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BSB50315 Diploma of Customer Engagement + BSB50215 Diploma of Business2018-07-16T11:16:31+00:00

BSB50315 & BSB50215

Diploma of Customer Engagement + Diploma of Business

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Click this button to download the official fee schedule for this course.

Schedule of Fee’s

Click this button to download the official fee schedule for this course.

Course Essentials
My Diploma of Business course made me realise that I know more than I think. Overall it was a great course that has given me skills needed for future endeavours. It was really helpful having the opportunity to put the theory into practice at my workplace. I would recommend Global Training Institute to others. I found the support processes very good. The constant support and motivation is what got me over the finish line!
Tishara Lui
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Fast Facts

Diploma of Customer Engagement & Diploma of Business
BSB50315 & BSB50215
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Total Flexibility – fit study in around your work & family commitments. All the resources and assessments are available to you 24/7.

You can complete this via:

  • Online + Unlimited Personal 1 on 1 phone training sessions with your Trainer
  • Distance – Material posted + Unlimited Personal 1 on 1 phone training sessions with your Trainer
  • Face to Face Training sessions – maybe available depending on your location
  • Company Training – In-house. Contact Us to discuss a program designed just for your company and employees
4-15 months – Accelerated – depending upon your previous experience and how much time you can allocate to completing your qualification.

All the resources and assessments are available to you 24/7, so you can get in and complete as fast as you want.

Flexible – Year Round Start Dates – mean you can start any time – Fast Start & Quick Access to your Course.
Use your work experience and be recognized. Practical. No Exams, No Essays. Clear Instructions & Expectations. Listen to recorded instructions when you are actually doing your work; Resubmit up to 2 more times if your Assessor requires extra evidence from you. Use Sessions with Trainer to work through your Assessments – learn what is expected;
Simple Process:
1. Answer Questions and complete Projects (many with Workplace based option);
2. Collect Workplace Documents or complete provided templates;
3. Cross Match Answers & Evidence.
4. Submit

FREE & Optional – Monthly workshops on Saturdays (depending on your location) – Network with other Students; Get 1-1 Trainer help; Focus on getting Your Assessment Done – no distractions.

  • Flexible – Gain the amount of information you need and want – when and where suits you.
  • All materials are available Online and on your USB stick
  • Unlimited Phone Training Session with Trainer – Flexible – Day & Evening Sessions available
  • Wealth of resources for in-depth knowledge or Quick Tips
  • Webinars – FREE & Optional –– live and recorded to suit your availability
What we are known for – Great Support for You. Be supported, accountable and motivated by your own Completion Coach, Trainers; Office Staff. Flexible – Design your communication and training times and methods to suit you: phone, email, fax, post…Your Trainer has wide Management and Training experience and will be able to relate to you.
May be available for Certificate IV, Diploma or Advanced Diploma units completed within the last 5 years. Phone us to check or send us a copy of your results showing the units studied with your enrollment form. Any we cannot credit, may be used for Recognition of Prior Learning, to support your understanding of the topic.
  • Develop a Sales Plan BSBSLS501
  • Manage Quality Customer Service BSBCUS501
  • Integrate Customer Contact Operations in the Organisation BSBCUE504
  • Manage Personal Work Priorities and Professional Development BSBWOR501
  • Develop a Workplace Learning Environment BSBLED501
  • Facilitate Continuous Improvement BSBMGT516
  • Manage Risk BSBRSK501
  • Plan direct marketing activities BSBMKG508
  • Plan e-marketing communications BSBMKG510
  • Design and develop an integrated marketing communication plan BSBMKG523
  • Establish and adjust the marketing mix BSBMKG502

About Your Qualification

Here’s how to develop your Career in Customer Service, Sales and Business…
Gaining 2 qualifications doubles your employment opportunities and shows future employers that you are serious about your career. Becoming qualified with your Diploma’s is highly valued within Customer Service Departments,  Customer Contact Centres, small and medium size businesses, Sales Teams, Call Centres Government Departments…

This course will provide you with skills and tools that will make you that person that the office can’t live without.
Experienced customer service and administration staff will learn new tools that will make you more efficient and valuable than ever.
This course will provide you with a ‘tool-kit’ of resources, templates, information and skills that will help your organization create the policies, procedures and systems that it requires to run your organisation or business successfully.
A must for any senior staff who like to sleep at night.
Use this course to gain new skills and recognition for the business skills you already have, help towards a promotion or better job or even towards further studies…

Click this button to download the official fee schedule for this course.

Schedule of Fee’s

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Thanks. Great course content. It is very specific and relates to my job. Great workshops –very well explained, thorough and easy to apply to everyday work life. Very relevant to work – customer service very great explanation of customer service needs/expectations; Communication helped to build team skills; Project management techniques to help with managing a project within budget time and safety. Others would really benefit also.
Lani Hancock
“I would recommend the training to others. My skills and experience were recognized towards my qualification. Expectations were clearly outlined to me at the start of the course. The content was relevant and up to date.”
Susan Jarvis, Tambo Regional Council
Answers to Frequently Asked Questions

Payment Methods

VET Student Loans

Up to $5,000 towards your tuition fees.

Global Training Institute is an approved provider for VET Student Loans.

Click here to view the VET Student Loans information book for more detailed information.

This will need to be read prior to applying for VET Student Loans.

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Fee For Service

Payment Plans
If you prefer to pay your fees as you go, you can pay over the length for your course on your credit card. To pay this way, simply choose this method when you enrol.

Tax Rebates – Individuals
Your Qualification is 100% tax deductible in Australia. Get up to $4,488* back. *Click here to see how much you may get refunded.Your course should be 100% Tax Deductible if you are paying for it and it relates to your work. Confirm your individual situation with your Tax Adviser.

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Funding Options

  1. Limited Funded places are available for this qualification via the following Government and Industry Programs. To find out more details, to see if we have places available and if you are eligible, click on the logo below.


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Trial your Qualification Training Program for 3 weeks (attend your first: Student area tour, session with your Trainer, receive your folder, training materials).

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