and customer service teams, then this course is for you.
Becoming qualified with your Diploma is highly valued within small and medium size businesses, sales teams, Customer Service Departments, Customer Contact Centres, Government Departments, Call Centres…

Click this button to download the official fee schedule for this course.

Schedule of Fee’s

Click this button to download a quick information flyer for this course.

Course Essentials

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I am very happy with this course. It gives reminders of what we should be doing and lots of little tips.
Karen Turner, Karratha Caravans
“Knowing that the GTI staff members were there when I needed them was great and I would definitely recommend Customer Engagement course to others. Personally I am quite self-motived and I love the fact that I could study when it suited me. GTI kept in touch with me but it wasn’t over the top, I felt supported without being micromanaged.”
Nicole Answer
Answers to Frequently Asked Questions

Payment Methods

To find the current Tuition Fees, click here.

Gaining your new qualification is easy with the following Tuition Fee payment and funding options to help you:
1. Simple Payment Plan and claim the 100% Tax Deduction

Fee For Service

Payment Plans
If you prefer to pay your fees as you go, you can pay over the length for your course on your credit card. To pay this way, simply choose this method when you enrol.

Tax Rebates – Individuals
Your Qualification is 100% tax deductible in Australia. Get up to $4,488* back. *Click here to see how much you may get refunded.Your course should be 100% Tax Deductible if you are paying for it and it relates to your work. Confirm your individual situation with your Tax Adviser.

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Trial your Qualification Training Program for 3 weeks (attend your first: Student area tour, session with your Trainer, receive your folder, training materials).

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Free Qualification Info Pack
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I Want To Discuss My Career